Open Software Solutions

Message 1

Message 2

This issue occurs when you try to install one of the following products:

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Method 1: Install the original version of Acrobat or of Reader

Use the AdobeApplication.msi file to install the original version of Acrobat or of Reader. For example, to use the Acroread.msi file to reinstall Adobe Reader 8.0, follow these steps:

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Method 2: Uninstall earlier versions

Uninstall earlier versions of the application, and then install the version that you want. To do this, follow these steps:

1.	Click Start, type Appwiz.cpl in the Start Search box, and then click Appwiz.cpl in the list of files that are found.
2.	Double-click the version of Acrobat or of Reader that you want to uninstall.
3.	Click Yes if you are prompted to confirm that you want to uninstall the program. Note If you are prompted to confirm that you want to run the run the program, click Allow.
4.	Click Yes to restart the computer.
5.	Repeat steps 2 through 4 for all earlier versions of Acrobat or of Reader.
6.	Restart the computer.
7.	Install the version of Acrobat or of Reader that you want.

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Method 3: Repair the installation of Acrobat or of Reader

Repair the current installation of Acrobat or of Reader. For example, if you want to repair Adobe Reader 8.0, follow these steps.

Note You may have to insert the installation media to locate the AdobeApplication.msi file. If you installed a downloaded version of Acrobat or of Reader, you may have to download the installer files again.

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Method 4: Use the Windows Installer CleanUp Utility

Use the Windows Installer CleanUp Utility to remove the files and the registry settings that make up the Windows Installer configuration information for Acrobat or for Reader. To do this, follow these steps:

1.	Click Start, type Appwiz.cpl in the Start Search box, and then click Appwiz.cpl in the list of files that are found.
2.	Double-click the version of Acrobat or of Reader that you want to uninstall.
3.	Click Yes if you are prompted to confirm that you want to uninstall the program. Note If you are prompted to confirm that you want to run the run the program, click Allow.
4.	Click Yes to restart the computer.
5.	Repeat steps 2 through 4 for each version of Acrobat or of Reader that you want to uninstall. For example, if the error that is described in the Symptoms section occurs when you try to upgrade an earlier version of Acrobat or of Reader, uninstall the earlier version.
6.	Download and install the Windows Installer CleanUp Utility. For more information about how to download and install the Windows Installer CleanUp Utility, click the following article number to view the article in the Microsoft Knowledge Base: 290301 (/Feedback.aspx?kbNumber=290301/) Description of the Windows Installer CleanUp Utility
7.	Click Start, type Msicuu2.exe in the Start Search box, and then click Msicuu2.exe in the list of files that are found.
8.	Click the version of Acrobat or of Reader that you want to remove, and then click Remove. Note If the error that is described in the Symptoms section occurs when you try to upgrade an earlier version of Acrobat or of Reader to the current version, remove the earlier version. If the error occurs when you try to install the current version, remove the current version.
9.	If the error that is described in the Symptoms occurs when you try to install the current version of Acrobat or of Reader, go to step 10. If the error that is described in the Symptoms section occurs when you try upgrade a earlier version of Acrobat or of Reader, follow these steps: a. Reinstall the earlier version of Acrobat or of Reader. b. Click Start, type Appwiz.cpl in the Start Search box, and then click Appwiz.cpl in the list of files that are found. c. Double-click the version of Acrobat or of Reader that you reinstalled in step a. d. Click Yes if you are prompted to confirm that you want to uninstall the program. Note If you are prompted to confirm that you want to run the run the program, click Allow.
10.	Install the current version of Acrobat or of Reader, and then install any updates that are available.

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Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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