Open Software Solutions

Consider the following scenario:

1.	You enable the Empty Temporary Internet Files folder when browser is closed option in Internet Explorer 7.
2.	You try to open a file that is located on a Web server. To do this, you click Start, click Run, and then type the URL location of the file.

In this scenario, the application that opens the file may not start as expected. Instead, an Internet Explorer File Download dialog box appears.

This problem also occurs when you try to open a file by clicking a link in an e-mail message.

Back to the top

This problem occurs because of a timing issue. If the file size is small, the browser closing and the Temporary Internet Files folder clearing may occur before the file handle is stored for additional handling in the ShellEexecute function. Therefore, the file cannot be opened by the correct application.

Back to the top

Service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Back to the top

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Internet Explorer 7 installed on a Windows XP Service Pack 2-based computer.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, follow these steps.Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

1.	Click Start, click Run, type regedit, and then click OK.
2.	Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE SOFTWARE Microsoft Internet Explorer MAIN FeatureControl
3.	On the Edit menu, point to New, and then click Key.
4.	Type the following name, and then press ENTER: FEATURE_DOWNLOAD_PRESERVE_FILE_ON_QUICK_EXIT_KB954077
5.	Type iexplore.exe, and then press ENTER.
6.	On the Edit menu, click Modify.
7.	Type 1, and then click OK.
8.	Exit Registry Editor.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP SP2, x86-based versions

File name	File version	File size	Date	Time	Platform
Ieframe.dll	7.0.6000.20861	6,068,736	25-Jun-2008	15:32	x86

Back to the top

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

Back to the top

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Back to the top