Open Software Solutions

Consider the following scenario:

•	You have a computer that is running Windows Vista Service Pack 1 (SP1) or Windows Server 2008.
•	You let the system go idle for some time. Therefore, the monitor enters a low-power state, and the screen turns off.
•	To wake up the monitor, you press the computer’s power button, or you use the remote control. The monitor resumes the full-power state, and the screen turns back on.

However, in this scenario, the monitor remains in the full-power state for only several seconds, and then it reverts to the low-power state.

Note This issue does not occur when you wake up the monitor by pressing a key on the keyboard or by clicking the mouse.

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Vista SP1 or Windows Server 2008 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista Service Pack 1 or Windows Server 2008, x86-based versions

File name	File version	File size	Date	Time	Platform
Package_1_for_kb953029~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,777	13-Jun-2008	17:23	Not Applicable
Package_2_for_kb953029~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,944	13-Jun-2008	17:23	Not Applicable
Package_3_for_kb953029~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,782	13-Jun-2008	17:23	Not Applicable
Package_4_for_kb953029~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,782	13-Jun-2008	17:23	Not Applicable
Package_for_kb953029_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,367	13-Jun-2008	17:23	Not Applicable
Package_for_kb953029_client~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,431	13-Jun-2008	17:23	Not Applicable
Package_for_kb953029_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,421	13-Jun-2008	17:23	Not Applicable
Package_for_kb953029_sc~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,423	13-Jun-2008	17:23	Not Applicable
Package_for_kb953029_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,425	13-Jun-2008	17:23	Not Applicable
Package_for_kb953029_server~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,431	13-Jun-2008	17:23	Not Applicable
Package_for_kb953029_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,422	13-Jun-2008	17:23	Not Applicable
Package_for_kb953029_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,429	13-Jun-2008	17:23	Not Applicable
Update.mum	Not Applicable	3,077	13-Jun-2008	17:23	Not Applicable
X86_6838a2641b40326c2c92cd9efc86bbed_31bf3856ad364e35_6.0.6001.22202_none_6e8a00539de875c8.manifest	Not Applicable	697	13-Jun-2008	17:23	Not Applicable
X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22202_none_6cbc00e5cd3ee207.manifest	Not Applicable	17,806	13-Jun-2008	04:54	Not Applicable
Ntkrnlpa.exe	6.0.6001.22202	3,601,464	13-Jun-2008	03:57	Not Applicable
Ntoskrnl.exe	6.0.6001.22202	3,549,240	13-Jun-2008	03:47	Not Applicable

Windows Vista Service Pack 1 or Windows Server 2008, x64-based versions

File name	File version	File size	Date	Time	Platform
Amd64_e9552f957ee8bfaf03677198b17a06dd_31bf3856ad364e35_6.0.6001.22202_none_f97cf3000abf410e.manifest	Not Applicable	701	13-Jun-2008	17:23	Not Applicable
Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22202_none_c8da9c69859c533d.manifest	Not Applicable	16,512	13-Jun-2008	05:04	Not Applicable
Package_1_for_kb953029~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,787	13-Jun-2008	17:23	Not Applicable
Package_2_for_kb953029~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,956	13-Jun-2008	17:23	Not Applicable
Package_3_for_kb953029~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,792	13-Jun-2008	17:23	Not Applicable
Package_4_for_kb953029~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,792	13-Jun-2008	17:23	Not Applicable
Package_for_kb953029_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,375	13-Jun-2008	17:23	Not Applicable
Package_for_kb953029_client~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,439	13-Jun-2008	17:23	Not Applicable
Package_for_kb953029_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,429	13-Jun-2008	17:23	Not Applicable
Package_for_kb953029_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,431	13-Jun-2008	17:23	Not Applicable
Package_for_kb953029_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,433	13-Jun-2008	17:23	Not Applicable
Package_for_kb953029_server~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,439	13-Jun-2008	17:23	Not Applicable
Package_for_kb953029_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,430	13-Jun-2008	17:23	Not Applicable
Package_for_kb953029_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,437	13-Jun-2008	17:23	Not Applicable
Update.mum	Not Applicable	3,099	13-Jun-2008	17:23	Not Applicable
Ntoskrnl.exe	6.0.6001.22202	4,694,072	13-Jun-2008	04:09	x64

Windows Server 2008, IA-64 version

File name	File version	File size	Date	Time	Platform
Ia64_4b12814014dc9789bca52778011ebc02_31bf3856ad364e35_6.0.6001.22202_none_098da6a878d5ea68.manifest	Not Applicable	699	13-Jun-2008	17:23	Not Applicable
Ia64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22202_none_6cbda4dbcd3ceb03.manifest	Not Applicable	16,819	13-Jun-2008	04:42	Not Applicable
Package_1_for_kb953029~31bf3856ad364e35~ia64~~6.0.1.0.mum	Not Applicable	1,782	13-Jun-2008	17:23	Not Applicable
Package_2_for_kb953029~31bf3856ad364e35~ia64~~6.0.1.0.mum	Not Applicable	1,787	13-Jun-2008	17:23	Not Applicable
Package_3_for_kb953029~31bf3856ad364e35~ia64~~6.0.1.0.mum	Not Applicable	1,787	13-Jun-2008	17:23	Not Applicable
Package_for_kb953029_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum	Not Applicable	1,425	13-Jun-2008	17:23	Not Applicable
Package_for_kb953029_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum	Not Applicable	1,426	13-Jun-2008	17:23	Not Applicable
Package_for_kb953029_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum	Not Applicable	1,429	13-Jun-2008	17:23	Not Applicable
Package_for_kb953029_server~31bf3856ad364e35~ia64~~6.0.1.0.mum	Not Applicable	1,434	13-Jun-2008	17:23	Not Applicable
Package_for_kb953029_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum	Not Applicable	1,426	13-Jun-2008	17:23	Not Applicable
Package_for_kb953029_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum	Not Applicable	1,433	13-Jun-2008	17:23	Not Applicable
Update.mum	Not Applicable	2,423	13-Jun-2008	17:23	Not Applicable
Ntoskrnl.exe	6.0.6001.22202	9,499,192	13-Jun-2008	03:48	IA-64

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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