Open Software Solutions

You perform one of the following actions in Windows Vista:

•	You hold down the NUM LOCK key for more than 5 seconds to turn on Toggle Keys.
•	You hold down right-side SHIFT key for more than 5 seconds to turn on Filter Keys.

In either scenario, a dialog box appears, and you are prompted whether you want to enable Toggle Keys or Filter Keys. However, the dialog box does not have the focus as expected. Therefore, you cannot directly give an appropriate response to the prompt.

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Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Vista update that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 32-bit versions

File name	File version	File size	Date	Time	Platform
Package_1_for_kb949542~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,940	18-Mar-2008	17:34	Not Applicable
Package_2_for_kb949542~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,778	18-Mar-2008	17:34	Not Applicable
Package_3_for_kb949542~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,778	18-Mar-2008	17:34	Not Applicable
Package_for_kb949542_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,425	18-Mar-2008	17:34	Not Applicable
Package_for_kb949542_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,367	18-Mar-2008	17:34	Not Applicable
Package_for_kb949542_client~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,711	18-Mar-2008	17:34	Not Applicable
Package_for_kb949542_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,425	18-Mar-2008	17:34	Not Applicable
Package_for_kb949542_server~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,430	18-Mar-2008	17:34	Not Applicable
Update.mum	Not Applicable	2,084	18-Mar-2008	17:34	Not Applicable
X86_10a27394cbd4e7b8b63171d814935969_31bf3856ad364e35_6.0.6000.20794_none_f53cde1c12a0a237.manifest	Not Applicable	693	18-Mar-2008	17:34	Not Applicable
X86_c95be5504f29c57f48ab279119984b1b_31bf3856ad364e35_6.0.6001.22138_none_31f1568956afea88.manifest	Not Applicable	693	18-Mar-2008	17:34	Not Applicable
X86_microsoft-windows-sethc_31bf3856ad364e35_6.0.6000.20794_none_61064efa9157bdff.manifest	Not Applicable	6,867	18-Mar-2008	03:59	Not Applicable
X86_microsoft-windows-sethc_31bf3856ad364e35_6.0.6001.22138_none_63316e508e4a0ca6.manifest	Not Applicable	6,867	18-Mar-2008	08:40	Not Applicable
Sethc.exe	6.0.6000.20794	627,200	18-Mar-2008	01:01	x86
Sethc.exe	6.0.6001.22138	627,200	18-Mar-2008	00:59	x86

Windows Vista, 64-bit versions

File name	File version	File size	Date	Time	Platform
Amd64_de77b869b63e756bc2eef94ac5922a63_31bf3856ad364e35_6.0.6000.20794_none_7d61518d1c251d15.manifest	Not Applicable	1,034	18-Mar-2008	17:34	Not Applicable
Amd64_fcff95e95bbe579021b21fa7643919fd_31bf3856ad364e35_6.0.6001.22138_none_65151b9823acb278.manifest	Not Applicable	1,034	18-Mar-2008	17:34	Not Applicable
Amd64_microsoft-windows-sethc_31bf3856ad364e35_6.0.6000.20794_none_bd24ea7e49b52f35.manifest	Not Applicable	7,211	18-Mar-2008	04:21	Not Applicable
Amd64_microsoft-windows-sethc_31bf3856ad364e35_6.0.6001.22138_none_bf5009d446a77ddc.manifest	Not Applicable	7,211	18-Mar-2008	04:42	Not Applicable
Package_1_for_kb949542~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	2,163	18-Mar-2008	17:34	Not Applicable
Package_2_for_kb949542~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,999	18-Mar-2008	17:34	Not Applicable
Package_3_for_kb949542~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,999	18-Mar-2008	17:34	Not Applicable
Package_for_kb949542_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,433	18-Mar-2008	17:34	Not Applicable
Package_for_kb949542_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,375	18-Mar-2008	17:34	Not Applicable
Package_for_kb949542_client~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,721	18-Mar-2008	17:34	Not Applicable
Package_for_kb949542_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,433	18-Mar-2008	17:34	Not Applicable
Package_for_kb949542_server~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,438	18-Mar-2008	17:34	Not Applicable
Update.mum	Not Applicable	2,098	18-Mar-2008	17:34	Not Applicable
Sethc.exe	6.0.6000.20794	775,680	18-Mar-2008	01:25	x64
Sethc.exe	6.0.6001.22138	775,680	18-Mar-2008	01:26	x64

Windows Vista, Itanium-based versions

File name	File version	File size	Date	Time	Platform
Ia64_c6fd71f04eff30a3dc87b8a4fd366695_31bf3856ad364e35_6.0.6001.22138_none_9298b537fbb6a24b.manifest	Not Applicable	1,032	18-Mar-2008	17:34	Not Applicable
Ia64_microsoft-windows-sethc_31bf3856ad364e35_6.0.6001.22138_none_633312468e4815a2.manifest	Not Applicable	7,194	18-Mar-2008	04:02	Not Applicable
Package_1_for_kb949542~31bf3856ad364e35~ia64~~6.0.1.0.mum	Not Applicable	1,994	18-Mar-2008	17:34	Not Applicable
Package_for_kb949542_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum	Not Applicable	1,429	18-Mar-2008	17:34	Not Applicable
Package_for_kb949542_server~31bf3856ad364e35~ia64~~6.0.1.0.mum	Not Applicable	1,434	18-Mar-2008	17:34	Not Applicable
Update.mum	Not Applicable	1,425	18-Mar-2008	17:34	Not Applicable
Sethc.exe	6.0.6001.22138	1,344,512	18-Mar-2008	01:13	IA-64

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To work around this problem, use the ALT+TAB keyboard shortcut, or use the mouse to select the dialog box, and then give the appropriate response to the prompt.

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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Filter Keys is an Accessibility option that you can use to control the keyboard repeat rate and to ignore repeated keys. The keyboard shortcut for Filter Keys is the right-side SHIFT key. After you hold down the right-side SHIFT key for more than 5 seconds, a Filter Keys dialog box appears.

Toggle Keys is an Accessibility option that sets the keyboard to make a beep sound when you press one of the following keys:

•	CAPS LOCK
•	NUM LOCK
•	SCROLL LOCK

The keyboard shortcut for Toggle Keys is the NUM LOCK key. After you hold down the NUM LOCK key for more than 5 seconds, a Toggle Keys dialog box appears.

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