Open Software Solutions

You transfer a file between a Windows Vista-based client computer and a file server that is running a previous Windows operating system. Then, the Windows Vista-based client stops responding. This problem occurs if the following conditions are true:

•	Windows Vista and the file server use the Server Message Block (SMB) 1.0 protocol to transfer the file.
•	The network connection between the Windows Vista-based client computer and the file server is lost when you transfer the file. For example, the network cable is unplugged when you transfer the file.

Note When you transfer a file between a Windows Vista-based client computer and a file server that is running a previous Windows operating system, Windows Vista uses the SMB 1.0 protocol to transfer files.

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Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 32-bit versions

File name	File version	File size	Date	Time	Platform
Update.mum	Not Applicable	2,000	20-Apr-2007	19:28	Not Applicable
X86_1b43a127002151f35e5d282fbcae7f10_31bf3856ad364e35_6.0.6000.20582_none_dd8960e11264810f.manifest	Not Applicable	701	20-Apr-2007	19:28	Not Applicable
X86_microsoft-windows-smb10-minirdr_31bf3856ad364e35_6.0.6000.20582_none_86f3671667a4d446.manifest	Not Applicable	7,553	20-Apr-2007	19:30	Not Applicable
Mrxsmb10.sys	6.0.6000.20582	211,968	20-Apr-2007	09:27	x86

Windows Vista, 64-bit versions

File name	File version	File size	Date	Time	Platform
Amd64_3de9e9fd593960102356f7a3fd92b9b1_31bf3856ad364e35_6.0.6000.20582_none_1ed93211d093bc26.manifest	Not Applicable	705	20-Apr-2007	19:28	Not Applicable
Amd64_microsoft-windows-smb10-minirdr_31bf3856ad364e35_6.0.6000.20582_none_e312029a2002457c.manifest	Not Applicable	7,823	20-Apr-2007	19:34	Not Applicable
Update.mum	Not Applicable	2,012	20-Apr-2007	19:28	Not Applicable
Mrxsmb10.sys	6.0.6000.20582	271,872	20-Apr-2007	09:41	x64

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To work around this problem, restart the client computer when Windows Vista stops responding.

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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After you apply this hotfix, Windows Vista issues a disconnected message before the file is successfully transferred to make sure that the SMB session is closed correctly.

For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

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