Open Software Solutions

This problem occurs if the following conditions are true:

• The terminal server has Citrix XenApp 5.0 installed.
• The grace period for this terminal server has expired.
• A terminal license server is not configured for this terminal server.

If the users click OK, their connections are not disconnected. Users can still connect to the Windows Server 2008 terminal servers by using Citrix clients. However, you expect that connections are disconnected after you click OK.

Note This problem does not occur with RDP clients.

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on Windows Server 2008-based computer, you must have the Terminal Services role enabled.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix replaces hotfix 955015. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 file information notes

The .manifest files and the .mum files that are installed in each environment are listed separately in the Additional file information for Windows Server 2008 and for Windows Vista section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.

For all supported x86-based versions of Windows Server 2008

For all supported x64-based versions of Windows Server 2008

After you install this hotfix or Windows Server 2008 Service Pack 2, which includes this change, you may receive the following disconnection error after you click OK:

Note This error is expected. This error occurs by design when licensing is not configured correctly.

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Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

Additional files for all supported x64-based versions of Windows Server 2008

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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