Open Software Solutions

Consider the following scenario. You have an Apple iPod that is connected to a Windows Vista-based computer through a USB connection. Then, you disconnect the iPod from the computer. In this scenario, the data on the iPod may become corrupted.

This problem may occur if you use one of the following methods to disconnect the iPod:

•	You use the Safely Remove Hardware feature in the notification area to disconnect the iPod. Then, you disconnect the USB cable.
•	You use the Eject command in Windows Explorer to disconnect the iPod. Then, you disconnect the USB cable.

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To resolve this problem, install update 936824. To install this update, visit the following Microsoft Web site:

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Update information

The following files are available for download from the Microsoft Download Center:

Download the Download the update for Windows Vista 32-bit version (KB936824) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=6A9FC712-F518-44AB-A11F-B6AA22525DEC)
Download the update for Windows Vista 64-bit version (KB936824) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=A7A9FD92-7521-4A6F-BDD2-790EE2612D66)
Release Date: May 8, 2007

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update replaces update 933824.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions

File name	File version	File size	Date	Time	Platform
Package_1_for_kb936824_bf~31bf3856ad364e35~x86~~6.0.1.0.mum	Not applicable	1,735	30-Apr-2007	20:43	Not applicable
Package_1_for_kb936824~31bf3856ad364e35~x86~~6.0.1.0.mum	Not applicable	2,440	30-Apr-2007	20:41	Not applicable
Package_2_for_kb936824_bf~31bf3856ad364e35~x86~~6.0.1.0.mum	Not applicable	1,983	30-Apr-2007	20:43	Not applicable
Package_2_for_kb936824~31bf3856ad364e35~x86~~6.0.1.0.mum	Not applicable	2,720	30-Apr-2007	20:41	Not applicable
Update-bf.mum	Not applicable	1,862	30-Apr-2007	20:43	Not applicable
Update.mum	Not applicable	1,897	30-Apr-2007	20:41	Not applicable
Usbstor.sys	6.0.6000.20588	55,296	28-Apr-2007	02:31	x86
X86_3062b910f8361f96560d8463846fbca1_31bf3856ad364e35_6.0.6000.20588_none_4e137d9609394891.manifest	Not applicable	699	30-Apr-2007	20:41	Not applicable
X86_f2dd01f2032c5b6566762661bf24827f_31bf3856ad364e35_6.0.6000.16478_none_e38721a2fccac79f.manifest	Not applicable	699	30-Apr-2007	20:41	Not applicable
X86_microsoft-windows-ipod-fix-01_31bf3856ad364e35_6.0.6000.16478_none_04e03d3efd49bd96.manifest	Not applicable	1,308	28-Apr-2007	04:01	Not applicable
X86_microsoft-windows-ipod-fix-01_31bf3856ad364e35_6.0.6000.20588_none_055f0a1e166f7951.manifest	Not applicable	1,308	28-Apr-2007	03:33	Not applicable
X86_usbstor.inf_31bf3856ad364e35_6.0.6000.16478_none_465c5f209ade1e53.manifest	Not applicable	1,482	30-Apr-2007	20:43	Not applicable
X86_usbstor.inf_31bf3856ad364e35_6.0.6000.20588_none_46db2bffb403da0e.manifest	Not applicable	1,482	30-Apr-2007	20:43	Not applicable
Usbstor.sys	6.0.6000.16478	55,296	28-Apr-2007	02:39	x86

Windows Vista, 64-bit versions

File name	File version	File size	Date	Time	Platform
Amd64_97c033069d26f2fd361f80da50c07f32_31bf3856ad364e35_6.0.6000.20588_none_333d5b5494183685.manifest	Not applicable	703	30-Apr-2007	20:41	Not applicable
Amd64_ce91649dffd237d9476d3dd44be082c9_31bf3856ad364e35_6.0.6000.16478_none_2b5db0e1045caa2a.manifest	Not applicable	703	30-Apr-2007	20:41	Not applicable
Amd64_microsoft-windows-ipod-fix-01_31bf3856ad364e35_6.0.6000.16478_none_60fed8c2b5a72ecc.manifest	Not applicable	1,310	28-Apr-2007	05:08	Not applicable
Amd64_microsoft-windows-ipod-fix-01_31bf3856ad364e35_6.0.6000.20588_none_617da5a1ceccea87.manifest	Not applicable	1,310	28-Apr-2007	04:44	Not applicable
Amd64_usbstor.inf_31bf3856ad364e35_6.0.6000.16478_none_a27afaa4533b8f89.manifest	Not applicable	1,484	30-Apr-2007	20:47	Not applicable
Amd64_usbstor.inf_31bf3856ad364e35_6.0.6000.20588_none_a2f9c7836c614b44.manifest	Not applicable	1,484	30-Apr-2007	20:47	Not applicable
Package_1_for_kb936824_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not applicable	1,745	30-Apr-2007	20:43	Not applicable
Package_1_for_kb936824~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not applicable	2,454	30-Apr-2007	20:41	Not applicable
Package_2_for_kb936824_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not applicable	1,995	30-Apr-2007	20:43	Not applicable
Package_2_for_kb936824~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not applicable	2,736	30-Apr-2007	20:41	Not applicable
Update-bf.mum	Not applicable	1,862	30-Apr-2007	20:43	Not applicable
Update.mum	Not applicable	1,897	30-Apr-2007	20:41	Not applicable
Usbstor.sys	6.0.6000.16478	66,048	28-Apr-2007	03:20	x64
Usbstor.sys	6.0.6000.20588	66,048	28-Apr-2007	02:58	x64

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If the data on the iPod is corrupted, select the iPod in the Apple iTunes user interface. Then, on the Summary tab, click Restore to restore the iPod to working condition.

Apple recommends that you always use iTunes to disconnect or to eject an iPod. To eject an iPod in iTunes, click Eject iPod on the Controls menu. Then, disconnect the USB cable.

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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For more information about this problem, visit the following Apple Web site:

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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