Open Software Solutions

Consider the following scenario:

•	You have a universal serial bus (USB) multifunction device. This device performs printing and scanning. Or, it performs printing, scanning, and copying.
•	You connect this device to a Windows Vista-based computer.
•	You restart the computer one time or multiple times.

When you open the Printers item in Control Panel in this scenario, you experience the following symptoms:

•	In the list of installed printers, there is a second instance of the printer object for this device.
•	The original instance of the printer object is set as the default printer. However, the original instance of the printer object does not communicate with the multifunction printer device. Therefore, this instance of the printer object does not work as expected.

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This problem occurs if the multifunction printer device is enumerated incorrectly in Windows Vista.

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Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions

File name	File version	File size	Date	Time	Platform
Update.mum	Not Applicable	2,717	30-Mar-2007	16:04	Not Applicable
X86_usb.inf_31bf3856ad364e35_6.0.6000.20568_none_c962e4172a92da58.manifest	Not Applicable	2,356	30-Mar-2007	16:05	Not Applicable
X86_usbport.inf_31bf3856ad364e35_6.0.6000.20568_none_bc2cdc941fae283f.manifest	Not Applicable	5,386	30-Mar-2007	16:05	Not Applicable
Usbccgp.sys	6.0.6000.20568	73,216	29-Mar-2007	02:27	x86
Usbhub.sys	6.0.6000.20568	192,000	29-Mar-2007	02:28	x86
Hccoin.dll	6.0.6000.20568	8,704	29-Mar-2007	03:12	x86
Usbd.sys	6.0.6000.20568	5,888	29-Mar-2007	02:27	Not Applicable
Usbehci.sys	6.0.6000.20568	38,400	29-Mar-2007	02:27	x86
Usbhub.sys	6.0.6000.20568	192,000	29-Mar-2007	02:28	x86
Usbohci.sys	6.0.6000.20568	19,456	29-Mar-2007	02:27	x86
Usbport.sys	6.0.6000.20568	223,744	29-Mar-2007	02:27	x86
Usbuhci.sys	6.0.6000.20568	23,040	29-Mar-2007	02:27	x86

Windows Vista, 64-bit versions

File name	File version	File size	Date	Time	Platform
Amd64_usb.inf_31bf3856ad364e35_6.0.6000.20568_none_25817f9ae2f04b8e.manifest	Not Applicable	2,358	30-Mar-2007	16:10	Not Applicable
Amd64_usbport.inf_31bf3856ad364e35_6.0.6000.20568_none_184b7817d80b9975.manifest	Not Applicable	5,388	30-Mar-2007	16:10	Not Applicable
Update.mum	Not Applicable	2,733	30-Mar-2007	16:04	Not Applicable
Usbccgp.sys	6.0.6000.20568	95,232	29-Mar-2007	02:57	x64
Usbhub.sys	6.0.6000.20568	266,752	29-Mar-2007	02:57	x64
Hccoin.dll	6.0.6000.20568	10,752	29-Mar-2007	04:24	x64
Usbd.sys	6.0.6000.20568	7,552	29-Mar-2007	02:57	x64
Usbehci.sys	6.0.6000.20568	48,128	29-Mar-2007	02:57	x64
Usbhub.sys	6.0.6000.20568	266,752	29-Mar-2007	02:57	x64
Usbohci.sys	6.0.6000.20568	24,064	29-Mar-2007	02:57	x64
Usbport.sys	6.0.6000.20568	257,024	29-Mar-2007	02:57	x64
Usbuhci.sys	6.0.6000.20568	28,672	29-Mar-2007	02:57	x64

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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For more information, click the following article number to view the article in the Microsoft Knowledge Base:

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