Open Software Solutions

You cannot remove Business Contact Manager for Outlook 2007 by using the Add or Remove Programs feature in Windows XP or by using Programs and Features in Windows Vista.

Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

To resolve this issue, you must remove Business Contact Manager manually.

Important We recommend that you use the Add or Remove Programs feature or Programs and Features to uninstall Business Contact Manager. If Add or Remove Programs or Programs and Features does not completely uninstall Business Contact Manager, you will be continuously prompted to install Business Contact Manager. You can follow the steps in this article to manually uninstall it. To install or uninstall Business Contact Manager, you must be an administrator on the computer.

Before you remove Business Contact Manager, follow these steps:

1. Use an account that has the appropriate permissions. Log on to the computer by using an account that is a member of the local Administrators group.
2. Back up your data if you want save your Business Contact Manager databases in their present state. Typically, Business Contact Manager databases (.mdf files) are stored in a folder that belongs to the user who created the database.
   • In Windows XP:
     C: Documents and Settings <user> Local Settings Application Data Microsoft Business Contact Manager
   • In Windows Vista:
     C: Users <user> AppData Local Microsoft Business Contact Manager
3. Stop all SQL Server services. We recommend that you stop all SQL Server services before you uninstall SQL Server components. Active connections can prevent successful uninstallation. To stop SQL Server services, follow these steps:
   1. • In Windows XP:
        Click Start, click Control Panel, click Administrative Tools, and then double-click Services.
      • In Windows Vista:
        Click Start
        Collapse this imageExpand this image

        

        , type Services.msc in the Start Search box, and then press ENTER.

   2. In the Name list, right-click each service that is related to SQL Server, and then click Stop.
4. Uninstall SQL Server. For more information about how to uninstall SQL Server, visit the following Microsoft Web site:

Note You should follow these steps to remove Business Contact Manager in the order in which they are listed.

To manually uninstall Business Contact Manager, follow these steps.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

1. Uninstall Business Contact Manager install packages by using the Msiexec.exe command-line tool.

   For more information about how to use the Msiexec.exe command-line tool, visit the following Microsoft Web site:

   http://technet.microsoft.com/en-us/library/cc759262.aspx (http://technet.microsoft.com/en-us/library/cc759262.aspx)
2. In Windows XP:
   • Click Start, click Run, type Regedit in the Open box, and then click OK.

   In Windows Vista:

   • Click Start, type Regedit in the Start Search box, and then click Regedit.exe in the Programs list.
3. Locate and then click the following registry subkey:
   HKEY_LOCAL_MACHINE SOFTWARE Microsoft Windows CurrentVersion Uninstall
4. Locate the Business Contact Manager entry under this subkey, and then double-click the UninstallString entry in the right pane.
5. Copy the contents that are displayed in the Value data box.
6. Click Start, click Run, type cmd in the Open box, and then click OK.
7. Paste or type the content that you copied in step 5 at the command prompt, and then press ENTER.
8. Click Yes when you are prompted to confirm removal of Business Contact Manager.
9. Repeat steps 4 through 8 for all Business Contact Manager entries that you find under the HKEY_LOCAL_MACHINE SOFTWARE Microsoft Windows CurrentVersion Uninstall subkey.
10. If you experience the symptoms after you perform steps 1 through 9, delete the Business Contact Manager registry subkey.
11. Locate the following subkey in Registry Editor:
    HKEY_LOCAL_MACHINE SOFTWARE Microsoft Business Solution eCRM
12. Right-click the Business Solution eCRM subkey, and then click Delete.
13. Locate the following subkey in Registry Editor:
    HKEY_CURRENT_USER SOFTWARE Microsoft Business Solution eCRM
14. Right-click the Business Solution eCRM subkey, and then click Delete.
15. Locate the following subkey in Registry Editor:
    HKEY_LOCAL_MACHINE SOFTWARE Microsoft Windows CurrentVersion SharedDLLs
16. Locate the following entry under the Names column in the right pane:
    DriveLetter: Program Files Microsoft Small Business Business Contact Manager lpshared

    Note In this step, DriveLetter is the name of the drive where Business contact Manager is installed.

17. Right-click the entry, and then click Delete.

If these steps do not uninstall all the components and files that are related to Business Contact Manager, contact product support. For a complete list of product support telephone numbers, visit the following Microsoft Web site: