Open Software Solutions

Error message when you try to delete a Windows Imaging Format file in Windows Vista: Cannot delete View products that this article applies to.Article ID:926189Last Review:March 15, 2007Revision:1.4SYMPTOMSYou use the Ximage.exe tool to mount a Microsoft Windows Imaging Format (WIM) file for read and write access in Windows Vista. Then, you try to delete this file by using Microsoft Windows Explorer. However, you cannot delete this file, and you receive the following error message: Cannot delete filename: ... Read more..

A dump file may not be generated on a computer that is running Windows Server 2008 or Windows Vista if the dump file and the paging file reside on the same volumeView products that this article applies to.Article ID:953341Last Review:June 10, 2008Revision:1.0On This PageSYMPTOMSConsider the following scenario:•You configure the system to generate a full memory dump file when fatal system errors occur on a computer that is running Windows Server 2008 or Windows Vista.•The dump file and the paging file ... Read more..

Article ID: 968602 - Last Review: March 4, 2009 - Revision: 1.0Windows Vista custom toolbar may be unusable after undocking or removing a second monitorView products that this article applies to.Expand all | Collapse allSource: Microsoft SupportBack to the topRAPID PUBLISHINGRAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.Back to the topActionAfter undocking or removing ... Read more..

Error message when you try to start Internet Explorer 7 in Windows Vista: You must be an administrator to open Internet Explorer on this desktopView products that this article applies to.Article ID:935855Last Review:August 24, 2007Revision:3.3On This PageSYMPTOMSIn Windows Vista, you receive the following error message when you try to start Windows Internet Explorer 7:You must be an administrator to open Internet Explorer on this desktop.To open Internet Explorer, right-click the Internet Explorer icon, and then click 'Run as administrator'You receive ... Read more..

The copy process may stop responding when you try to copy files from a server on a network to a Windows Vista-based computerView products that this article applies to.Article ID:931770Last Review:August 29, 2007Revision:2.0On This PageSYMPTOMSOn a Windows Vista-based computer, when you try to copy files from a server on a network, the copy process may stop responding (hang), and you may receive a message that resembles the following: Calculating Time Remaining0 minutes remainingThis problem may occur only occasionally. Back ... Read more..

Only one keyboard layout is available when you use the Windows Vista DVD to start the computerView products that this article applies to.Article ID:927818Last Review:March 15, 2007Revision:1.2INTRODUCTIONThis article discusses the keyboard layout that is available when you use a Windows Vista DVD to start a computer.MORE INFORMATIONThe Windows Vista DVD has a fixed keyboard layout. The Windows Vista DVD starts the Windows Preinstallation Environment (Windows PE). Windows PE may be configured to use only one keyboard layout. Therefore, when you ... Read more..

Article ID: 963699 - Last Review: February 11, 2009 - Revision: 3.0Error when you install Windows Vista Service Pack 1: 0x8024200DView products that this article applies to.Expand all | Collapse allSYMPTOMSWhen you install Windows Vista Service Pack 1 (SP1) by using Windows Update or by using the automatic updating feature, you may receive the following error:0x8024200DBack to the topCAUSEThis issue may occur if you use Dynamic Update to install the May version of the Windows Vista application compatibility update, and ... Read more..

Error message when you try to install Windows Vista by using a computer's DVD drive: Windows cannot install required filesView products that this article applies to.Article ID:930984Last Review:March 17, 2007Revision:1.1SYMPTOMSWhen you try to install Windows Vista by using a computer's DVD drive, you may receive one of the following error messages: Windows cannot install required files. Make sure all files required for installation are available, and restart the installation. Error code: 0x800706F8Windows cannot install required files. Make ... Read more..

An error message occurs when you run Sysprep /generalize in Windows Vista: A fatal error occurred while trying to Sysprep the machineView products that this article applies to.Article ID:929828Last Review:August 13, 2007Revision:2.0SYMPTOMSWhen you try to run the System Preparation Tool (Sysprep) in Windows Vista, and you use the /generalize option, you may receive the following error message:A fatal error occurred while trying to Sysprep the machine.The Setupper.log file may contain lines that resemble the following:Error ... Read more..

Windows activation in Windows Server 2008 or in Windows Vista fails when you configure a non-Microsoft firewall to use HTTPS authentication to enable access to the InternetView products that this article applies to.Article ID:951011Last Review:April 18, 2008Revision:1.0SYMPTOMSWindows activation in Windows Server 2008 or in Windows Vista fails when you configure a non-Microsoft firewall to use HTTPS authentication to enable access to the Internet.Back to the topWORKAROUNDTo work around the issue, add the IP address or the DNS ... Read more..

The Disable button on the Driver tab of the parent USB host controller is not available in Device Manager after you connect a USB keyboard to a Windows Vista-based computerView products that this article applies to.Article ID:937650Last Review:May 29, 2007Revision:1.0SYMPTOMSYou connect a USB keyboard to a Windows Vista-based computer. Then, you view the devices on the computer in Device Manager. When you view the Driver tab of the parent USB host controller, you notice that you do not ... Read more..

How to create a user-mode process dump file in Windows VistaView products that this article applies to.Article ID:931673Last Review:March 19, 2007Revision:1.3On This PageINTRODUCTIONThis article describes how to create a user-mode process dump file (.dmp file) in Windows Vista. The Windows Error Report feature in Windows Vista generates mini-dump files and heap dump files. The Windows Error Report feature does not generate user-mode process dump files.Back to the topMORE INFORMATIONHow to create a user-mode process dump file in ... Read more..

Error message when you try to upgrade a computer to Windows Vista: The installed operating system does not support an upgrade to Windows VistaView products that this article applies to.Article ID:932007Last Review:March 15, 2007Revision:1.1SYMPTOMSWhen you try to upgrade a computer to Windows Vista, you cannot select the Upgrade option. Also, you receive the following error message in the Install Windows dialog box:Upgrade has been disabled- The installed operating system does not support an upgrade to Windows VistaBack ... Read more..

On a Windows Vista-based computer, a shared folder disappears in Windows Explorer after you rename the folderView products that this article applies to.Article ID:949904Last Review:April 17, 2008Revision:1.0On This PageSYMPTOMSConsider the following scenario. You are running a Windows Vista-based computer. On this computer, you use Windows Explorer to rename a folder on a network share or in a redirected folder. In this scenario, the renamed folder disappears in Windows Explorer.Additionally, the renamed folder reappears after you perform ... Read more..

Components of the user interface in Windows Vista report slightly different values for the total physical memory that is available on the computerView products that this article applies to.Article ID:935268Last Review:February 14, 2008Revision:3.0INTRODUCTIONThe total physical memory on a computer is displayed in several components of the user interface (UI) in Windows Vista. Each component reports a slightly different value. This article discusses why different components report slightly different values. Additionally, this article identifies the component that shows the ... Read more..

MS07-017: Vulnerability in GDI could allow remote code executionView products that this article applies to.Article ID:925902Last Review:December 3, 2007Revision:6.5On This PageMicrosoft has released security bulletin MS07-017. The security bulletin contains all the relevant information about the security update. This information includes file manifest information and deployment options. To view the complete security bulletin, visit one of the following Microsoft Web sites:•Home users:http://www.microsoft.com/athome/security/update/bulletins/200704oob.mspx (http://www.microsoft.com/athome/security/update/bulletins/200704oob.mspx)•IT professionals:http://www.microsoft.com/technet/security/bulletin/ms07-017.mspx (http://www.microsoft.com/technet/security/bulletin/ms07-017.mspx)Back to the topKnown issues•Microsoft is aware of an issue that affects a limited number of ... Read more..

Error message when you perform a scan by using a WSD-based scanner driver in Windows Vista: A problem prevented Windows from saving the settingsView products that this article applies to.Article ID:931675Last Review:August 29, 2007Revision:2.0On This PageSYMPTOMS When you perform a scan by using a Web Services for Devices (WSD)-based scanner driver, you may receive an error message that resembles the following:A problem prevented Windows from saving the settings that you last used to scan a document or picture (last used ... Read more..

Error message when you try to install Windows Vista on a particular hard disk partition: Error: uncaught exceptionView products that this article applies to.Article ID:928230Last Review:March 15, 2007Revision:1.2SYMPTOMSWhen you try to install Windows Vista, the hard disk partition on which you want to install Windows Vista appears on the Where do you want to install Windows? disk configuration page as expected. However, when you click this hard disk partition, and then you click Next, you receive an error message that ... Read more..

The upgrade option is unavailable when you start the computer by using the Windows Vista DVDView products that this article applies to.Article ID:928432Last Review:March 15, 2007Revision:1.3SYMPTOMSWhen you start the computer by using the Windows Vista DVD, the upgrade option is unavailable.WORKAROUNDTo work around this problem, make sure that the Windows Vista DVD is not inserted when you start the computer. Then, insert the Windows Vista DVD to upgrade to Windows Vista. To do this, follow these steps:1.Make sure that the ... Read more..

The dialog box for the Toggle Keys or Filter Keys prompt does not have the focus in Windows VistaView products that this article applies to.Article ID:949542Last Review:March 26, 2008Revision:1.0On This PageSYMPTOMSYou perform one of the following actions in Windows Vista:•You hold down the NUM LOCK key for more than 5 seconds to turn on Toggle Keys.•You hold down right-side SHIFT key for more than 5 seconds to turn on Filter Keys.In either scenario, a dialog box appears, and you are ... Read more..