Open Software Solutions

Consider the following scenario:

•	Your computer is in a wireless network environment that uses Extensible Authentication Protocol-Transport Layer Security (EAP-TLS).
•	You use SmartCard-only authentication for the wireless connection authentication.

In this scenario, when you log on to a Windows Vista-based client computer, you may receive the following error message in the toolbar:

Note In this message, the SSID placeholder represents the wireless network connection.

Therefore, you cannot connect to the wireless network. In this case, you must manually reconnect to the wireless network.

This problem does not occur when you log on to the computer for the first time. When you log on for the first time, you receive the following message:

After you provide the correct information, you can successfully connect to the wireless network.

Note This problem does not occur in Windows XP. In Windows XP, you are prompted to provide the related smart card information. Then, you can successfully connect to the wireless network.

Back to the top

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Vista service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

Prerequisites

To apply this hotfix, you must have Windows Vista Service Pack 1 installed.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions

File name	File version	File size	Date	Time	Platform
Package_1_for_kb948927~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,774	03-Mar-2008	19:26	Not Applicable
Package_2_for_kb948927~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,941	03-Mar-2008	19:26	Not Applicable
Package_3_for_kb948927~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,779	03-Mar-2008	19:26	Not Applicable
Package_for_kb948927_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,367	03-Mar-2008	19:26	Not Applicable
Package_for_kb948927_client~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,430	03-Mar-2008	19:26	Not Applicable
Package_for_kb948927_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,425	03-Mar-2008	19:26	Not Applicable
Package_for_kb948927_server~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,430	03-Mar-2008	19:26	Not Applicable
Package_for_kb948927_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,422	03-Mar-2008	19:26	Not Applicable
Package_for_kb948927_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,429	03-Mar-2008	19:26	Not Applicable
Update.mum	Not Applicable	2,581	03-Mar-2008	19:26	Not Applicable
X86_881c8a1bcb74e3682c38bd241dfbca1c_31bf3856ad364e35_6.0.6001.22127_none_869f5edf41b30e8b.manifest	Not Applicable	694	03-Mar-2008	19:26	Not Applicable
X86_microsoft-windows-rastls_31bf3856ad364e35_6.0.6001.22127_none_6ce02ae7694b695a.manifest	Not Applicable	13,240	02-Mar-2008	15:13	Not Applicable
Rastls.dll	6.0.6001.22127	243,200	02-Mar-2008	14:37	x86

Windows Vista, x64-based versions

File name	File version	File size	Date	Time	Platform
Amd64_52f43370d5ba7186a102633ad4859841_31bf3856ad364e35_6.0.6001.22127_none_ca192c720dd01c14.manifest	Not Applicable	1,036	03-Mar-2008	19:26	Not Applicable
Amd64_ef15517a6fcd17e4222f38c15d88ff67_31bf3856ad364e35_6.0.6001.22127_none_f74cdc734a6970c4.manifest	Not Applicable	698	03-Mar-2008	19:26	Not Applicable
Amd64_microsoft-windows-rastls_31bf3856ad364e35_6.0.6001.22127_none_c8fec66b21a8da90.manifest	Not Applicable	13,284	02-Mar-2008	15:42	Not Applicable
Package_1_for_kb948927~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,784	03-Mar-2008	19:26	Not Applicable
Package_2_for_kb948927~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	2,165	03-Mar-2008	19:26	Not Applicable
Package_3_for_kb948927~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	2,001	03-Mar-2008	19:26	Not Applicable
Package_for_kb948927_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,375	03-Mar-2008	19:26	Not Applicable
Package_for_kb948927_client~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,438	03-Mar-2008	19:26	Not Applicable
Package_for_kb948927_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,433	03-Mar-2008	19:26	Not Applicable
Package_for_kb948927_server~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,438	03-Mar-2008	19:26	Not Applicable
Package_for_kb948927_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,430	03-Mar-2008	19:26	Not Applicable
Package_for_kb948927_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,437	03-Mar-2008	19:26	Not Applicable
Update.mum	Not Applicable	2,599	03-Mar-2008	19:26	Not Applicable
Rastls.dll	6.0.6001.22127	280,064	02-Mar-2008	15:04	x64

Windows Vista, Itanium-based versions

File name	File version	File size	Date	Time	Platform
Ia64_64281acabe9cfce074585f7ba917b6d8_31bf3856ad364e35_6.0.6001.22127_none_3d5da589def6010f.manifest	Not Applicable	696	03-Mar-2008	19:26	Not Applicable
Ia64_9d65e652ec188ae1010331ef1a4746a9_31bf3856ad364e35_6.0.6001.22127_none_577f991330a48fea.manifest	Not Applicable	1,034	03-Mar-2008	19:26	Not Applicable
Ia64_microsoft-windows-rastls_31bf3856ad364e35_6.0.6001.22127_none_6ce1cedd69497256.manifest	Not Applicable	13,262	02-Mar-2008	15:39	Not Applicable
Package_1_for_kb948927~31bf3856ad364e35~ia64~~6.0.1.0.mum	Not Applicable	1,779	03-Mar-2008	19:26	Not Applicable
Package_2_for_kb948927~31bf3856ad364e35~ia64~~6.0.1.0.mum	Not Applicable	1,996	03-Mar-2008	19:26	Not Applicable
Package_for_kb948927_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum	Not Applicable	1,429	03-Mar-2008	19:26	Not Applicable
Package_for_kb948927_server~31bf3856ad364e35~ia64~~6.0.1.0.mum	Not Applicable	1,434	03-Mar-2008	19:26	Not Applicable
Package_for_kb948927_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum	Not Applicable	1,426	03-Mar-2008	19:26	Not Applicable
Package_for_kb948927_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum	Not Applicable	1,433	03-Mar-2008	19:26	Not Applicable
Update.mum	Not Applicable	1,923	03-Mar-2008	19:26	Not Applicable
Rastls.dll	6.0.6001.22127	552,960	02-Mar-2008	14:57	IA-64

Back to the top

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

Back to the top

For more information about EAP-TLS, visit the following Microsoft Web site:

For more information about authentication on wireless connections, visit the following Microsoft Web site:

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Back to the top