You receive an error message when you try to use Windows Anytime Upgrade (WAU) to upgrade Windows Vista: Unable to open the license
You receive an error message when you try to use Windows Anytime Upgrade (WAU) to upgrade Windows Vista: Unable to open the license
| Article ID | : | 930378 |
| Last Review | : | March 15, 2007 |
| Revision | : | 1.1 |
SYMPTOMS
When you try to use Windows Anytime Upgrade (WAU) to upgrade Windows Vista, you may receive the following error message:
Unable to open the license
Error Code: 0x8007000D
Error information:
The data is invalid.
Note This problem occurs after you complete the WAU purchase process, and then you click the link to download the upgrade.
Back to the topCAUSE
This problem occurs because Windows Internet Explorer 7 recognizes the MIME type of the digital license and determines that the link must be opened by using the Software Licensing Commerce Client (SLCC).
This problem may also occur if either of the following conditions is true:
| • | An error occurs during the download process. |
| • | The Automatic Update Manager (AUM) does not correctly format the XML for the Digital License Package (DLP) before the download process is started. |
WORKAROUND
To work around this problem, click the link that is included in the purchase confirmation e-mail to download the upgrade again.
Note If this problem persists, contact WAU support to obtain a new DLP.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.
APPLIES TO
| • | Windows Vista Enterprise 64-bit edition |
| • | Windows Vista Home Basic 64-bit edition |
| • | Windows Vista Home Premium 64-bit edition |
| • | Windows Vista Ultimate 64-bit edition |
| • | Windows Vista Business |
| • | Windows Vista Business 64-bit edition |
| • | Windows Vista Enterprise |
| • | Windows Vista Home Basic |
| • | Windows Vista Home Premium |
| • | Windows Vista Starter |
| • | Windows Vista Ultimate |
Keywords:Â |
kblicense kbupgrade kbtshoot kbexpertisebeginner kbprb KB930378 |
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