Some removable USB cartridge disk drives are not recognized as available backup destinations by the built-in backup application in Windows Vista or in Windows Server 2008
| Article ID | : | 955561 |
| Last Review | : | September 8, 2008 |
| Revision | : | 1.0 |
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SYMPTOMS
Back to the topOn a Windows Vista-based computer
If you use the Backup and Restore Center tool or the Back Status and Configuration tool on a Windows Vista-based computer, the removable USB cartridge disk drive does not appear in the On a hard disk, CD, or DVD list.
On a Windows Server 2008-based computer
If you use Windows Server Backup tool on a Windows Server 2008-based computer, the removable USB cartridge disk drive is mistakenly recognized as a DVD drive. You can continue the backup process by using the removable USB cartridge disk drive. However, some backup and restore functionality is restricted for DVD media. For example, you receive the following error message when you try to restore individual files or folders from removable media:
These symptoms occur even though the removable USB cartridge disk drive appears in Windows Explorer as a disk drive. This problem occurs only with some removable USB cartridge disk drives that are manufactured by certain vendors.
CAUSE
RESOLUTION
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix on Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
No prerequisites are required for Windows Server 2008 computers.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes
| • | The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
|
||||||||
| • | The .manifest files and the .mum files that are installed in each environment are listed separately in the Additional file information for Windows Server 2008 and for Windows Vista section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed. |
For all supported x86-based versions of Windows Server 2008 and Windows Vista
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Disk.sys | 6.0.6001.22225 | 55,352 | 18-Jul-2008 | 03:28 | x86 |
For all supported x64-based versions of Windows Server 2008 and Windows Vista
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Disk.sys | 6.0.6001.22225 | 68,664 | 18-Jul-2008 | 05:02 | x64 |
For all supported Itanium-based versions of Windows Server 2008
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Disk.sys | 6.0.6001.22225 | 131,640 | 18-Jul-2008 | 04:55 | IA-64 |
Additional file information for Windows Server 2008
Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista
| File name | Package_1_for_kb955561~31bf3856ad364e35~x86~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,802 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_2_for_kb955561~31bf3856ad364e35~x86~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,969 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_3_for_kb955561~31bf3856ad364e35~x86~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,807 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_4_for_kb955561~31bf3856ad364e35~x86~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,807 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_for_kb955561_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,367 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_for_kb955561_client~31bf3856ad364e35~x86~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,431 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_for_kb955561_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,421 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_for_kb955561_sc~31bf3856ad364e35~x86~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,423 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_for_kb955561_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,425 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_for_kb955561_server~31bf3856ad364e35~x86~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,431 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_for_kb955561_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,422 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_for_kb955561_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,429 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | X86_disk.inf_31bf3856ad364e35_6.0.6001.22225_none_fa3f822f8d55d6e0.manifest |
| File version | Not Applicable |
| File size | 1,659 |
| Date (UTC) | 22-Jul-2008 |
| Time (UTC) | 00:00 |
| Platform | Not Applicable |
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
| File name | Amd64_disk.inf_31bf3856ad364e35_6.0.6001.22225_none_565e1db345b34816.manifest |
| File version | Not Applicable |
| File size | 1,661 |
| Date (UTC) | 22-Jul-2008 |
| Time (UTC) | 05:04 |
| Platform | Not Applicable |
| File name | Package_1_for_kb955561~31bf3856ad364e35~amd64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,812 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_2_for_kb955561~31bf3856ad364e35~amd64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,981 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_3_for_kb955561~31bf3856ad364e35~amd64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,817 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_4_for_kb955561~31bf3856ad364e35~amd64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,817 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_for_kb955561_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,375 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_for_kb955561_client~31bf3856ad364e35~amd64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,439 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_for_kb955561_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,429 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_for_kb955561_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,431 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_for_kb955561_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,433 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_for_kb955561_server~31bf3856ad364e35~amd64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,439 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_for_kb955561_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,430 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_for_kb955561_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,437 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
Additional files for all supported Itanium-based versions of Windows Server 2008
| File name | Ia64_disk.inf_31bf3856ad364e35_6.0.6001.22225_none_fa4126258d53dfdc.manifest |
| File version | Not Applicable |
| File size | 1,660 |
| Date (UTC) | 21-Jul-2008 |
| Time (UTC) | 23:37 |
| Platform | Not Applicable |
| File name | Package_1_for_kb955561~31bf3856ad364e35~ia64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,807 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_2_for_kb955561~31bf3856ad364e35~ia64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,812 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_3_for_kb955561~31bf3856ad364e35~ia64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,812 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_for_kb955561_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,425 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_for_kb955561_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,426 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_for_kb955561_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,429 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_for_kb955561_server~31bf3856ad364e35~ia64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,434 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_for_kb955561_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,426 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
| File name | Package_for_kb955561_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,433 |
| Date (UTC) | 18-Jul-2008 |
| Time (UTC) | 21:37 |
| Platform | Not Applicable |
STATUS
MORE INFORMATION
APPLIES TO
| • | Windows Vista Starter |
| • | Windows Vista Ultimate |
| • | Windows Vista Home Premium |
| • | Windows Vista Home Basic |
| • | Windows Vista Enterprise |
| • | Windows Vista Business |
| • | Windows Vista Business 64-bit Edition |
| • | Windows Vista Ultimate 64-bit Edition |
| • | Windows Vista Home Premium 64-bit Edition |
| • | Windows Vista Home Basic 64-bit Edition |
| • | Windows Vista Enterprise 64-bit Edition |
| • | Windows Server 2008 Standard |
| • | Windows Server 2008 Enterprise |
| • | Windows Server 2008 Datacenter |
| • | Windows Server 2008 Datacenter without Hyper-V |
| • | Windows Server 2008 Enterprise without Hyper-V |
| • | Windows Server 2008 for Itanium-Based Systems |
| • | Windows Server 2008 Standard without Hyper-V |
| • | Windows Web Server 2008 |
Keywords: |
kbautohotfix kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe KB955561 |
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