Open Software Solutions

Error message when you try to install Windows Vista by using a computer's DVD drive: Windows cannot install required filesView products that this article applies to.Article ID:930984Last Review:March 17, 2007Revision:1.1SYMPTOMSWhen you try to install Windows Vista by using a computer's DVD drive, you may receive one of the following error messages: Windows cannot install required files. Make sure all files required for installation are available, and restart the installation. Error code: 0x800706F8Windows cannot install required files. Make ... Read more..

An error message occurs when you run Sysprep /generalize in Windows Vista: A fatal error occurred while trying to Sysprep the machineView products that this article applies to.Article ID:929828Last Review:August 13, 2007Revision:2.0SYMPTOMSWhen you try to run the System Preparation Tool (Sysprep) in Windows Vista, and you use the /generalize option, you may receive the following error message:A fatal error occurred while trying to Sysprep the machine.The Setupper.log file may contain lines that resemble the following:Error ... Read more..

Windows activation in Windows Server 2008 or in Windows Vista fails when you configure a non-Microsoft firewall to use HTTPS authentication to enable access to the InternetView products that this article applies to.Article ID:951011Last Review:April 18, 2008Revision:1.0SYMPTOMSWindows activation in Windows Server 2008 or in Windows Vista fails when you configure a non-Microsoft firewall to use HTTPS authentication to enable access to the Internet.Back to the topWORKAROUNDTo work around the issue, add the IP address or the DNS ... Read more..

When you browse a Web page by using Internet Explorer 7 on a terminal server, the colors that are displayed in the MDI child forms of the Web page may be incorrectView products that this article applies to.Article ID:950054Last Review:May 16, 2008Revision:1.0On This PageSYMPTOMSConsider the following scenario:• You configure a Remote Desktop Connection to use the 256 colors display mode.•You use the Remote Desktop Connection to connect to a Windows-based terminal server that has Windows Internet ... Read more..

FIX: An ActiveX control will not receive keyboard navigation events when you use a System.Windows.Forms.WebBrowser control to host Web pagesView products that this article applies to.Article ID:946102Last Review:May 12, 2008Revision:1.0On This PageSYMPTOMSConsider the following scenario. In a .NET Framework 2.0-based application, you use a System.Windows.Forms.WebBrowser control to host Web pages. An ActiveX control is on the Web page. In this scenario, the ActiveX control will not receive keyboard navigation events. For example, if there is a ListBox control ... Read more..

The Disable button on the Driver tab of the parent USB host controller is not available in Device Manager after you connect a USB keyboard to a Windows Vista-based computerView products that this article applies to.Article ID:937650Last Review:May 29, 2007Revision:1.0SYMPTOMSYou connect a USB keyboard to a Windows Vista-based computer. Then, you view the devices on the computer in Device Manager. When you view the Driver tab of the parent USB host controller, you notice that you do not ... Read more..

How to create a user-mode process dump file in Windows VistaView products that this article applies to.Article ID:931673Last Review:March 19, 2007Revision:1.3On This PageINTRODUCTIONThis article describes how to create a user-mode process dump file (.dmp file) in Windows Vista. The Windows Error Report feature in Windows Vista generates mini-dump files and heap dump files. The Windows Error Report feature does not generate user-mode process dump files.Back to the topMORE INFORMATIONHow to create a user-mode process dump file in ... Read more..

Error message when you try to upgrade a computer to Windows Vista: The installed operating system does not support an upgrade to Windows VistaView products that this article applies to.Article ID:932007Last Review:March 15, 2007Revision:1.1SYMPTOMSWhen you try to upgrade a computer to Windows Vista, you cannot select the Upgrade option. Also, you receive the following error message in the Install Windows dialog box:Upgrade has been disabled- The installed operating system does not support an upgrade to Windows VistaBack ... Read more..

On a Windows Vista-based computer, a shared folder disappears in Windows Explorer after you rename the folderView products that this article applies to.Article ID:949904Last Review:April 17, 2008Revision:1.0On This PageSYMPTOMSConsider the following scenario. You are running a Windows Vista-based computer. On this computer, you use Windows Explorer to rename a folder on a network share or in a redirected folder. In this scenario, the renamed folder disappears in Windows Explorer.Additionally, the renamed folder reappears after you perform ... Read more..

When you use a third-party tool to open a picture that was previously edited in Windows Photo Gallery, some metadata fields are duplicated, dropped, or corruptedView products that this article applies to.Article ID:946666Last Review:May 19, 2008Revision:1.0On This PageSYMPTOMSIn Windows Photo Gallery, you add some metadata to a picture file. When you open this picture in a third-party tool, some metadata fields for the picture file may be duplicated, dropped, or corrupted.This issue occurs in Windows XP, in Windows Vista, ... Read more..

Article ID: 962922 - Last Review: March 11, 2009 - Revision: 1.0The Restrict Internet communication entry of the Internet Communication Management node is not consistently correct in Windows Server 2008View products that this article applies to.Expand all | Collapse allSYMPTOMSIn the Group Policy Management Console (GPMC) Group Policy reporting page on a Windows Server 2008-based computer, the Restrict Internet communication entry of the Internet Communication Management node is not consistently correct. Back to the topRESOLUTIONTo resolve this ... Read more..

Components of the user interface in Windows Vista report slightly different values for the total physical memory that is available on the computerView products that this article applies to.Article ID:935268Last Review:February 14, 2008Revision:3.0INTRODUCTIONThe total physical memory on a computer is displayed in several components of the user interface (UI) in Windows Vista. Each component reports a slightly different value. This article discusses why different components report slightly different values. Additionally, this article identifies the component that shows the ... Read more..

MS07-017: Vulnerability in GDI could allow remote code executionView products that this article applies to.Article ID:925902Last Review:December 3, 2007Revision:6.5On This PageMicrosoft has released security bulletin MS07-017. The security bulletin contains all the relevant information about the security update. This information includes file manifest information and deployment options. To view the complete security bulletin, visit one of the following Microsoft Web sites:•Home users:http://www.microsoft.com/athome/security/update/bulletins/200704oob.mspx (http://www.microsoft.com/athome/security/update/bulletins/200704oob.mspx)•IT professionals:http://www.microsoft.com/technet/security/bulletin/ms07-017.mspx (http://www.microsoft.com/technet/security/bulletin/ms07-017.mspx)Back to the topKnown issues•Microsoft is aware of an issue that affects a limited number of ... Read more..

Description of the SharePoint Server 2007 post-Service Pack 1 hotfix package: February 27, 2008View products that this article applies to.Article ID:949402Last Review:March 18, 2008Revision:1.0On This PageSUMMARYThis article describes the Microsoft Windows Office SharePoint Server 2007 issues that are fixed in the Windows Office SharePoint Server 2007 post-Service Pack 1 hotfix package that is dated February 27, 2008. •The issues that the hotfix package fixes•The prerequisites for installing the hotfix package•Whether you must restart your computer after ... Read more..

Description of the Word 2007 hotfix package: June 10, 2008View products that this article applies to.Article ID:953924Last Review:July 8, 2008Revision:1.0On This PageSUMMARYThis article describes the Microsoft Office Word 2007 issues that are fixed in the hotfix package that is dated June 10, 2008.This article describes the following items about the hotfix:•The issues that the hotfix fixes.•The prerequisites for installing the hotfix.•Whether you must restart the computer after you install the hotfix.•Whether the hotfix is replaced by any other hotfix.•Whether you ... Read more..

Error message when you perform a scan by using a WSD-based scanner driver in Windows Vista: A problem prevented Windows from saving the settingsView products that this article applies to.Article ID:931675Last Review:August 29, 2007Revision:2.0On This PageSYMPTOMS When you perform a scan by using a Web Services for Devices (WSD)-based scanner driver, you may receive an error message that resembles the following:A problem prevented Windows from saving the settings that you last used to scan a document or picture (last used ... Read more..

Error message when you try to install Windows Vista on a particular hard disk partition: Error: uncaught exceptionView products that this article applies to.Article ID:928230Last Review:March 15, 2007Revision:1.2SYMPTOMSWhen you try to install Windows Vista, the hard disk partition on which you want to install Windows Vista appears on the Where do you want to install Windows? disk configuration page as expected. However, when you click this hard disk partition, and then you click Next, you receive an error message that ... Read more..

The upgrade option is unavailable when you start the computer by using the Windows Vista DVDView products that this article applies to.Article ID:928432Last Review:March 15, 2007Revision:1.3SYMPTOMSWhen you start the computer by using the Windows Vista DVD, the upgrade option is unavailable.WORKAROUNDTo work around this problem, make sure that the Windows Vista DVD is not inserted when you start the computer. Then, insert the Windows Vista DVD to upgrade to Windows Vista. To do this, follow these steps:1.Make sure that the ... Read more..

When you establish a Terminal Services session that requires smart card authentication to log on to a Windows Server 2008-based terminal server, the Terminal Services session stops respondingView products that this article applies to.Article ID:952234Last Review:July 4, 2008Revision:1.0On This PageSYMPTOMSConsider the following scenario: •You establish a Terminal Services session to a Windows Server 2008-based terminal server.•The Terminal Services session requires smart card authentication for the client to log on to the terminal server.In this scenario, the Terminal Services ... Read more..

The dialog box for the Toggle Keys or Filter Keys prompt does not have the focus in Windows VistaView products that this article applies to.Article ID:949542Last Review:March 26, 2008Revision:1.0On This PageSYMPTOMSYou perform one of the following actions in Windows Vista:•You hold down the NUM LOCK key for more than 5 seconds to turn on Toggle Keys.•You hold down right-side SHIFT key for more than 5 seconds to turn on Filter Keys.In either scenario, a dialog box appears, and you are ... Read more..