Open Software Solutions

In Windows Vista, you receive the following error message when you try to start Windows Internet Explorer 7:

You receive this error message even after you log on by using an account that is a member of the Administrators group.

Note This problem does not occur in earlier versions of Windows. These versions include Microsoft Windows XP and Microsoft Windows Server 2003.

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This problem occurs if you try to start Internet Explorer 7 on a desktop that is not the default desktop. A program may switch the user to a desktop that is not the default desktop. This problem occurs because some security enhancements in Windows Vista prevent the user from starting Internet Explorer on a desktop that is not the default desktop.

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Update information

The following files are available for download from the MicrosoftDownload Center:

Update for Windows Vista

Download the 935855 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=56355D02-1A79-4074-99EE-29936EBC9741)

Update for Windows Vista for x64-based Systems

Download the 935855 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=403F4574-AFAF-4A83-A41E-81E2C7341E51)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you install this update.

Update replacement information

This update does not replace any other updates.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 32-bit versions

File name	File version	File size	Date	Time	Platform	Service branch
Package_1_for_kb935855~31bf3856ad364e35~x86~~6.0.1.0.mum	Not applicable	2,678	19-Apr-2007	19:45	Not applicable	Not applicable
Package_2_for_kb935855~31bf3856ad364e35~x86~~6.0.1.0.mum	Not applicable	2,474	19-Apr-2007	19:45	Not applicable	Not applicable
Update.mum	Not applicable	1,897	19-Apr-2007	19:45	Not applicable	Not applicable
X86_5e1a84c87a8fa8df7cd636f7f32e30dc_31bf3856ad364e35_6.0.6000.20581_none_b4d0208fcd3e39a9.manifest	Not applicable	706	19-Apr-2007	19:45	Not applicable	Not applicable
X86_5e51db4477b7b63981f1c5a5f4355815_31bf3856ad364e35_6.0.6000.20581_none_476ad5cc75a864ed.manifest	Not applicable	701	19-Apr-2007	19:45	Not applicable	Not applicable
X86_a6fca66dadad46f7359e1aa3aa9043d1_31bf3856ad364e35_6.0.6000.20581_none_2bec2167e731b8cc.manifest	Not applicable	727	19-Apr-2007	19:45	Not applicable	Not applicable
X86_f2602f43dc64e7f8db36efca63358439_31bf3856ad364e35_6.0.6000.20581_none_94ee1249e9cf76ba.manifest	Not applicable	706	19-Apr-2007	19:45	Not applicable	Not applicable
X86_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.0.6000.20581_none_aa6b829f0e886dee.manifest	Not applicable	9,395	19-Apr-2007	19:53	Not applicable	Not applicable
X86_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.0.6000.20581_none_6818b73f5a170ba6.manifest	Not applicable	15,485	19-Apr-2007	19:53	Not applicable	Not applicable
X86_microsoft-windows-explorerframe_31bf3856ad364e35_6.0.6000.20581_none_c0cae4a69007f444.manifest	Not applicable	17,993	19-Apr-2007	19:53	Not applicable	Not applicable
X86_microsoft-windows-i..tipledesktopsupport_31bf3856ad364e35_6.0.6000.20581_none_bf671a66d91b1b06.manifest	Not applicable	1,683	19-Apr-2007	02:32	Not applicable	Not applicable
Ole32.dll	6.0.6000.20581	1,314,816	19-Apr-2007	02:15	x86	X86_MICROSOFT-WINDOWS-COM-BASE-QFE
Rpcss.dll	6.0.6000.20581	546,304	19-Apr-2007	02:15	x86	X86_MICROSOFT-WINDOWS-COM-BASE-QFE
Explorerframe.dll	6.0.6000.20581	20,992	19-Apr-2007	02:13	x86	Not applicable

Windows Vista, 64-bit versions

File name	File version	File size	Date	Time	Platform	Service branch
Amd64_6424f3992edc0aeb7d7b7fea9826d46f_31bf3856ad364e35_6.0.6000.20581_none_a9aa73f90c10d53c.manifest	Not applicable	710	11-May-2007	20:57	Not applicable	Not applicable
Amd64_ba38e91c0484155f9eb8178e71ad3707_31bf3856ad364e35_6.0.6000.20581_none_0d9fdcce54cc0c61.manifest	Not applicable	1,050	11-May-2007	20:57	Not applicable	Not applicable
Amd64_cdad8a17bfb3bc52b798e592c493d16c_31bf3856ad364e35_6.0.6000.20581_none_aef10f0b43639dcb.manifest	Not applicable	710	11-May-2007	20:57	Not applicable	Not applicable
Amd64_f2602f43dc64e7f8db36efca63358439_31bf3856ad364e35_6.0.6000.20581_none_f10cadcda22ce7f0.manifest	Not applicable	708	11-May-2007	20:57	Not applicable	Not applicable
Amd64_fe09fe62058033e284fd2db68d2c80a9_31bf3856ad364e35_6.0.6000.20581_none_57a33f9179d99a95.manifest	Not applicable	1,102	11-May-2007	20:57	Not applicable	Not applicable
Amd64_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.0.6000.20581_none_068a1e22c6e5df24.manifest	Not applicable	9,441	11-May-2007	21:07	Not applicable	Not applicable
Amd64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.0.6000.20581_none_c43752c312747cdc.manifest	Not applicable	15,784	11-May-2007	21:07	Not applicable	Not applicable
Amd64_microsoft-windows-explorerframe_31bf3856ad364e35_6.0.6000.20581_none_1ce9802a4865657a.manifest	Not applicable	18,346	11-May-2007	21:07	Not applicable	Not applicable
Amd64_microsoft-windows-i..tipledesktopsupport_31bf3856ad364e35_6.0.6000.20581_none_1b85b5ea91788c3c.manifest	Not applicable	1,685	19-Apr-2007	03:39	Not applicable	Not applicable
Package_1_for_kb935855~31bf3856ad364e35~amd64~~6.0.2.0.mum	Not applicable	3,628	11-May-2007	20:57	Not applicable	Not applicable
Package_2_for_kb935855~31bf3856ad364e35~amd64~~6.0.2.0.mum	Not applicable	2,694	11-May-2007	20:57	Not applicable	Not applicable
Update.mum	Not applicable	1,909	11-May-2007	20:57	Not applicable	Not applicable
Ole32.dll	6.0.6000.20581	1,954,304	19-Apr-2007	03:24	x64	AMD64_MICROSOFT-WINDOWS-COM-BASE-QFE
Rpcss.dll	6.0.6000.20581	720,384	19-Apr-2007	03:24	x64	AMD64_MICROSOFT-WINDOWS-COM-BASE-QFE
Explorerframe.dll	6.0.6000.20581	39,424	19-Apr-2007	03:22	x64	Not applicable

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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A desktop is a securable object that has a logical display surface. A desktop may contain user interface items such as windows and menus. For more information, visit the following Microsoft Developer Network Web site:

For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

To enable Internet Explorer to run on a desktop that is not the default desktop, you must have cumulative security update 933566 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

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