Open Software Solutions

When you try to play a movie file that has an .mov extension by using QuickTime 7 in Windows Vista, you may receive a Stop error message that resembles the following:

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Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions

File name	File version	File size	Date	Time	Platform
Partmgr.sys	6.0.6000.20528	51,896	02-Feb-2007	03:40	x86
Update.mum	Not applicable	2,008	02-Feb-2007	18:20	Not applicable
X86_microsoft-windows-partitionmanager.d_31bf3856ad364e35_6.0.6000.20528_none_ef0a46b26bf2af40.manifest	Not applicable	709	02-Feb-2007	18:20	Not applicable
X86_microsoft-windows-partitionmanager_31bf3856ad364e35_6.0.6000.20528_none_e031d05cd66fa7b8.manifest	Not applicable	6,149	02-Feb-2007	18:22	Not applicable

Windows Vista, 64-bit versions

File name	File version	File size	Date	Time	Platform
Amd64_microsoft-windows-partitionmanager.d_31bf3856ad364e35_6.0.6000.20528_none_4b28e23624502076.manifest	Not applicable	713	02-Feb-2007	18:20	Not applicable
Amd64_microsoft-windows-partitionmanager_31bf3856ad364e35_6.0.6000.20528_none_3c506be08ecd18ee.manifest	Not applicable	6,157	02-Feb-2007	18:29	Not applicable
Partmgr.sys	6.0.6000.20528	62,136	02-Feb-2007	05:31	x64
Update.mum	Not applicable	2,008	02-Feb-2007	18:20	Not applicable

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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