Open Software Solutions

When you capture a screen shot on a computer that is running Windows Vista or Windows Server 2008, the screen freezes, and you have to restart the computer View products that this article applies to.Article ID:954436Last Review:June 30, 2008Revision:1.0On This PageSYMPTOMSConsider the following scenario:•You configure a computer to use the Windows Aero color scheme feature.•You capture a screen shot by pressing PRINT SCREEN on the keyboard.•You move or resize the target window while you capture the screen shot.In this scenario, ... Read more..

Consider the following scenario. You map a drive to a Windows XP-based computer from a Windows Vista-based computer. When you try to access the mapped drive from the Windows XP-based computer, you receive the following error message: System error 5 has occurred. Access is denied. This problem occurs if the following conditions are true: • Both computers are members of a workgroup. • You do not give the Full Control shared permission to ... Read more..

An error occurs when you use Windows PE 2.0 together with an unattended XML file to install Windows Vista from a network share View products that this article applies to.Article ID:929835Last Review:March 17, 2007Revision:1.1SYMPTOMSYou try to use Microsoft Windows Preinstallation Environment (Windows PE) 2.0 together with an unattended XML file to install Windows Vista from a network share. However, Setup does not finish. Additionally, you receive the following error message: Windows cannot access the installation sources. Verify that ... Read more..

The writing pad and the character pad may become unavailable on the Tablet PC Input Panel after you change the input language multiple times in Windows VistaView products that this article applies to.Article ID:927837Last Review:March 15, 2007Revision:1.4SYMPTOMSWhen you change the input language in Windows Vista, the writing pad and the character pad may become unavailable on the Tablet PC Input Panel. Additionally, the writing pad button and the character button pad are unavailable. This problem may occur ... Read more..

The Tablet PC Input Panel tool is unavailable on a secure desktop in Windows VistaView products that this article applies to.Article ID:927838Last Review:March 15, 2007Revision:1.4SYMPTOMSWhen you are prompted for an administrator password or for a confirmation in Windows Vista, the Tablet PC Input Panel tool is unavailable. This problem occurs when the User Account Control dialog box or a confirmation dialog box is displayed on a secure desktop.Back to the topCAUSEThis problem occurs because the Tablet PC Input Panel tool ... Read more..

The OOBE Wizard may not run when you use Sysprep.exe to deploy a Windows Vista imageView products that this article applies to.Article ID:926175Last Review:March 15, 2007Revision:1.3SYMPTOMSWhen you use the System Preparation tool (Sysprep.exe) in audit mode to deploy a Windows Vista Windows Image Format (WIM) image file, the Out of Box Experience (OOBE) Wizard does not run automatically. Instead, the OOBE Wizard is displayed as a System Cleanup Action option in a dialog box. This symptom occurs even though the ... Read more..

The desktop background appears as a blank, black screen when the Bubbles screen saver runs in Windows VistaView products that this article applies to.Article ID:935265Last Review:April 9, 2007Revision:1.0SYMPTOMSConsider the following scenario. •You set the Colors setting on the Display Settings tab in Windows Vista to a 16-bit color setting.•You have the Bubbles screen saver selected to run. However, when the Bubbles screen saver runs, the desktop background is not displayed as expected. Instead, the desktop background ... Read more..

A Windows Vista-based computer stops responding when you resume the computer from hibernationView products that this article applies to.Article ID:928135Last Review:August 29, 2007Revision:2.0On This PageSYMPTOMSA Windows Vista-based computer stops responding when you resume the computer from hibernation.NoteThis problem may occur if a system device configuration changes when the computer is in hibernation. Back to the topCAUSEThis problem occurs because the Peripheral Component Interconnect (PCI) device driver does not correctly update the device settings to reflect the new configuration.Back to the ... Read more..

After you run the slmgr.vbs –upk command on a Windows Vista-based computer, you cannot see the licensing information as expected. Additionally, the Windows Vista activation status is lost. For example, after you run the slmgr.vbs –upk command, you may decide to run the slmgr.vbs – dli command or the slmgr.vbs – dlv command to display the Windows Vista licensing information. However, no result is returned in this situation. Additionally, you may receive the following error message when you check ... Read more..

Article ID: 963106 - Last Review: February 15, 2009 - Revision: 1.0When you try to view a very large JPEG image on a Windows Vista-based DLNA server from a DLNA client, the JPEG image is corruptedHotfix Download AvailableView and request hotfix downloadsView products that this article applies to.On This PageExpand all | Collapse allSYMPTOMSConsider the following scenario. On a Windows Vista-based computer, you share media by using the Windows Media Player Network Sharing Service. Additionally, you configure the computer as ... Read more..

Error message when you try to install a hotfix on a Windows Vista-based computer in a domain: Installer encountered an error: 0x8007177f. This machine is disabled for file encryptionView products that this article applies to.Article ID:933595Last Review:September 11, 2007Revision:2.1On This PageSYMPTOMSWhen you try to install a hotfix on a Windows Vista-based computer in a domain, you may receive the following error message:Windows Update Standalone InstallerInstaller encountered an error: 0x8007177fThis machine is disabled for file encryption.Back to the topCAUSEThis problem occurs ... Read more..

Message when a device on a Windows Vista-based computer uses a network bridge to access the network: Connected with limited accessView products that this article applies to.Article ID:930517Last Review:August 29, 2007Revision:2.0On This PageSYMPTOMSWhen you use a wireless connection for network connectivity on a Windows Vista-based computer, you may receive the following message for a device in the Connect to a network dialog box: Connected with limited access This problem occurs if a device on the Windows Vista-based computer uses ... Read more..

Error message when you try to upgrade a computer to Windows Vista: This computer does not have enough space for temporary files. Error code 0x80070103View products that this article applies to.Article ID:928232Last Review:December 18, 2007Revision:2.0On This PageSYMPTOMSWhen you try to upgrade a computer to Windows Vista, you receive the following error message:This computer does not have enough space for temporary files. Windows installation needs at least size megabytes (MB) of space on any partition for temporary files. To install ... Read more..

You may not hear any sound when you play back a recording that was recorded by using the Sound Recorder application in Windows VistaView products that this article applies to.Article ID:925811Last Review:March 15, 2007Revision:2.4SYMPTOMSYou try to record audio by using the Sound Recorder application and a microphone in Windows Vista. When you play back the recording, you may not hear any sound. Note The microphone in this example is the default logical capture device.Back to the topCAUSEThis problem occurs because ... Read more..

Windows Explorer exits unexpectedly when you drag a file from an LZH archive into the Folders pane on a Windows Vista-based computerView products that this article applies to.Article ID:951521Last Review:May 28, 2008Revision:1.0On This PageSYMPTOMSConsider the following scenario: •You are running a Windows Vista-based computer that has the Lzhfldr.dll file installed.•In Windows Explorer, you double-click an .lzh file to open the associated compressed file.•You drag the compressed file into a folder in the Folders pane of the same Windows Explorer ... Read more..

Error message when you try to play the World of Warcraft game in Windows Vista: Display driver stopped respondingView products that this article applies to.Article ID:936653Last Review:May 14, 2007Revision:1.1SYMPTOMSWhen you try to play the World of Warcraft game by Blizzard Entertainment on a computer that is running Windows Vista, you may receive an error message that resembles the following: Display driver stopped respondingBack to the topCAUSEThis problem may occur because the video card driver is incompatible with Windows Vista.Back to ... Read more..

You may experience problems after you resume a Windows Vista-based computer from sleep or from hibernationView products that this article applies to.Article ID:929734Last Review:November 29, 2007Revision:3.3On This PageSUMMARYThis article contains methods that you can try to resolve to fix several problems that may occur after you resume a Windows Vista-based computer from sleep or from hibernation. This article also provides links to other articles that may help you diagnose similar problems.This article is intended for a beginning to intermediate computer ... Read more..

Log files that are created when you upgrade to Windows Vista from an earlier version of WindowsView products that this article applies to.Article ID:928901Last Review:March 28, 2007Revision:2.0INTRODUCTIONThis article lists all the log files that are created when you upgrade to Windows Vista from an earlier version of Windows.MORE INFORMATIONThe following log files are created when an upgrade is successful:•C: Windows Panther Setupact.log•C: Windows panther setuperr.log•C: Windows inf setupapi.app.log•C: Windows inf setupapi.dev.log•C: Windows panther PreGatherPnPList.log•C: Windows panther PostApplyPnPList.log•C: Windows panther miglog.xmlThe ... Read more..

Error message when you try to install Microsoft Update on a Windows Vista-based computer: Could not install Microsoft Update on the computerView products that this article applies to.Article ID:933528Last Review:May 21, 2007Revision:1.6On This PageSYMPTOMSWhen you try to install Microsoft Update on a Windows Vista-based computer, you may receive the following error message: Could not install Microsoft Update on the computer. [Error No. : 0x80004005]Back to the topCAUSEThis problem may occur if one of the following conditions is true: •The ... Read more..

The preview window that displays video from a camera device no longer works after you wake a Windows Vista-based computer from sleepView products that this article applies to.Article ID:933419Last Review:April 2, 2007Revision:2.0SYMPTOMSIn Windows Vista, the preview window thatdisplays video from a camera device no longer works after you wake the computer from sleep. The preview window may stop responding. For example, this problem may occur if you preview the video from the camera by using a program such as ... Read more..