Error message on a Windows Vista-based client computer that is configured to use the Corporate Error Reporting tool: Connect to the Internet, or try again later
Error message on a Windows Vista-based client computer that is configured to use the Corporate Error Reporting tool: Connect to the Internet, or try again later
| Article ID | : | 951858 |
| Last Review | : | May 15, 2008 |
| Revision | : | 1.0 |
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SYMPTOMS
Consider the following scenario:
| • | You configure the Corporate Error Reporting tool on a network. |
| • | On this network, you run a Windows Vista-based client computer that is configured to use Corporate Error Reporting. |
In this scenario, you may receive the following error message:
Connect to the Internet, or try again later
However, when you check the Internet connection, everything works correctly. There are no problems with the computer’s Internet connection.
Back to the topCAUSE
This misleading error message is generated when one of the following conditions is true:
| • | The client computer that is configured to use Corporate Error Reporting is not connected to the Corporate Error Reporting server. |
| • | The connection between the computer and the server is unstable. For example, a VPN connection to the corporate network is unstable. |
Therefore, the computer cannot reach the Corporate Error Reporting server.
RESOLUTION
A hotfix is available to resolve this problem. After you apply this hotfix, Windows Vista checks to determine whether the computer has network connectivity any time that the computer cannot connect to the Corporate Error Reporting server. If there are no network connectivity problems, you may receive the following error message:
Problem connecting to the Windows Error Reporting service.
Some of the reports could not be uploaded to the Windows Error Reporting service. Please try again later.
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Prerequisites
To apply this hotfix, you must have Windows Vista Service Pack 1 installed.
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista with SP1, x86-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Package_for_kb951858_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 18,940 | 03-May-2008 | 15:40 | Not Applicable |
| Package_for_kb951858_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 11,020 | 03-May-2008 | 15:40 | Not Applicable |
| Package_for_kb951858_client~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,715 | 03-May-2008 | 15:40 | Not Applicable |
| Package_for_kb951858_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 18,969 | 03-May-2008 | 15:40 | Not Applicable |
| Package_for_kb951858_sc~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,424 | 03-May-2008 | 15:40 | Not Applicable |
| Package_for_kb951858_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 19,181 | 03-May-2008 | 15:40 | Not Applicable |
| Package_for_kb951858_server~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,432 | 03-May-2008 | 15:40 | Not Applicable |
| Update.mum | Not Applicable | 17,925 | 03-May-2008 | 15:40 | Not Applicable |
| X86_0a7d9a72bd630f8c8b4bc3dd0fcb320e_31bf3856ad364e35_6.0.6001.22172_none_4bf7f04c882e2928.manifest | Not Applicable | 717 | 03-May-2008 | 15:40 | Not Applicable |
| X86_microsoft-windows-errorreportingconsole_31bf3856ad364e35_6.0.6000.20828_none_54a2f3fa3ee59635.manifest | Not Applicable | 40,154 | 03-May-2008 | 03:43 | Not Applicable |
| X86_microsoft-windows-errorreportingconsole_31bf3856ad364e35_6.0.6001.22172_none_564d1f623c3a1daa.manifest | Not Applicable | 40,154 | 03-May-2008 | 04:02 | Not Applicable |
| Wercon.exe | 6.0.6000.20828 | 1,139,712 | 03-May-2008 | 00:57 | x86 |
| Wercplsupport.dll | 6.0.6000.20828 | 63,488 | 03-May-2008 | 03:24 | x86 |
| Wercon.exe | 6.0.6001.22172 | 1,142,784 | 03-May-2008 | 00:59 | x86 |
| Wercplsupport.dll | 6.0.6001.22172 | 62,976 | 03-May-2008 | 03:25 | x86 |
Windows Vista with SP2, x64-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Amd64_microsoft-windows-errorreportingconsole_31bf3856ad364e35_6.0.6000.20828_none_b0c18f7df743076b.manifest | Not Applicable | 40,459 | 03-May-2008 | 03:56 | Not Applicable |
| Package_for_kb951858_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 19,090 | 03-May-2008 | 15:40 | Not Applicable |
| Package_for_kb951858_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 11,098 | 03-May-2008 | 15:40 | Not Applicable |
| Package_for_kb951858_client~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,725 | 03-May-2008 | 15:40 | Not Applicable |
| Package_for_kb951858_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 19,119 | 03-May-2008 | 15:40 | Not Applicable |
| Package_for_kb951858_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,432 | 03-May-2008 | 15:40 | Not Applicable |
| Package_for_kb951858_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 19,333 | 03-May-2008 | 15:40 | Not Applicable |
| Package_for_kb951858_server~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,440 | 03-May-2008 | 15:40 | Not Applicable |
| Update.mum | Not Applicable | 18,085 | 03-May-2008 | 15:40 | Not Applicable |
| Wercon.exe | 6.0.6000.20828 | 1,389,056 | 03-May-2008 | 01:18 | x64 |
| Wercplsupport.dll | 6.0.6000.20828 | 85,504 | 03-May-2008 | 03:35 | x64 |
| Wercon.exe | 6.0.6001.22172 | 1,393,664 | 03-May-2008 | 01:31 | x64 |
| Wercplsupport.dll | 6.0.6001.22172 | 85,504 | 03-May-2008 | 03:53 | x64 |
Windows Vista with SP2, Itanium-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Ia64_12e379df96d564605945fd7695b737d7_31bf3856ad364e35_6.0.6001.22172_none_ee95fdc75aada023.manifest | Not Applicable | 719 | 03-May-2008 | 15:40 | Not Applicable |
| Ia64_3cd8c2dbd6923032eb7e3ed30d6b8415_31bf3856ad364e35_6.0.6001.22172_none_9a09b5af92897cae.manifest | Not Applicable | 719 | 03-May-2008 | 15:40 | Not Applicable |
| Ia64_8338535c266d8af080ac6f7967b8c020_31bf3856ad364e35_6.0.6001.22172_none_2055af64f0218c4f.manifest | Not Applicable | 719 | 03-May-2008 | 15:40 | Not Applicable |
| Ia64_9d4250f1861dbd0cb174104106830e1d_31bf3856ad364e35_6.0.6001.22172_none_e25e7535b225ad4e.manifest | Not Applicable | 719 | 03-May-2008 | 15:40 | Not Applicable |
| Ia64_acb2e499fd109c28f2ccd7d7ed44c77e_31bf3856ad364e35_6.0.6001.22172_none_4c6bb015564a920b.manifest | Not Applicable | 719 | 03-May-2008 | 15:40 | Not Applicable |
| Ia64_bac8b1f4dd0e019f9690ea5b31799765_31bf3856ad364e35_6.0.6001.22172_none_818e7c139e6d02d2.manifest | Not Applicable | 719 | 03-May-2008 | 15:40 | Not Applicable |
| Ia64_cc5ce035573aa48889e86497d69dab48_31bf3856ad364e35_6.0.6001.22172_none_619a2e1a3603a960.manifest | Not Applicable | 711 | 03-May-2008 | 15:40 | Not Applicable |
| Ia64_ecda2fca812628306475b7b5ebef50f1_31bf3856ad364e35_6.0.6001.22172_none_7ea1d1da213c8c1f.manifest | Not Applicable | 719 | 03-May-2008 | 15:40 | Not Applicable |
| Ia64_microsoft-windows-e..ngconsole.resources_31bf3856ad364e35_6.0.6001.22172_de-de_d3a3dd32cfd17c54.manifest | Not Applicable | 3,624 | 03-May-2008 | 04:15 | Not Applicable |
| Ia64_microsoft-windows-e..ngconsole.resources_31bf3856ad364e35_6.0.6001.22172_en-us_7c94b32bbeaf8819.manifest | Not Applicable | 3,624 | 03-May-2008 | 04:14 | Not Applicable |
| Ia64_microsoft-windows-e..ngconsole.resources_31bf3856ad364e35_6.0.6001.22172_fr-fr_1f17860eb1a89020.manifest | Not Applicable | 3,624 | 03-May-2008 | 04:17 | Not Applicable |
| Ia64_microsoft-windows-e..ngconsole.resources_31bf3856ad364e35_6.0.6001.22172_ja-jp_ab64fb627bf58779.manifest | Not Applicable | 3,624 | 03-May-2008 | 04:34 | Not Applicable |
| Ia64_microsoft-windows-e..ngconsole.resources_31bf3856ad364e35_6.0.6001.22172_ko-kr_4eced8176e664e8f.manifest | Not Applicable | 3,624 | 03-May-2008 | 04:32 | Not Applicable |
| Ia64_microsoft-windows-e..ngconsole.resources_31bf3856ad364e35_6.0.6001.22172_zh-cn_dc1b1d99a5d1622b.manifest | Not Applicable | 3,624 | 03-May-2008 | 04:32 | Not Applicable |
| Ia64_microsoft-windows-e..ngconsole.resources_31bf3856ad364e35_6.0.6001.22172_zh-tw_e0175aefa3423e9b.manifest | Not Applicable | 3,624 | 03-May-2008 | 04:33 | Not Applicable |
| Ia64_microsoft-windows-errorreportingconsole_31bf3856ad364e35_6.0.6001.22172_none_564ec3583c3826a6.manifest | Not Applicable | 40,437 | 03-May-2008 | 04:22 | Not Applicable |
| Package_10_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 2,690 | 03-May-2008 | 15:40 | Not Applicable |
| Package_11_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,805 | 03-May-2008 | 15:40 | Not Applicable |
| Package_12_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,805 | 03-May-2008 | 15:40 | Not Applicable |
| Package_13_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,805 | 03-May-2008 | 15:40 | Not Applicable |
| Package_14_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,805 | 03-May-2008 | 15:40 | Not Applicable |
| Package_15_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,805 | 03-May-2008 | 15:40 | Not Applicable |
| Package_16_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,805 | 03-May-2008 | 15:40 | Not Applicable |
| Package_17_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,805 | 03-May-2008 | 15:40 | Not Applicable |
| Package_1_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,803 | 03-May-2008 | 15:40 | Not Applicable |
| Package_2_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,803 | 03-May-2008 | 15:40 | Not Applicable |
| Package_3_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,803 | 03-May-2008 | 15:40 | Not Applicable |
| Package_4_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,803 | 03-May-2008 | 15:40 | Not Applicable |
| Package_5_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,803 | 03-May-2008 | 15:40 | Not Applicable |
| Package_6_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,803 | 03-May-2008 | 15:40 | Not Applicable |
| Package_7_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,803 | 03-May-2008 | 15:40 | Not Applicable |
| Package_8_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,799 | 03-May-2008 | 15:40 | Not Applicable |
| Package_for_kb951858_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 4,664 | 03-May-2008 | 15:40 | Not Applicable |
| Package_for_kb951858_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,427 | 03-May-2008 | 15:40 | Not Applicable |
| Package_for_kb951858_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 4,882 | 03-May-2008 | 15:40 | Not Applicable |
| Package_for_kb951858_server~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,435 | 03-May-2008 | 15:40 | Not Applicable |
| Update.mum | Not Applicable | 3,222 | 03-May-2008 | 15:40 | Not Applicable |
| Wercon.exe.mui | 6.0.6001.22172 | 48,640 | 03-May-2008 | 03:47 | Not Applicable |
| Wercplsupport.dll.mui | 6.0.6001.22172 | 2,560 | 03-May-2008 | 03:47 | Not Applicable |
| Wercon.exe.mui | 6.0.6001.22172 | 45,056 | 03-May-2008 | 03:47 | Not Applicable |
| Wercplsupport.dll.mui | 6.0.6001.22172 | 2,560 | 03-May-2008 | 03:47 | Not Applicable |
| Wercon.exe.mui | 6.0.6001.22172 | 50,176 | 03-May-2008 | 03:47 | Not Applicable |
| Wercplsupport.dll.mui | 6.0.6001.22172 | 2,560 | 03-May-2008 | 03:47 | Not Applicable |
| Wercon.exe.mui | 6.0.6001.22172 | 37,376 | 03-May-2008 | 04:13 | Not Applicable |
| Wercplsupport.dll.mui | 6.0.6001.22172 | 2,560 | 03-May-2008 | 04:01 | Not Applicable |
| Wercon.exe.mui | 6.0.6001.22172 | 36,864 | 03-May-2008 | 04:04 | Not Applicable |
| Wercplsupport.dll.mui | 6.0.6001.22172 | 2,560 | 03-May-2008 | 04:04 | Not Applicable |
| Wercon.exe.mui | 6.0.6001.22172 | 33,792 | 03-May-2008 | 04:04 | Not Applicable |
| Wercplsupport.dll.mui | 6.0.6001.22172 | 2,048 | 03-May-2008 | 04:04 | Not Applicable |
| Wercon.exe.mui | 6.0.6001.22172 | 34,304 | 03-May-2008 | 04:04 | Not Applicable |
| Wercplsupport.dll.mui | 6.0.6001.22172 | 2,048 | 03-May-2008 | 04:04 | Not Applicable |
| Wercon.exe | 6.0.6001.22172 | 2,463,232 | 03-May-2008 | 01:17 | IA-64 |
| Wercplsupport.dll | 6.0.6001.22172 | 196,096 | 03-May-2008 | 03:40 | IA-64 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.
MORE INFORMATION
For more information about the Corporate Error Reporting tool, visit the following Microsoft Web site:
http://download.microsoft.com/download/5/9/2/592d2308-a6a2-48ad-ae8f-72f888b9d361/CER_Implementation_Plan.pdf (http://download.microsoft.com/download/5/9/2/592d2308-a6a2-48ad-ae8f-72f888b9d361/cer_implementation_plan.pdf)
For more information about the Windows Error Reporting tool, visit the following Microsoft Web site:
http://www.microsoft.com/whdc/maintain/StartWER.mspx (http://www.microsoft.com/whdc/maintain/StartWER.mspx)
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 (/Feedback.aspx?kbNumber=824684/) Description of the standard terminology that is used to describe Microsoft software updates
APPLIES TO
| • | Windows Vista Enterprise 64-bit Edition |
| • | Windows Vista Ultimate 64-bit Edition |
| • | Windows Vista Business |
| • | Windows Vista Business 64-bit Edition |
| • | Windows Vista Enterprise |
| • | Windows Vista Ultimate |
Keywords:Â |
kbexpertiseadvanced kbfix kbqfe kbhotfixserver KB951858 |
Microsoft Knowledge Base Article
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