Open Software Solutions

You try to start a Windows Vista-based computer that is running one of the following software components:

•	Roxio Drive Letter Access (DLA)
•	Roxio Drag-to-Disk
•	Sonic Solutions

After you do this, you may receive an error message that resembles the following:

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This issue may occur because Roxio DLA software is incompatible with Windows Vista. Windows Vista blocks Roxio DLA software from running so that the software does not prevent Windows Vista from starting correctly.

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To resolve this issue, visit the following Roxio Web site, and then follow the instructions to update your software:

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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For information about how to contact Roxio, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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