For example, this problem may occur if you open the Network and Sharing center, and then you click the network icon for the wireless connection many times.

Note If you make changes in multiple open Properties windows for the wireless connection, not all these changes are retained. The only changes that are retained are the ones that you make in the last window that you close. Changes that you make in all the other windows are lost.

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This issue does not occur if the video is encoded by using a RGB-based pixel format.

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This article describes how to obtain this tool. This article also provides an operational overview of the tool. This overview includes system requirements and command-line parameters. Finally, this article describes the most common problems that you may encounter when you use the tool.

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How to obtain the BitLocker Drive Preparation Tool

Windows Vista Ultimate

If you are using Windows Vista Ultimate, follow these steps to obtain the tool:

1.	Click Start, type Windows Update in the Start Search box, and then press ENTER.
2.	Click Check for updates.
3.	Click View available Extras.
4.	Click to select the BitLocker and EFS enhancements check box, and then click Install.

Windows Vista Enterprise

If you are using Windows Vista Enterprise, use the following services to obtain this tool:

•

Microsoft Customer Support Services For a complete list of Microsoft Customer Support Services telephone numbers, visit the following Microsoft Web site:For more information, visit the following Microsoft Web page: http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

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After the tool finishes preparing the drive, you must restart the computer. Then, you can use the Security item in Control Panel to enable BitLocker.

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How to prepare the hard disk for BitLocker Drive Encryption

To encrypt drives and to verify boot integrity, BitLocker requires at least two partitions. These two partitions make up a split-load configuration. A split-load configuration separates the main operating system partition from the active system partition from which the computer starts.

The BitLocker Drive Preparation Tool automates the following processes to make the computer ready for BitLocker:

•	Creating the second volume that BitLocker requires
•	Migrating the boot files to the new volume
•	Making the volume an active volume

When the tool finishes, you must restart the computer to change the system volume to the newly created volume. After you restart the computer, the drive will be configured correctly for BitLocker. You may also have to initialize the Trusted Platform Module (TPM) before you turn BitLocker on.

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System requirements

To create a new partition or to merge unallocated space with an existing partition, the target system must meet the following requirements:

•	A genuine version of Windows Vista Ultimate or Windows Vista Enterprise must be installed.
•	The active partition must contain boot configuration data and boot files.
•	The target partition must meet the following requirements: • The partition must be on a simple disk that is initialized for basic storage. • The partition must be a primary partition. Extended drives and logical drives are not supported. • The partition must be formatted by using the NTFS file system. • The partition must not be compressed. • The cluster size of the partition must be less than 4 KB or equal to 4 KB. • The partition is not using software spanning, software mirroring, or software RAID. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 314343 (/Feedback.aspx?kbNumber=314343/) Basic storage versus dynamic storage in Windows XP Note This tool works correctly in hardware RAID configurations. • For a split operation, at least 10 percent of the active partition must remain free after the partition size is reduced by 1.5 gigabytes (GB). • For a merge operation, the partition’s total capacity must be at least 1.5 GB. Also, the partition must have at least 800 MB of free disk space.

The following chart shows the target system requirements.

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Operational overview

Target system configurations

The BitLocker Drive Preparation Tool supports Windows Vista Ultimate and Windows Vista Ultimate Enterprise. This tool successfully creates a split-load configuration when the active state, the system state and the boot state are all assigned to the same simple volume.

Default operational procedure

When the BitLocker Drive Preparation Tool starts, it tries to create a split-load configuration by using the following methods, in order of preference:

•	Merge unallocated space with a type 0×7 Windows Recovery (WinRE) partition
•	Create a new partition from unallocated space
•	Split an existing partition Note The tool tries to split the current active partition. If this action fails, the tool splits the largest available partition.
•	Merge unallocated space with the smallest suitable partition

Preferred order of operations

The following chart shows the preferred order of operations that the BitLocker Drive Preparation Tool follows.

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Command-line parameters

The BitLocker Drive Preparation Tool uses a simple set of command-line parameters. These parameters make integration with enterprise deployment tools more flexible. Enterprise deployment tools include Microsoft Systems Management Server (SMS) and Microsoft Business Desktop Deployment (BDD). The parameters also provide customized deployment options. The following table lists the parameters. The parameters are not case-sensitive.

Parameter	Description	Notes
[-?] [/?]	Help – Provides a brief description of the tool’s purpose and parameters
[-driveinfo]	Displays the drive letter, the total size, the maximum free space, and the partition characteristics	Only valid partitions are listed. Characteristics are noted only for WinRE, operating system, and unallocated partitions.
[-target {unallocated ¦ drive: {shrink ¦ merge}}]	Indicates the desired operation for target partition: create a new partition from unallocated disk space, split the target partition to create a new partition, or merge unallocated space with the target partition	Cannot merge unallocated spaced with the operating system partition. Unallocated space is not listed if four primary or extended partitions already exist.
[-newdriveletter] ¦ DriveLetter:]	Indicates the drive letter for the newly created partition	Letters A, B, and C are excluded. If no letter is indicated, the first available drive letter backward from S is applied.
[-size ¦ SizeInMegabytes]	Indicates the size in megabytes for the new partition	The minimum size is 1500 MB. At least 10 percent of the target partition must be free after the new partition is created.
[-quiet]	Suppresses confirmation text to avoid user interaction
[-restart]	Restarts the system immediately after all operations are complete	Restarts immediately, regardless of open files or other users logged in.

Example scenario 1

The target system has a single partition. To prepare the computer for BitLocker, you want to split the operating system partition. You want the following conditions to be true:

•	The size of the new partition is 1500 MB.
•	The new partition uses X for the drive letter.
•	During the operation, confirmation dialog boxes do not appear.
•	The system restarts when the operation is complete.

To use these settings, run the following command at a command prompt:

Example scenario 2

The target system has more than one partition. To prepare the computer for BitLocker, you want to merge unallocated space with an existing partition. You want the following conditions to be true:

•	During the operation, confirmation dialog boxes do not appear.
•	The system restarts when the operation is complete.

To use these settings, run the following command at a command prompt:

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A common problem

You may receive the following error message when you use the BitLocker Drive Preparation Tool:

This error may occur in one of the following scenarios.

Scenario 1: You do not have sufficient free disk space

At least 10 percent of the active partition must remain free after the partition size is reduced by 1.5 gigabytes (GB). To resolve this error, move files to another partition or delete files.

Scenario 2: The partition contains files that cannot be moved

The BitLocker Drive Preparation Tool may resize partitions to prepare a hard disk for BitLocker. Occasionally, some unmovable files may prevent the tool from defragmenting and resizing partitions. These files may include any of the following items:

•	Page files
•	Hibernation files (Hiberfil.sys)
•	The registry
•	NTFS metadata files. These files include the following files and others: • $mftmirr • $secure • $volume

This issue may occur even if the operating system is newly installed.

To work around this error, use one of the following methods:

•	Temporarily disable hibernation option and hard disk paging. Then, use the Windows Preinstallation Environment to delete the Hiberfil.sys file and the Pagefile.sys file. Restart the computer in Windows Vista. Then, run the BitLocker Drive Preparation Tool again.
•	Reinstall Windows Vista.

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You receive an error message when you try to enable the BitLocker Drive Preparation Tool on an IBM portable computer

When you try to enable the BitLocker Drive Preparation Tool on an IBM portable computer that is running Windows Vista, you may receive the following error message:

To resolve this problem, follow these steps.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

1.	Click Start, type regedit in the Start Search box, and then click regedit in the Programs list.
2.	Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Session Manager Memory Management
3.	Verify the data type of the PagingFiles registry entry. If the data type is REG_SZ, follow these steps: a. Note the value data for the PagingFiles registry entry. b. Back up the following registry subkey: HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Session Manager Memory Management c. Right-click PagingFiles, and then click Delete. d. Click Yes when you are prompted. e. On the Edit menu, point to New, and then click Multi-String Value. f. Type PagingFiles, and then press ENTER. g. On the Edit menu, click Modify. h. In the Value data box, type the value data that you noted in step 3a, and then click OK. i. Exit Registry Editor.
4.	Restart the computer.

For more information about security for portable computers that are running Windows Vista, visit the following Lenovo Web site:

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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Playback of multimedia content may require large quantities of processor resources. These kinds of multimedia include high-definition video, DVD video, and some audio formats. The processor may be unable to deliver the required performance for video playback depending on the resolution and frame rate of the video. Audio playback may not be synchronized with the video playback.

Additionally, Windows Vista enables processor power management features that reduce processor performance to help extend computer battery life. By default, Windows Vista reduces processor performance when the active power plan is set to Power Saver, and when the computer is running on battery power.

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Note If you change the power plan to Balanced or to High Performance, you may reduce the battery life of the computer.

To change the active power plan to Balanced or to High Performance, follow these steps:

1.	Click Start, type power in the Start Search box, and then click Power Options in the Programs list. If you are prompted for an administrator password or confirmation, type your password or click Continue.
2.	Under Select a power plan, click Balanced or click High performance. Note The computer manufacturer may have changed the names of the Windows Vista power plans.

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In the default Balanced power plan, Windows Vista uses all potential processor performance states based on workload demand. In the default Power Saver power plan, Windows Vista keeps the processor at the lowest performance state to maximize system battery life.

For more information about power plans in Windows Vista, search for power plans frequently asked questions in Windows Vista Help and Support.

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In this scenario, you find that the slide show length does not match the song length. Therefore, there are sections of silence between the songs.

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Event Type: Error
Event Source: MSExchangeTransport
Event Category: PoisonMessage
Event ID: 10003
Description:
The transport process failed during message processing with the following call stack: System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
at
Microsoft.Exchange.Security.Cryptography.CapiNativeMethods.CertGetCertificateChain(S afeChainEngineHandle engine, IntPtr pCertContext, IntPtr time, SafeCertStoreHandle hAdditionalStore, CertChainParameter& parameters, ChainBuildOptions flags, IntPtr reserved, SafeChainContextHandle& chainContext)
at
Microsoft.Exchange.Security.Cryptography.X509Certificates.ChainEngine.BuildAsAnonymo us(X509Certificate2 certificate, ChainBuildOptions options, ChainBuildParameter parameter)
at
Microsoft.Exchange.Protocols.Smtp.CertificateValidator.ChainValidateInternal(String domain, X509Certificate2 cert, Boolean validateAsAnonymous)
at
Microsoft.Exchange.Protocols.Smtp.CertificateValidator.ChainValidateAsAnonymous(X509 Certificate2 cert)
at
Microsoft.Exchange.Protocols.Smtp.SmtpOutSession.TlsNegotiationComplete()
at
Microsoft.Exchange.Protocols.Smtp.SmtpOutSession.TlsNegotiationComplete(IAsyncResult asyncResult)
at
Microsoft.Exchange.Net.LazyAsyncResult.Complete(IntPtr userToken)
at
Microsoft.Exchange.Net.NetworkConnection.InvokeSendCallback(LazyAsyncResultWithTimeo ut asyncResult, Object result)
at
Microsoft.Exchange.Net.NetworkConnection.SendTlsNegotiationCompleted(IAsyncResult asyncResult)
at System.Net.LazyAsyncResult.Complete(IntPtr userToken)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Net.ContextAwareResult.Complete(IntPtr userToken)
at System.Net.LazyAsyncResult.ProtectedInvokeCallback(Object result, IntPtr userToken)
at System.Net.Sockets.BaseOverlappedAsyncResult.CompletionPortCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* nativeOverlapped)
at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP)

Event Type: Error
Event Source: MSExchange Common
Event Category: General
Event ID: 4999
Description:
Watson report about to be sent to dw20.exe for process id: <xxxx>, with parameters: E12, c-RTL-AMD64, 08.01.0240.006, edgetransport, M.E.Net, M.E.S.C.CapiNativeMethods.CertGetCertificateChain, System.AccessViolationException, 4d3a, 08.01.0240.005. ErrorReportingEnabled: True

Event Type: Error
Event Source: Microsoft Exchange Server
Event Category: None
Event ID: 5000
Description:
EventType e12, P1 c-rtl-amd64, P2 08.01.0240.006, P3 edgetransport, P4 m.e.net, P5 m.e.s.c.capinativemethods.certgetcertificatechain, P6 system.accessviolationexception, P7 4d3a, P8 08.01.0240.005, P9 NIL, P10 NIL.

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For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

For more information about the naming schema for Exchange Server software updates, click the following article number to view the article in the Microsoft Knowledge Base:

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

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Prerequisites

To apply this hotfix, the computer must run one of the following:

• Windows Vista SP1
• Windows Server 2008

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Restart requirement

You have to restart the computer after you apply this hotfix.

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Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

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Registry information

To use this hotfix, you do not have to make any changes to the registry.

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File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and Windows Vista

For all supported x64-based versions of Windows Server 2008 and Windows Vista

For all supported Itanium-based versions of Windows Server 2008 and Windows Vista

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Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista

Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista

Additional files for all supported Itanium-based versions of Windows Server 2008

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When you open the Failover Cluster Management window on this computer to perform the Validate a Configuration task, the validation process fails. Additionally, you receive the following error message:

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix on Windows Vista-based computers, you must have Windows Vista SP1 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

You must have Windows Server 2008 or Windows Vista Service Pack 1 installed to apply this hotfix. Apply hotfix 960334 on all computers that have the Failover Cluster Management window installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

The .manifest files and the .mum files that are installed in each environment are listed separately in the Additional file information for Windows Server 2008 and for Windows Vista section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.

For all supported 32-bit versions of Windows Server 2008 and of Windows Vista

For all supported 64-bit versions of Windows Server 2008 and of Windows Vista

For all supported IA-64-based versions of Windows Server 2008

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Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported 32-bit versions of Windows Server 2008 and of Windows Vista

Additional files for all supported 64-bit versions of Windows Server 2008 and of Windows Vista

Additional files for all supported IA-64-based versions of Windows Server 2008

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have the Microsoft .NET Framework 2.0 installed to apply this hotfix.

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Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

The .NET Framework 2.0, x86-based versions

The .NET Framework 2.0, Itanium architecture versions

The .NET Framework 2.0, x64-based versions

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However, the operation fails because the Internet Printer Protocol (IPP) does not support this functionality.

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Steps to reproduce the problem

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Playback of multimedia content may require large quantities of processor resources. These kinds of multimedia include high-definition video, DVD video, and some audio formats. The processor may be unable to deliver the required performance for video playback depending on the resolution and frame rate of the video. Audio playback may not be synchronized with the video playback.

Additionally, Windows Vista enables processor power management features that reduce processor performance to help extend computer battery life. By default, Windows Vista reduces processor performance when the active power plan is set to Power Saver, and when the computer is running on battery power.

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Note If you change the power plan to Balanced or to High Performance, you may reduce the battery life of the computer.

To change the active power plan to Balanced or to High Performance, follow these steps:

1.	Click Start, type power in the Start Search box, and then click Power Options in the Programs list. If you are prompted for an administrator password or confirmation, type your password or click Continue.
2.	Under Select a power plan, click Balanced or click High performance. Note The computer manufacturer may have changed the names of the Windows Vista power plans.

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In the default Balanced power plan, Windows Vista uses all potential processor performance states based on workload demand. In the default Power Saver power plan, Windows Vista keeps the processor at the lowest performance state to maximize system battery life.

For more information about power plans in Windows Vista, search for power plans frequently asked questions in Windows Vista Help and Support.

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In this scenario, the computer’s optical disk drive is intermittently not displayed in My Computer or in Device Manager.

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Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Vista service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions

Windows Vista with Service Pack 1, x86-based versions

Windows Vista with Service Pack 1, IA-64-based versions

Windows Vista, x64-based versions

Windows Vista with Service Pack 1, x64-based versions

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The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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This problem occurs if the eSATA device uses the Microsoft Advanced Host Controller Interface (AHCI) driver that is provided by the system. This problem may not occur if you use the driver for the eSATA device that is provided by the vendor of the eSATA device.

Note Safe removal makes sure that all read and write operations are committed before you unplug the eSATA device.

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Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista SP1 installed.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Registry setting information

OEMs can apply the following registry setting to work with their BIOS systems:

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

• The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
  Collapse this tableExpand this table

  Version	Product	Milestone	Service branch
  6.0.6000.16xxx	Windows Vista	RTM	GDR
  6.0.6000.20xxx	Windows Vista	RTM	LDR
  6.0.6001.18xxx	Windows Vista SP1 and Windows Server 2008 SP1	SP1	GDR
  6.0.6001.22xxx	Windows Vista SP1 and Windows Server 2008 SP1	SP1	LDR

• Service Pack 1 is integrated into Windows Server 2008.
• The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

For all supported Itanium-based versions of Windows Server 2008

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Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista

Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista

Additional files for all supported Itanium-based versions of Windows Server 2008

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However, when the Bubbles screen saver runs, the desktop background is not displayed as expected. Instead, the desktop background appears as a blank, black screen. For example, you experience this symptom when you set the Colors setting to Medium (16 bit). You do not experience these symptoms if you use a 32-bit color setting.

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For example, the following DiskConfiguration section of the Unattend.xml file creates partitions on a disk, and then assigns drive letter C to the first partition:

<DiskConfiguration>  <Disk>    <DiskID>0</DiskID>    <CreatePartitions>      <!—Create Partition 1-->      <CreatePartition>        <Order>1</Order>        <Type>Primary</Type>        <Size>100</Size>      </CreatePartition>           <!—Create Partition 2-->      <CreatePartition>        <Order>2</Order>        <Type>Primary</Type>        <Extend>true</Extend>      </CreatePartition>    </CreatePartitions>    <ModifyPartitions>      <!—Assign Drive Letter C to Partition 1-->      <ModifyPartition>        <Order>1</Order>        <PartitionID>1</PartitionID>        <Letter>C</Letter>      </ModifyPartition>    <ModifyPartitions></Disk>   </DiskConfiguration>

Then, in the following ImageInstall section of the Unattended.xml file, you specify that Windows Vista is installed on Partition 2:

<ImageInstall>    <OSImage>      <InstallTo>        <DiskID>0</DiskID>        <PartitionID>2</PartitionID>      </InstallTo>    </OSImage>  </ImageInstall>

You expect the following results:

•	Partition 1 is assigned drive letter C.
•	Partition 2 is either assigned drive letter D or the next available drive letter.

The actual results are as follows:

•	Partition 1 is either assigned drive letter D or the next available drive letter.
•	Partition 2 is assigned drive letter C.

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<ModifyPartition>        <Order>2</Order>        <PartitionID>2</PartitionID>        <Letter>D</Letter>      </ModifyPartition>

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In this scenario, when you try to start Internet Explorer 7 on an alternative desktop, the Internet Explorer 7 browser window does not open. Instead, the Internet Explorer 7 browser window opens on the default desktop.

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Because there is one broker process per user, protected mode allows browser windows to open only on the default desktop.

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This article discusses the Firewall application requirements necessary for Toredo to coexist with those firewalls on a Windows operating system-based computer.

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In order for client firewalls to coexist with Teredo, the firewalls must follow the guidelines listed below.

 

 

1. The client firewall must allow resolution of teredo.IPv6.microsoft.com.

2. The client firewall must exempt UDP IPv4 traffic to/ from remote UDP port 3544.

        a. Port 3544 allows the client to communicate to the Teredo Server.

3. Client firewalls must support the following ICMPv6 error messages & discovery functions:

        a. ICMPv6 Neighbor Solicitation / Neighbor Advertisement

                1. The codes for these are 135 and 136

        b. ICMPv6 Echo Request/ Reply

                1. The codes for these are 128 and 129

        c. Packet Too Big

                1. The code for this is 2

        d. Parameter Problem

                1. The code for this  is 4

        e. Time Exceeded

                1. The codes for this is 3

        f. Destination Unreachable

                1. The code for this is 1

 

Note:  If the above ICMPv6 messages cannot be specifically allowed, then the exemption of all ICMPv6 messages should be enabled on the firewall

 

4. The client firewall should allow the system to send and receive UDP/IPv4 packets to UDP port 1900 

        a. Port 1900 allows UPnP discovery traffic to flow, and while is not necessary, will improve connectivity rates.

 

To troubleshoot if you are having a Teredo problem, please run the command from a command prompt:

netsh int teredo show state

 

Review the “State field in the Teredo parameters using the command above and do the following:

·         If the Teredo State is offline then follow steps 1, 2 and 3 above

·         If the Teredo State is dormant or qualified, then do step 3 only

 

Note: Perform step 4 to achieve best performance.

 

For more information on Teredo please refer to the following article below

http://www.microsoft.com/technet/network/ipv6/teredo.mspx (http://www.microsoft.com/technet/network/ipv6/teredo.mspx)

 

Note: Windows XP SP1 must have the Advanced Networking Pack for Windows XP (http://www.microsoft.com/downloads/details.aspx?familyid=E88CC382-8CE6-4739-97C0-1A52A6F005E4&displaylang=en) installed

 

 

 

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TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.

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• The Network Load Balancing (NLB) feature is enabled on a Windows Server 2008-based computer.
• NLB is configured to run in multicast mode.
• There is a router between the NLB cluster nodes and the client devices.
• The NLB cluster nodes have not recently communicated with any device on the client’s subnet.

In this scenario, clients may experience intermittent connectivity failures when they try to communicate with a server that is part of this NLB cluster. Attempts to connect to the node-specific IP are successful. Outbound connection attempts from any NLB server nodes that use a node-specific IP are also successful.

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, the Network Load Balancing feature must be installed on the Windows Server 2008-based computer.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

The .manifest files and the .mum files that are installed in each environment are listed separately in the Additional file information for Windows Server 2008 and for Windows Vista section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.

For all supported x86-based versions of Windows Server 2008

For all supported x64-based versions of Windows Server 2008

For all supported IA-64-based versions of Windows Server 2008

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Additionally, a network sniff might be required to confirm the presence of the problem that is described in the Cause section. If the sender MAC address starts with 03-BF, this means that NLB is using the following multicast MAC address:

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Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

Additional files for all supported IA-64-based versions of Windows Server 2008

Additional files for all supported x64-based versions of Windows Server 2008

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

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Windows Movie Maker does not start.

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To do this, follow these steps:

1.	Click Start, and then click All Programs.
2.	Click Accessories, and then click Command Prompt.
3.	At the command prompt, type CD program files movie maker, and then press ENTER.
4.	Type moviemk.exe /safemode, and then press ENTER.
5.	When Movie Maker starts, click Tools, and then click Options.
6.	Click the Compatibility tab.
7.	In the Filters section, click to clear the check boxes of any third-party video filters that are not required.

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1.	Click Start , type command in the Start Search box, right-click Command Prompt in the Programs list, and then click Run as administrator. If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
2.	At the command prompt, type chkdsk C: /f /r. Note If you are prompted to run checkdisk the next time that the computer starts, type Y, and then restart the computer.
3.	After Windows Vista restarts, run the BitLocker Drive Encryption program again.

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To help resolve this issue, ask the gadget developer to supply the language for the gadget.

Note You may be able to resolve this issue by installing a language pack that includes a language that matches the language in the gadget. For more information about how to install more languages, see Windows Help and Support.

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In Windows Vista, the NV cache commands can be sent only to HDC-class devices. However, many RAID products are Small Computer Standard Interface (SCSI)-class devices. Therefore, the NV cache commands cannot be sent to these devices.

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Update information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, the computer must run one of the following:

•	Windows Vista
•	Windows Vista Service Pack 1
•	Windows Server 2008

Restart requirement

You must restart the computer after you apply this update.

Hotfix replacement information

This update does not replace any other previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions

Windows Vista SP1 and Windows Server 2008, x86-based versions

Windows Vista, x64-based versions

Windows Vista SP1 and Windows Server 2008, x64-based versions

Windows Server 2008, Itanium-based versions

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For more information about Intel Turbo Memory, visit the following Intel Web site:

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

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Issues that the hotfix package fixes

List of issues that are fixed

This hotfix fixes the following issues:

•	954540 (/Feedback.aspx?kbNumber=954540/) The changes in the TOC and PageRef fields do not appear when you compare Word 2007 documents
•	954541 (/Feedback.aspx?kbNumber=954541/) The Ref field is updated incorrectly when you print a Word 2007 document

This hotfix fixes the following issues that are not previously documented in a Microsoft Knowledge Base article:

•	When you compare and merge documents that are written in Chinese characters or in Japanese characters in Word 2007, the text that is marked as deleted and inserted is much larger than the text that is actually changed. For example, if you delete only one character or one word, a large chunk of text around this character or word is marked as deleted. Additionally, the chunk of text is marked as reinserted, except for the character or for the word that is actually deleted. Note The issue occurs for both character-level comparison and word-level comparison. However, this issue does not occur if you delete the word or the character at the end of the sentence.
•	Consider the following scenario. You create and then save a new document from a template on a trusted network share. This template contains Microsoft Visual Basic for Application (VBA) code. Then, you open the document again. In this scenario, you cannot save the document again. Additionally, you receive the following error message: The save failed due to out of memory or disk space.
•	Consider the following scenario. You create and then save a document that contains a table. You delete one row, and you modify the content in the following row. Then, you save the document as a different name. In this scenario, if you compare the revised document to the original document, the result is incorrect.
•	Consider the following scenario. You create a Microsoft Office Word 2003 document, and you apply a new style such as Style1 to some paragraphs that have outline numbering enabled. Then, you change the number format of Style1. To change this number format, you add text before the number in that document. In this scenario, when you use the Compare Documents functionality to compare the revised document to the original document, the comparison document shows the formatting as the formatting in the original document. However, the comparison document should show the formatting as the formatting in the revised document.
•	You create a document that is based on a template that has customized Ribbons. When you open the document, Word 2007 may not display the Ribbon customizations. This issue can occur if the following conditions are true: • The template uses the editing restriction, Filling in forms. Note This issue does not occur if the template is unprotected or if the template uses one of the following editing restrictions: • Comments • No changes (Read only) • Tracked changes • The document is saved in one of the following file formats: • Word 2003 XML Document (*.xml) • Word XML Document (*.xml) • Word Document (*.docx) • Word Macro-Enabled Document (*.docm) Note This issue does not occur if the document is saved in a rich text format (RTF) or in a binary document file format. However, the template is still correctly loaded as a base template.
•	When you add one or more letters at the beginning or at the end of a word, a word-level comparison only marks the inserted letters as an insertion, as if the inserted characters are a separate word. The expected behavior is that the original word should be marked as deleted, and the new word should be marked as an insertion.
•	If you click to clear the White space check box in the Compare Documents dialog box, the closing paragraph mark of an insertion is ignored. The expected behavior is that the closing paragraph mark should be displayed as part of the insertion, and the closing paragraph mark should not be ignored.
•	When you insert or delete a text box in the revised document, and then you compare this document to the original document, there is a revision bar next to the border of the text box. However, there is no revision markup in the text box.
•	If two plain text content controls are grouped, you may experience the following issues when you run the Spelling and Grammar check: • The last word in the first content control is selected together with part of the first word of the second content control. This behavior occurs when the following conditions are true: • There is no space after the last word in the first content control. • The last word of the first content control is proofed in the Spelling and Grammar dialog box. This issue occurs whether the last word of the first content control is spelled correctly. • After the last word of the first content control is proofed, the Spelling and Grammar check is complete. However, misspelled words are not checked in the second content control.

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart information

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix package does not replace any other hotfix packages.

Registry information

You do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that are listed in this article.

The Global version of this hotfix uses a Microsoft Windows Installer package to install the hotfix. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download information

File name	File version	File size	Date	Time	Platform
Office-kb954576-fullfile-x86-glb.exe	12.0.6320.5000	15,929,040	19-Jun-2008	14:28	x86

Microsoft Windows Installer .msp file information

File name	File version	File size	Date	Time	Platform
Word.msp	Not Applicable	13,252,608	19-Jun-2008	18:33	Not Applicable
Wordconv.msp	Not Applicable	6,301,696	19-Jun-2008	18:33	Not Applicable

Word.msp file information

File name	File version	File size	Date	Time	Platform
Msword.olb	12.0.6300.5000	768,024	06-Dec-2007	17:05	Not Applicable
Winword.exe	12.0.6320.5000	349,720	19-Jun-2008	15:00	x86
Wwlib.dll	12.0.6320.5000	17,491,480	19-Jun-2008	15:00	x86

Wordconv.msp file information

File name	File version	File size	Date	Time	Platform
Wordcnv.dll	12.0.6320.5000	4,281,368	19-Jun-2008	22:42	x86
Wordconv.exe	12.0.6300.5000	24,584	13-Dec-2007	01:08	x86