Open Software Solutions

Consider the following scenario:

• Many snapshots of a volume are created on a Network File System (NFS) server.
• You mount the NFS share on a Windows Server 2008-based NFS client.

In this scenario, when you try to perform directory listing of the NFS share, you may receive a Stop error message that resembles the following:

Note The four parameters in this error message may vary according to the computer’s configuration.

This problem occurs because the buffer size is calculated incorrectly when the snapshots exist on the NFS server. When Nfssvr.sys file tries to query for the FileIdFullDirectoryInformation class information but sends the smaller buffer size to the NtQueryDirectoryFile function, this problem occurs.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on Windows Server 2008-based computer, you must have Microsoft Services for Network File System installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix replaces the following hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 file information notes

The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008

For all supported x64-based versions of Windows Server 2008

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

The NtQueryDirectoryFile function is used to enumerate entries (files or directories) that are added to a file container object (directory).

For more information about the FileIdFullDirectoryInformation information class, visit the following Web site:

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

Additional files for all supported x64-based versions of Windows Server 2008