Open Software Solutions

When you insert a CD or a DVD, Windows Vista may not recognize the discView products that this article applies to.Article ID:939052Last Review:June 22, 2007Revision:1.0SYMPTOMS When you insert a CD or a DVD, Windows Vista may not recognize the disc. If you double-click the disc drive in Windows Explorer after you insert the disc, you receive the following error message:Insert diskPlease insert a disk into Drive (DriveLetter:).This problem occurs if the following conditions are true:•An audio device is ... Read more..

The IF_TYPE_PPP interface type is incorrectly returned by the remote access service when the remote access service establishes a VPN tunnel interface in Windows VistaView products that this article applies to.Article ID:928906Last Review:March 15, 2007Revision:1.2SYMPTOMSWhen you create an application to establish a virtual private network (VPN) tunnel in Windows Vista, the value that is returned by an API function is not what you expect. The remote access service incorrectly registers the VPN tunnel as an IF_TYPE_PPP Network Driver Interface Specification ... Read more..

Article ID: 955625 - Last Review: November 17, 2008 - Revision: 1.0Mandatory user profiles do not work as expected on Windows Vista-based and Windows Server 2008-based client computers when the %LogonServer% environment variable is set in the profile pathHotfix Download AvailableView and request hotfix downloadsView products that this article applies to.On This PageExpand all | Collapse allSYMPTOMSIn a domain environment, you configure the domain users to use mandatory user profiles. You set the profile path by using the ... Read more..

How to clear the multiple monitor configuration of a computer that is running Windows VistaView products that this article applies to.Article ID:934552Last Review:October 31, 2007Revision:1.1Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to ... Read more..

You receive an error message when you try to install or to run Windows Vista: The Software Licensing Service reported that the license is invalidView products that this article applies to.Article ID:929818Last Review:November 6, 2007Revision:1.2SYMPTOMSWhen you try to install or to run Windows Vista, you may receive an error message that resembles the following:Error 0xC004F02A - The Software Licensing Service reported that the license is invalid.Back to the topCAUSEThis problem occurs because the computer BIOS is incompatible with Windows Vista, ... Read more..

A hard disk or a removable media appears as a RAW volume after you try to complete a full format in Windows VistaView products that this article applies to.Article ID:929662Last Review:October 31, 2007Revision:2.3SYMPTOMSAfter you try to complete a full format of a hard disk or a removable media in Windows Vista, the full format is not completed. When you try to access the hard disk or the removable media, neither can be accessed. The hard disk or the removable media ... Read more..

The backup may fail when you use a third-party backup product to perform a backup on a Windows Server 2008-based NPS computerView products that this article applies to.Article ID:949470Last Review:March 28, 2008Revision:1.0SYMPTOMSWhen you use a third-party backup product to perform a backup on a Windows Server 2008-based Network Policy Server (NPS) computer, the backup may fail.This problem may occur when you do not configure the NPS role.CAUSEThis problem occurs because the backup software follows the Volume Shadow Copy Service (VSS) ... Read more..

The Search feature of the Handwriting recognition personalization tool is unavailable, and the accuracy of the tool decreasesView products that this article applies to.Article ID:953501Last Review:June 3, 2008Revision:1.0SYMPTOMSThe Search feature of the Handwriting recognition personalization tool is unavailable, and the accuracy of the tool decreases.Back to the topCAUSEThis issue occurs when either of the following conditions is true: •Windows Vista is activated after the 30-day activation periodThis issue can occur when you activate Windows Vista at startup after the 30-day ... Read more..

You cannot rename files by using different case when the files are made available offline in Windows VistaView products that this article applies to.Article ID:953945Last Review:June 3, 2008Revision:1.0Source: Microsoft SupportBack to the topRAPID PUBLISHINGRAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.Back to the topActionWhen files are made available offline in Windows Vista, you cannot ... Read more..

Error message in Adobe Photoshop after you modify a file's metadata in Windows Vista: The embedded ICC profile cannot be used because the ICC profile description is invalidView products that this article applies to.Article ID:935893Last Review:July 5, 2007Revision:1.0SYMPTOMSConsider the following scenario:•A digital camera uses the Adobe RGB color space to capture a photograph as a .jpg image file.•You transfer the .jpg file to a computer that is running Windows Vista.•In Windows Explorer, you modify the file's metadata. For example, ... Read more..

The Windows Vista upgrade option is unavailable when you start the computer by using the Windows Vista DVDView products that this article applies to.Article ID:933174Last Review:April 12, 2007Revision:1.2This article is intended for a beginning to intermediate computer user.You may find it easier to follow the steps if you print this article first.Symptoms of the problemWhen you start the computer by using the Windows Vista DVD, the Windows Vista upgrade option is unavailable.Steps to work around the problemTo work around ... Read more..

Article ID: 959458 - Last Review: January 8, 2009 - Revision: 2.0The Sound dialog box displays duplicate items or no items for an HDMI device in Windows Vista or in Windows Server 2008Hotfix Download AvailableView and request hotfix downloadsView products that this article applies to.On This PageExpand all | Collapse allSYMPTOMSOn a computer that runs Windows Vista or Windows Server 2008, you have a High-Definition Multimedia Interface (HDMI) device that is connected. However, the Sound dialog box in Control Panel ... Read more..

The VMBus device does not load on a virtual machine that is running on a Windows Server 2008-based computer that has Hyper-V installedView products that this article applies to.Article ID:954282Last Review:June 26, 2008Revision:1.0SYMPTOMSConsider the following scenario.•You have a Windows Server 2008-based computer that has Hyper-V installed.•You create a virtual machine on the Windows Server 2008-based computer.•You create the virtual machine from a virtual hard disk image (.vhd file) that was created by using Microsoft Virtual Server 2005 or Microsoft ... Read more..

A WHQL test does not finish successfully on a Windows Vista-based computer that has multiple display adapters in an LDA configurationView products that this article applies to.Article ID:948473Last Review:March 18, 2008Revision:1.0On This PageSYMPTOMSConsider the following scenario: •You are running a Windows Vista-based computer that has multiple display adapters in a Linked Display Adapter (LDA) configuration.•You use the Driver Test Manager tool on the computer to run a Windows Hardware Quality Lab (WHQL) test that includes a Logo stress subtest.In this scenario, ... Read more..

The TimeZone entry in an unattended installation file is not supported in Windows Vista and in Windows Server 2008View products that this article applies to.Article ID:935369Last Review:April 25, 2007Revision:1.2INTRODUCTIONThe TimeZone entry in an unattended installation file is used to specify the time zone settings for a computer during an unattended installation. This entry is available in Microsoft Windows 2000, in Microsoft Windows XP, and in Windows Server 2003. However, the TimeZone entry is not supported in Windows Vista or in ... Read more..

How to enable tracing for a wireless LAN when you start a Windows Vista-based computerView products that this article applies to.Article ID:929854Last Review:October 26, 2007Revision:1.4INTRODUCTIONThis article discusses how to enable tracing for a wireless local area network (WLAN) when you start a computer that is running Windows Vista. To enable tracing at the time when a computer starts, you must enable persistent tracing from the command line.Back to the topMORE INFORMATIONYou can enable tracing for a WLAN by ... Read more..

You cannot connect to a wireless network on a Windows Vista-based computerView products that this article applies to.Article ID:935222Last Review:August 29, 2007Revision:2.0On This PageSYMPTOMSOn a Windows Vista-based computer, consider the following scenario:•You use Wi-Fi Protected Access (WPA) together with Advanced Encryption Standard (AES) encryption to access wireless networks.• A computer certificate is configured correctly on the computer.•The computer has the correct permissions to access wireless networks.In this scenario, you can see that a wireless network is available in the Connect to ... Read more..

You cannot start the computer by using a CDFS-based image file to install Windows VistaView products that this article applies to.Article ID:931708Last Review:January 31, 2007Revision:1.1SYMPTOMSYou create a Compact Disk File System (CDFS)-based Windows Preinstallation Environment (Windows PE) image to start the installation of Windows Vista. However, when you try to start the computer by using this image, the computer does not start. Therefore, you cannot use this image to install Windows Vista. You experience this problem if you use a ... Read more..

After you use Windows Vista to change the name of a computer, other computers can continue to access the computer by using the previous name of the computerView products that this article applies to.Article ID:926191Last Review:March 15, 2007Revision:2.3SYMPTOMSAfter you use Windows Vista to change the name of a computer, other computers can continue to access the computer by using the previous name of the computer.When this issue occurs, the following conditions are true:•If you clear the Domain Name ... Read more..

A connected USB storage device does not appear when you click the Safely Remove Hardware icon in the notification area in Windows Vista View products that this article applies to.Article ID:927826Last Review:March 15, 2007Revision:1.3SYMPTOMSAfter you connect a USB storage device such as a flash drive to a computer that is running Windows Vista, the device does not appear when you click the Safely Remove Hardware icon in the notification area. Therefore, you cannot prepare Windows Vista for the removal of ... Read more..