Open Software Solutions

This article contains methods that you can try to resolve to fix several problems that may occur after you resume a Windows Vista-based computer from sleep or from hibernation. This article also provides links to other articles that may help you diagnose similar problems.

This article is intended for a beginning to intermediate computer user.You may find it easier to follow the steps if you print this article first.

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You may experience one or more of the following problems after you resume a Windows Vista-based computer from sleep or from hibernation:

•	A device stops responding or no longer works correctly. There may be a yellow exclamation mark next to the device in Device Manager. Or, the device may not appear in Device Manager. The device may be a fingerprint reader, a Windows Media Center remote control, an optical drive, a FeliCa reader, or some other device.
•	After you resume the computer, you use the Safely Remove Hardware option to remove a device on a portable Windows Vista-based computer. However, in this situation, you cannot reconnect the device. After this problem occurs, the computer may stop responding when you try to shut it down or to perform a restart.
•	When you connect a USB device, you receive a Stop 0×7e error message that resembles the following: STOP 0×1000007E usbhub.sys SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
•	You receive a Stop error message that resembles the following: STOP 127 PAGE_NOT_ZERO_NVIDIA_USB This error occurs on a Windows Vista-based computer that uses 2 gigabytes (GB) or more of RAM and an NVIDIA nForce EHCI controller.

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Method 1: Install the hotfix

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions

File name	File version	File size	Date	Time	Platform
Hccoin.dll	6.0.6000.20497	8,704	14-Dec-2006	05:39	x86
Usbd.sys	6.0.6000.20497	5,888	14-Dec-2006	03:45	Not applicable
Usbehci.sys	6.0.6000.20497	38,400	14-Dec-2006	03:45	x86
Usbhub.sys	6.0.6000.20497	191,488	14-Dec-2006	03:45	x86
Usbohci.sys	6.0.6000.20497	19,456	14-Dec-2006	03:45	x86
Usbport.sys	6.0.6000.20493	223,744	08-Dec-2006	04:35	x86
Usbuhci.sys	6.0.6000.20497	22,528	14-Dec-2006	03:45	x86
Usbccgp.sys	6.0.6000.16386	73,216	02-Nov-2006	08:55	x86
Usbhub.sys	6.0.6000.16402	191,488	15-Dec-2006	03:46	x86
Usbccgp.sys	6.0.6000.20497	73,216	14-Dec-2006	03:45	x86
Usbhub.sys	6.0.6000.20497	191,488	14-Dec-2006	03:45	x86
Hccoin.dll	6.0.6000.16386	8,704	02-Nov-2006	09:46	x86
Usbd.sys	6.0.6000.16386	5,888	02-Nov-2006	08:55	Not applicable
Usbehci.sys	6.0.6000.16386	38,400	02-Nov-2006	08:55	x86
Usbhub.sys	6.0.6000.16402	191,488	15-Dec-2006	03:46	x86
Usbohci.sys	6.0.6000.16386	19,456	02-Nov-2006	08:55	x86
Usbport.sys	6.0.6000.20493	223,744	08-Dec-2006	04:35	x86
Usbuhci.sys	6.0.6000.16386	22,528	02-Nov-2006	08:55	x86

Windows Vista, 64-bit versions

File name	File version	File size	Date	Time	Platform
Hccoin.dll	6.0.6000.20497	10,752	14-Dec-2006	06:46	x64
Usbd.sys	6.0.6000.20497	7,552	14-Dec-2006	04:31	x64
Usbehci.sys	6.0.6000.20497	48,128	14-Dec-2006	04:31	x64
Usbhub.sys	6.0.6000.20497	266,240	14-Dec-2006	04:32	x64
Usbohci.sys	6.0.6000.20497	24,064	14-Dec-2006	04:31	x64
Usbport.sys	6.0.6000.20493	256,512	08-Dec-2006	05:35	x64
Usbuhci.sys	6.0.6000.20497	28,672	14-Dec-2006	04:31	x64
Usbccgp.sys	6.0.6000.16386	95,232	02-Nov-2006	09:43	x64
Usbhub.sys	6.0.6000.16401	265,216	14-Dec-2006	04:09	x64
Usbccgp.sys	6.0.6000.20497	95,232	14-Dec-2006	04:31	x64
Usbhub.sys	6.0.6000.20497	266,240	14-Dec-2006	04:32	x64
Hccoin.dll	6.0.6000.16386	10,752	02-Nov-2006	11:17	x64
Usbd.sys	6.0.6000.16386	7,552	02-Nov-2006	09:43	x64
Usbehci.sys	6.0.6000.16386	48,128	02-Nov-2006	09:43	x64
Usbhub.sys	6.0.6000.16401	265,216	14-Dec-2006	04:09	x64
Usbohci.sys	6.0.6000.16386	24,064	02-Nov-2006	09:43	x64
Usbport.sys	6.0.6000.20493	256,512	08-Dec-2006	05:35	x64
Usbuhci.sys	6.0.6000.16386	28,672	02-Nov-2006	09:43	x64

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Method 2: Update ZoneAlarm

ZoneAlarm 7.0 and earlier versions of ZoneAlarm are incompatible with the Vista operating system. Only ZoneAlarm Internet Security Suite 7.1, ZoneAlarm Antivirus 7.1, and ZoneAlarm 7.1 currently work on the Windows Vista operating system. For more information about ZoneAlarm products, visit the following Web site:

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Steps to work around this problem

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

To work around this problem, add the following registry value.However, adding this registry value may increase the wake up time from hibernation or sleep mode. To add the registry value, follow these steps:

1.	Click Start, click Run, type regedit, and then press ENTER.
2.	Locate the following registry subkey: HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Services HidUsb
3.	Right-click HidUsb, point to New, and then click DWord Value to create the following entry: FastResumeDisable
4.	Double-click FastResumeDisable, type 1, and then click OK.
5.	Exit Registry Editor, and then restart the computer.

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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