Misleading message when you remove a smart card in a RDP session on a Windows Vista-based computer: The card supplied was not recognized
Misleading message when you remove a smart card in a RDP session on a Windows Vista-based computer: The card supplied was not recognized
| Article ID | : | 948088 |
| Last Review | : | March 14, 2008 |
| Revision | : | 1.0 |
On This Page
SYMPTOMS
On a Windows Vista-based computer, you use a smart card to log on to a Windows Server 2003 Terminal Server through a Remote Desktop Protocol (RDP) session. Then, you remove the smart card. In this scenario, you may receive the following message in the remote RDP session:
When the issue occurs, the RDP session is locked as expected.
This problem occurs if the Interactive logon: Smart card removal behavior Group Policy setting is set to Lock Workstation, and this setting is applied to the Terminal Server.
Notes
| • | This problem only occurs on a Windows Server 2003 Terminal Server. |
| • | This problem does not harm the computer. You can safely ignore this message. |
Back to the topRESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Vista service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Prerequisites
No prerequisites are required.
Restart requirement
You have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.
Registry information
To use this hotfix, you do not have to make any changes to the registry.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Package_1_for_kb948088~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,953 | 26-Feb-2008 | 18:29 | Not Applicable |
| Package_2_for_kb948088~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,791 | 26-Feb-2008 | 18:29 | Not Applicable |
| Package_3_for_kb948088~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,791 | 26-Feb-2008 | 18:29 | Not Applicable |
| Package_4_for_kb948088~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,791 | 26-Feb-2008 | 18:29 | Not Applicable |
| Package_for_kb948088_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,425 | 26-Feb-2008 | 18:29 | Not Applicable |
| Package_for_kb948088_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,367 | 26-Feb-2008 | 18:29 | Not Applicable |
| Package_for_kb948088_client~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,712 | 26-Feb-2008 | 18:29 | Not Applicable |
| Package_for_kb948088_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,421 | 26-Feb-2008 | 18:29 | Not Applicable |
| Package_for_kb948088_sc~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,423 | 26-Feb-2008 | 18:29 | Not Applicable |
| Package_for_kb948088_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,425 | 26-Feb-2008 | 18:29 | Not Applicable |
| Package_for_kb948088_server~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,431 | 26-Feb-2008 | 18:29 | Not Applicable |
| Update.mum | Not Applicable | 2,580 | 26-Feb-2008 | 18:29 | Not Applicable |
| X86_1ffc23d38f4ea5101f7c6bb5a9a2999a_31bf3856ad364e35_6.0.6000.20779_none_301a4e58eb6d61b1.manifest | Not Applicable | 706 | 26-Feb-2008 | 18:29 | Not Applicable |
| X86_5c8331d552d4d061e68a3eff4e9b4e54_31bf3856ad364e35_6.0.6001.22122_none_71e1cff12b34b2eb.manifest | Not Applicable | 706 | 26-Feb-2008 | 18:29 | Not Applicable |
| X86_microsoft-windows-smartcardsubsystem_31bf3856ad364e35_6.0.6000.20779_none_165df0ef861a9ee1.manifest | Not Applicable | 56,257 | 26-Feb-2008 | 05:54 | Not Applicable |
| X86_microsoft-windows-smartcardsubsystem_31bf3856ad364e35_6.0.6001.22122_none_18733d2b831ef2bc.manifest | Not Applicable | 56,257 | 26-Feb-2008 | 06:12 | Not Applicable |
| Certprop.dll | 6.0.6000.20779 | 39,936 | 26-Feb-2008 | 05:25 | x86 |
| Scarddlg.dll | 6.0.6000.20779 | 66,560 | 26-Feb-2008 | 05:28 | x86 |
| Scardsvr.dll | 6.0.6000.20779 | 95,232 | 26-Feb-2008 | 05:28 | x86 |
| Certprop.dll | 6.0.6001.22122 | 40,448 | 26-Feb-2008 | 05:25 | x86 |
| Scarddlg.dll | 6.0.6001.22122 | 66,560 | 26-Feb-2008 | 05:30 | x86 |
| Scardsvr.dll | 6.0.6001.22122 | 95,232 | 26-Feb-2008 | 05:30 | x86 |
Windows Vista, 64-bit versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Amd64_1806992a0151bde3b7910a115d5742e1_31bf3856ad364e35_6.0.6001.22122_none_7e8a91a877a14f05.manifest | Not Applicable | 1,062 | 26-Feb-2008 | 18:29 | Not Applicable |
| Amd64_f6c2b17fa04c090d3c1a94cf9d63ef9f_31bf3856ad364e35_6.0.6000.20779_none_5e0c6348cdb575c2.manifest | Not Applicable | 1,062 | 26-Feb-2008 | 18:29 | Not Applicable |
| Amd64_microsoft-windows-smartcardsubsystem_31bf3856ad364e35_6.0.6000.20779_none_727c8c733e781017.manifest | Not Applicable | 56,293 | 26-Feb-2008 | 05:11 | Not Applicable |
| Amd64_microsoft-windows-smartcardsubsystem_31bf3856ad364e35_6.0.6001.22122_none_7491d8af3b7c63f2.manifest | Not Applicable | 56,293 | 26-Feb-2008 | 06:43 | Not Applicable |
| Package_1_for_kb948088~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 2,191 | 26-Feb-2008 | 18:29 | Not Applicable |
| Package_2_for_kb948088~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 2,027 | 26-Feb-2008 | 18:29 | Not Applicable |
| Package_3_for_kb948088~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 2,027 | 26-Feb-2008 | 18:29 | Not Applicable |
| Package_4_for_kb948088~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 2,027 | 26-Feb-2008 | 18:29 | Not Applicable |
| Package_for_kb948088_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,433 | 26-Feb-2008 | 18:29 | Not Applicable |
| Package_for_kb948088_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,375 | 26-Feb-2008 | 18:29 | Not Applicable |
| Package_for_kb948088_client~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,722 | 26-Feb-2008 | 18:29 | Not Applicable |
| Package_for_kb948088_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,429 | 26-Feb-2008 | 18:29 | Not Applicable |
| Package_for_kb948088_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,431 | 26-Feb-2008 | 18:29 | Not Applicable |
| Package_for_kb948088_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,433 | 26-Feb-2008 | 18:29 | Not Applicable |
| Package_for_kb948088_server~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,439 | 26-Feb-2008 | 18:29 | Not Applicable |
| Update.mum | Not Applicable | 2,598 | 26-Feb-2008 | 18:29 | Not Applicable |
| Wow64_microsoft-windows-smartcardsubsystem_31bf3856ad364e35_6.0.6000.20779_none_7cd136c572d8d212.manifest | Not Applicable | 49,950 | 26-Feb-2008 | 05:46 | Not Applicable |
| Wow64_microsoft-windows-smartcardsubsystem_31bf3856ad364e35_6.0.6001.22122_none_7ee683016fdd25ed.manifest | Not Applicable | 49,950 | 26-Feb-2008 | 06:04 | Not Applicable |
| Certprop.dll | 6.0.6000.20779 | 49,152 | 26-Feb-2008 | 04:51 | x64 |
| Scarddlg.dll | 6.0.6000.20779 | 82,944 | 26-Feb-2008 | 04:54 | x64 |
| Scardsvr.dll | 6.0.6000.20779 | 147,456 | 26-Feb-2008 | 04:54 | x64 |
| Certprop.dll | 6.0.6001.22122 | 49,152 | 26-Feb-2008 | 05:54 | x64 |
| Scarddlg.dll | 6.0.6001.22122 | 82,944 | 26-Feb-2008 | 06:00 | x64 |
| Scardsvr.dll | 6.0.6001.22122 | 147,968 | 26-Feb-2008 | 06:00 | x64 |
| Scarddlg.dll | 6.0.6000.20779 | 66,560 | 26-Feb-2008 | 05:28 | x86 |
| Scardsvr.dll | 6.0.6000.20779 | 95,232 | 26-Feb-2008 | 05:28 | x86 |
| Scarddlg.dll | 6.0.6001.22122 | 66,560 | 26-Feb-2008 | 05:30 | x86 |
| Scardsvr.dll | 6.0.6001.22122 | 95,232 | 26-Feb-2008 | 05:30 | x86 |
Windows Vista, Itanium-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Ia64_08bf56bd301c2079ac751588fff706a5_31bf3856ad364e35_6.0.6001.22122_none_3d0dbccc771441a6.manifest | Not Applicable | 1,060 | 26-Feb-2008 | 18:29 | Not Applicable |
| Ia64_microsoft-windows-smartcardsubsystem_31bf3856ad364e35_6.0.6001.22122_none_1874e121831cfbb8.manifest | Not Applicable | 56,275 | 26-Feb-2008 | 06:21 | Not Applicable |
| Package_1_for_kb948088~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 2,022 | 26-Feb-2008 | 18:29 | Not Applicable |
| Package_2_for_kb948088~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 2,022 | 26-Feb-2008 | 18:29 | Not Applicable |
| Package_for_kb948088_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,425 | 26-Feb-2008 | 18:29 | Not Applicable |
| Package_for_kb948088_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,426 | 26-Feb-2008 | 18:29 | Not Applicable |
| Package_for_kb948088_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,429 | 26-Feb-2008 | 18:29 | Not Applicable |
| Package_for_kb948088_server~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,434 | 26-Feb-2008 | 18:29 | Not Applicable |
| Update.mum | Not Applicable | 1,922 | 26-Feb-2008 | 18:29 | Not Applicable |
| Wow64_microsoft-windows-smartcardsubsystem_31bf3856ad364e35_6.0.6001.22122_none_7ee683016fdd25ed.manifest | Not Applicable | 49,950 | 26-Feb-2008 | 06:04 | Not Applicable |
| Certprop.dll | 6.0.6001.22122 | 120,832 | 26-Feb-2008 | 05:44 | IA-64 |
| Scarddlg.dll | 6.0.6001.22122 | 152,576 | 26-Feb-2008 | 05:53 | IA-64 |
| Scardsvr.dll | 6.0.6001.22122 | 288,768 | 26-Feb-2008 | 05:53 | IA-64 |
| Scarddlg.dll | 6.0.6001.22122 | 66,560 | 26-Feb-2008 | 05:30 | x86 |
| Scardsvr.dll | 6.0.6001.22122 | 95,232 | 26-Feb-2008 | 05:30 | x86 |
WORKAROUND
To work around this issue, set the Interactive logon: Smart card removal behavior Group Policy setting to Disconnect if a remote Terminal Services session on the Terminal Server. To do this, follow these steps:
| 1. | Click Start, and then click Run. |
| 2. | Copy and then paste (or type) the following command in the Open box, and then press ENTER:
gpedit.msc
|
| 3. | Expand Computer Configuration, expand Windows Settings, expand Security Settings, expand Local Policies, and then click Security Options. |
| 4. | In the details pane, double-click Interactive logon: Smart card removal behavior. |
| 5. | Click Disconnect if a remote Terminal Services session in the drop-down list, and then click OK. |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 (/Feedback.aspx?kbNumber=824684/) Description of the standard terminology that is used to describe Microsoft software updates
APPLIES TO
| • | Windows Vista Enterprise 64-bit Edition |
| • | Windows Vista Home Basic 64-bit Edition |
| • | Windows Vista Home Premium 64-bit Edition |
| • | Windows Vista Ultimate 64-bit Edition |
| • | Windows Vista Business |
| • | Windows Vista Business 64-bit Edition |
| • | Windows Vista Enterprise |
| • | Windows Vista Home Basic |
| • | Windows Vista Home Premium |
| • | Windows Vista Ultimate |
Keywords:Â |
kbexpertisebeginner kbfix kbpubtypekc kbqfe kbhotfixserver KB948088 |
Microsoft Knowledge Base Article
This article contents is Microsoft Copyrighted material.
Microsoft Corporation. All rights reserved. Terms of Use | Trademarks
You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
Leave a Reply