Posted in Apple Products, Internet Explorer 7, Vista Center, Vista Easter Eggs, Vista HowTo, Vista Tips, Windows Defender, Windows Server 2008, Windows Server 2008 - HowTo, Windows Server 2008 - Tips |
The Safely Remove Hardware feature and the Windows Explorer Eject command do not work correctly with an Apple iPod that is connected to a Windows Vista-based computer
| Article ID |
: |
933824 |
| Last Review |
: |
August 29, 2007 |
| Revision |
: |
8.0 |
SYMPTOMS
Consider the following scenario. You have an Apple iPod that is connected to a Windows Vista-based computer through a USB connection. Then, you disconnect the iPod from the computer. In this scenario, the data on the iPod may become corrupted.
This problem may occur if you use one of the following methods to disconnect the iPod:
| • |
You use the Safely Remove Hardware feature in the notification area to disconnect the iPod. Then, you disconnect the USB cable. |
| • |
You use the Eject command in Windows Explorer to disconnect the iPod. Then, you disconnect the USB cable. |
Back to the top
RESOLUTION
To resolve this problem, install update 936824.
The following files are available for download from the MicrosoftDownload Center:
Windows Vista, 32-bit versions
Download the 936824 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=6A9FC712-F518-44AB-A11F-B6AA22525DEC)
Windows Vista 64-bit versions
Download the 936824 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=A7A9FD92-7521-4A6F-BDD2-790EE2612D66)
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 (/Feedback.aspx?kbNumber=119591/) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
Back to the top
WORKAROUND
If the data on the iPod is corrupted, select your iPod in Apple iTunes. Then, click
Restore on the
Summary tab to restore your iPod to working condition.
Apple recommends that you always use iTunes to eject an iPod. To eject an iPod in iTunes, click Eject iPod on the Controls menu.
Back to the top
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.
Back to the top
MORE INFORMATION
For more information about this problem, visit the following Apple Web site:
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Back to the top
APPLIES TO
| • |
Windows Vista Home Basic |
| • |
Windows Vista Home Premium |
| • |
Windows Vista Ultimate |
| • |
Windows Vista Business |
| • |
Windows Vista Enterprise |
| • |
Windows Vista Starter |
Back to the top
| kbtshoot kbprb atdownload kbexpertisebeginner kbwinvistapostrtmfix KB933824 |
Back to the top
Microsoft Knowledge Base Article
This article contents is Microsoft Copyrighted material.
Microsoft Corporation. All rights reserved. Terms of Use | Trademarks
You can follow any responses to this entry through the RSS 2.0 feed.
You can leave a response, or trackback from your own site.
Posted in Vista HowTo |
SYMPTOMS
Consider the following scenario. You have an Apple iPod that is connected to a Windows Vista-based computer through a USB connection. Then, you disconnect the iPod from the computer. In this scenario, the data on the iPod may become corrupted.
This problem may occur if you use one of the following methods to disconnect the iPod:
|
You use the Safely Remove Hardware feature in the notification area to disconnect the iPod. Then, you disconnect the USB cable. |
|
You use the Eject command in Windows Explorer to disconnect the iPod. Then, you disconnect the USB cable. |
RESOLUTION
To resolve this problem, install update 936824. To install this update, visit the following Microsoft Web site:
http://windowsupdate.microsoft.com (http://windowsupdate.microsoft.com)
Update information
The following files are available for download from the Microsoft Download Center:
Download the update for Windows Vista x86-based versions (KB936824) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=6A9FC712-F518-44AB-A11F-B6AA22525DEC)
Download the update for Windows Vista 64-bit versions (KB936824) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=A7A9FD92-7521-4A6F-BDD2-790EE2612D66)
Release Date: May 8, 2007
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart the computer after you apply this update.
WORKAROUND
If the data on the iPod is corrupted, select the iPod in the Apple iTunes user interface. Then, on the Summary tab, click Restore to restore the iPod to working condition.
Apple recommends that you always use iTunes to disconnect or to eject an iPod. To eject an iPod in iTunes, click Eject iPod on the Controls menu. Then, disconnect the USB cable.
APPLIES TO
|
Windows Vista Ultimate |
|
Windows Vista Enterprise |
|
Windows Vista Business |
|
Windows Vista Home Premium |
|
Windows Vista Home Basic |
|
Windows Vista Starter |
|
Windows Vista Ultimate 64-bit Edition |
|
Windows Vista Enterprise 64-bit Edition |
|
Windows Vista Business 64-bit Edition |
|
Windows Vista Home Premium 64-bit Edition |
——————————————–
Microsoft Knowledge Base Article
This article contents is Microsoft Copyrighted material.
Microsoft Corporation. All rights reserved. Terms of Use | Trademarks
You can follow any responses to this entry through the RSS 2.0 feed.
You can leave a response, or trackback from your own site.
Leave a Reply