Open Software Solutions

When you try to start a program that must run with elevated permissions on a Windows Vista-based computer, you may receive an error message that resembles the following:

This issue occurs if the following conditions are true:

•	User Access Control (UAC) is enabled.
•	The system Temp folder does not exist. Note Typically, the system Temp folder resides in the following location %windir% Temp directory

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Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

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Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Vista service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions

File name	File version	File size	Date	Time	Platform
Update.mum	Not Applicable	2,002	07-Mar-2008	18:31	Not Applicable
X86_fc3924aa3dd493dac8ffe8898bb05640_31bf3856ad364e35_6.0.6000.20787_none_c1ba08403eb9572e.manifest	Not Applicable	695	07-Mar-2008	18:31	Not Applicable
X86_microsoft-windows-wininit_31bf3856ad364e35_6.0.6000.20787_none_2f46999a20824664.manifest	Not Applicable	10,777	07-Mar-2008	05:44	Not Applicable
Wininit.exe	6.0.6000.20787	97,280	07-Mar-2008	02:03	x86
Wmsgapi.dll	6.0.6000.20787	10,752	07-Mar-2008	04:19	x86

Windows Vista, x64-based versions

File name	File version	File size	Date	Time	Platform
Amd64_a99a75f069eaa971fc39b8ef9014e63b_31bf3856ad364e35_6.0.6000.20787_none_7e9b69119fe30bc8.manifest	Not Applicable	699	07-Mar-2008	18:31	Not Applicable
Amd64_fc3924aa3dd493dac8ffe8898bb05640_31bf3856ad364e35_6.0.6000.20787_none_1dd8a3c3f716c864.manifest	Not Applicable	697	07-Mar-2008	18:31	Not Applicable
Amd64_microsoft-windows-wininit_31bf3856ad364e35_6.0.6000.20787_none_8b65351dd8dfb79a.manifest	Not Applicable	10,807	07-Mar-2008	05:42	Not Applicable
Package_1_for_kb945802~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,794	07-Mar-2008	18:31	Not Applicable
Package_2_for_kb945802~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	2,013	07-Mar-2008	18:31	Not Applicable
Update.mum	Not Applicable	1,925	07-Mar-2008	18:31	Not Applicable
Wininit.exe	6.0.6000.20787	123,904	07-Mar-2008	02:16	x64
Wmsgapi.dll	6.0.6000.20787	14,336	07-Mar-2008	04:25	x64

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To work around this problem, manually re-create the Temp folder, and make sure that this folder is assigned the correct permissions.

For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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For more information, click the following article number to view the article in the Microsoft Knowledge Base:

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