Open Software Solutions

In Windows Server 2008-based or Windows Vista Service Pack 1 (SP1)-based systems, if the system partition is a mirrored volume, and a system-critical issue occurs, the following behavior occurs:

• A blue screen is not displayed.
• A memory dump file is not generated.

Additionally, the following event is logged in the System log:

Log Name: System
Source: volmgr
Event ID: 45
Task Category: None
Level: Error
Keywords: Classic
Description:
The system could not successfully load the crash dump driver.

This problem occurs because the Crashdmp.sys driver checks whether the volume of the system partition is supported when it is loaded. However, the Crashdmp.sys driver performs an incorrect check when the system partition is a mirrored volume. Therefore, the Crashdmp.sys driver identifies the mirrored volume as an unsupported volume.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on Windows Vista-based computers, you must have Windows Vista SP1 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported 32-bit versions of Windows Server 2008 and of Windows Vista

For all supported 64-bit versions of Windows Server 2008 and of Windows Vista

For all supported Itanium-based versions of Windows Server 2008

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported 32-bit versions of Windows Server 2008 and of Windows Vista

Additional files for all supported 64-bit versions of Windows Server 2008 and of Windows Vista

Additional files for all supported Itanium-based versions of Windows Server 2008