Open Software Solutions

Article ID: 959476 - Last Review: December 2, 2008 - Revision: 1.1A VSS hardware snapshot database keeps growing with duplicated snapshot information when it is updated for snapshot creation/deletion in Windows Server 2008 or in Windows Vista SP1 systemsHotfix Download AvailableView and request hotfix downloadsView products that this article applies to.On This PageExpand all | Collapse allSYMPTOMSWhen you start multiple Volume Shadow Copy (VSS) requestor instances with VSS hardware provider to delete snapshots in Windows Server 2008 or ... Read more..

Error message when you use a Windows Vista-based computer to try to access files on a Windows Vista-based file server: <DriveLetter>: is not accessible. Insufficient system resources exist to complete the APIView products that this article applies to.Article ID:938475Last Review:November 2, 2007Revision:2.2Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For ... Read more..

The event log is not saved when you click Save and Clear after you click Clear Log in Event Viewer in Windows VistaView products that this article applies to.Article ID:932579Last Review:March 15, 2007Revision:1.1SYMPTOMSIn Windows Vista, the event log is not saved when you click Save and Clear after you click Clear Log in Event Viewer.Back to the topCAUSEThis problem occurs if Windows Vista cannot access the Universal Naming Convention (UNC) path of the location where you want to save the ... Read more..

You may experience connectivity issues or performance issues when you connect a mobile PC that is running Windows Vista to a wireless access pointView products that this article applies to.Article ID:928152Last Review:March 17, 2007Revision:1.5On This PageSYMPTOMSYou may experience random connectivity issues when you connect a Windows Vista-based mobile PC to certain Wi-Fi hot spots. These connectivity issues include the following:•The wireless network connection is dropped.•You experience poor performance.You experience these issues if the Windows Vista-based computer is running ... Read more..

You cannot use a fingerprint reader or another biometric device to log on after you upgrade to Windows VistaView products that this article applies to.Article ID:926673Last Review:March 15, 2007Revision:1.4SYMPTOMSAfter you upgrade to Windows Vista, you cannot use a fingerprint reader or another biometric device to log on.Back to the topCAUSEThis issue occurs because Windows Vista does not support the Graphical Identification and Authentication (GINA) components that the device requires.Back to the topRESOLUTIONTo resolve this problem, log on by using the ... Read more..

You may be unable to use a WSD-based scanner driver to transfer data if the scanned data is very large in Windows VistaView products that this article applies to.Article ID:934327Last Review:August 29, 2007Revision:2.0On This PageSYMPTOMSYou may be unable to use a scanner that uses a Web Services for Devices (WSD) scanner driver to transfer scanned data in Windows Vista. This problem may occur if the scanned data is very large. Examples of scanned data that may be very large are ... Read more..

How to update the RAID driver on a Toshiba Portege M400 mobile PC that is running Windows VistaView products that this article applies to.Article ID:928235Last Review:March 15, 2007Revision:1.4INTRODUCTIONThis article describes how to update the RAID driver on a Toshiba Portege M400 mobile PC that is running Windows Vista.MORE INFORMATIONTo update the RAID driver on a Toshiba Portege M400 mobile PC that is running Windows Vista, follow these steps:1.Obtain an updated RAID driver from the computer manufacturer. For information about how ... Read more..

Downloading files can include installing programs from a CD, opening pictures or links to Web sites from e-mail, copying Word documents and Excel spreadsheets from the company network, upgrading software acquired from the Web, or transferring music files from a computer half a world away. Files you download could be just what you expect, but they might also be a vehicle for malevolent intent. Malicious software (also called malware) is software that can harm you or your computer; it can include ... Read more..

A Windows Vista Service Pack 1-based guest virtual machine restarts without warning after you uninstall the RC1 integration services on a Windows Server 2008-based computerView products that this article applies to.Article ID:954424Last Review:July 30, 2008Revision:1.0On This PageSYMPTOMSConsider the following scenario:•You have a Windows Server 2008-based computer that has Hyper-V installed.•You are running a Windows Vista Service Pack 1 (SP1)-based guest virtual machine on the computer.•You install the Release Candidate 0 (RC0) integration services on the guest virtual machine.•You upgrade ... Read more..

When you try to access files on a WebDAV site that uses only Digest authentication, the process may fail on a Windows Vista-based computerView products that this article applies to.Article ID:941850Last Review:May 13, 2008Revision:1.0On This PageSYMPTOMSOn a Windows Vista-based computer, you try to access files on a Web Distributed Authoring and Versioning (WebDAV) site that uses only Digest authentication. However, the process may fail after you are prompted three times for your user credentials and password.If you use a ... Read more..

Error message when a system service on a Windows Vista-based computer connects to a system service on another Windows Vista-based computer: cannot connect to machineView products that this article applies to.Article ID:934539Last Review:April 23, 2007Revision:1.0Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the ... Read more..

When you try to move a public folder in Windows Vista, the Move button may be missingView products that this article applies to.Article ID:933127Last Review:April 9, 2007Revision:1.0Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround ... Read more..

A blank clip art image is inserted in a Works Word Processor document when the Japanese version of Works 8.0 is installed on a Windows Vista Beta 2-based computerView products that this article applies to.Article ID:920724Last Review:May 10, 2007Revision:2.2SYMPTOMSConsider the following scenario:•You have the Japanese version of Microsoft Works 8.0 installed on a Windows Vista-based computer.•You try to insert clip art in a Microsoft Works Word Processor document in Works 8.0. In this scenario, a ... Read more..

Error message when you try to run the BitLocker Drive Encryption program: Cannot runView products that this article applies to.Article ID:929834Last Review:October 26, 2007Revision:1.4SYMPTOMSWhen you try to run the BitLocker Drive Encryption program, you receive the following error message in a BitLocker Drive Encryption Error dialog box:Cannot run.The path specified in the Boot Configuration Data (BCD) for a BitLocker Drive Encryption integrity-protected application is incorrect. Please verify and correct your BCD settings and try again.Back to the topCAUSEThis ... Read more..

Error message when you start Windows Vista: Your activation period has expiredView products that this article applies to.Article ID:933175Last Review:October 26, 2007Revision:1.2Summary SectionThis article is intended for a beginning to intermediate computer user.You may find it easier to follow the steps if you print this article first.This article describes a problem in which you receive a Your activation period has expired error message when you start Windows Vista. A resolution for this problem is included. Back to the ... Read more..

You cannot access files on a memory card in a networked printer's built-in memory card reader, and you receive an error message in Windows Vista or in Windows XP SP2: <IP_Address> memory_card refers to a location that is unavailableView products that this article applies to.Article ID:930618Last Review:August 29, 2007Revision:3.0On This PageSYMPTOMSIn Windows Vista or in Windows XP Service Pack 2 (SP2), when you try to access the files on a memory card in a networked printer's built-in memory ... Read more..

Information about Network Monitor 3View products that this article applies to.Article ID:933741Last Review:March 17, 2008Revision:3.0INTRODUCTIONThis article contains information about Microsoft Network Monitor 3. Network Monitor 3 is a protocol analyzer. It enables you to capture, to view, and to analyze network data. You can use it to help troubleshoot problems with applications on the network. This article contains download and support information, installation notes, and general usage information about Network Monitor 3. Network Monitor 3.1 ... Read more..

Moveuser.exe is incompatible with Windows Vista and is replaced by the new Win32_UserProfile WMI functionalityView products that this article applies to.Article ID:930955Last Review:August 24, 2007Revision:4.4On This PageSUMMARYThe Windows Resource Kit tool Moveuser.exe is incompatible with Windows Vista. In earlier versions of Windows, Moveuser.exe is used to map an existing local user account profile to a new domain profile when a computer in a workgroup is joined to a domain. Alternatively the tool can also used to map an existing domain ... Read more..

The upgrade option is unavailable when you start the computer by using the Windows Vista DVDView products that this article applies to.Article ID:928432Last Review:March 15, 2007Revision:1.3SYMPTOMSWhen you start the computer by using the Windows Vista DVD, the upgrade option is unavailable.WORKAROUNDTo work around this problem, make sure that the Windows Vista DVD is not inserted when you start the computer. Then, insert the Windows Vista DVD to upgrade to Windows Vista. To do this, follow these steps:1.Make sure that the ... Read more..

A computer that is running an x86 version of Windows Vista or of Windows Server 2008 on an IDE/ATA disk does not generate a valid dump file when PAE mode is enabledView products that this article applies to.Article ID:953533Last Review:June 9, 2008Revision:1.0On This PageSYMPTOMSConsider the following scenario:•You have an x86 version of Windows Vista or of Windows Server 2008 installed on a computer's IDE/ATA disk.•The computer has more than 4 gigabytes (GB) of physical memory.•The system is running in ... Read more..