Open Software Solutions

You receive an error message when you use the Netsh utility to modify the network configuration in Windows VistaView products that this article applies to.Article ID:929858Last Review:January 23, 2007Revision:1.2SYMPTOMSWhen you use the Netsh command-line scripting utility (Netsh.exe) to modify the network configuration, the command is not executed. Then, you receive an error message in Windows Vista.For example, you type the following command at a command prompt:Netsh interface set interface Local Area Connection 2 enableThen, you receive one of the ... Read more..

Some removable USB cartridge disk drives are not recognized as available backup destinations by the built-in backup application in Windows Vista or in Windows Server 2008View products that this article applies to.Article ID:955561Last Review:September 8, 2008Revision:1.0On This PageSYMPTOMSOn a computer that is running Windows Vista or Windows Server 2008, you use the built-in backup application to back up data to a removable USB cartridge disk drive. However, your removable USB cartridge disk drive is not recognized as ... Read more..

After you upgrade a Windows XP-based computer to Windows Vista, you may no longer hear the audio handshake when you use a dial-up modemView products that this article applies to.Article ID:928899Last Review:March 15, 2007Revision:1.3SYMPTOMSAfter you upgrade a Microsoft Windows XP-based computer to Windows Vista, you may no longer hear the audio handshake when you use a dial-up modem. However, the modem works and connects.Back to the topCAUSEThis problem occurs because certain modem drivers cannot stream audio to the ... Read more..

Description of the Word 2007 hotfix package: May 27, 2008View products that this article applies to.Article ID:951997Last Review:June 14, 2008Revision:1.1On This PageSUMMARYThis article describes the Microsoft Office Word 2007 issue that is fixed in the hotfix package that is dated May 27, 2008.This article describes the following items about the hotfix package:•The issues that the hotfix package fixes.•The prerequisites for installing the hotfix package.•Whether you must restart the computer after you install the hotfix package.•Whether the hotfix package is replaced ... Read more..

The Win32_PerfRawData_PerfDisk_LogicalDisk WMI class returns an incorrect percentage of free disk space in Windows Vista and in Windows Server 2008View products that this article applies to.Article ID:949701Last Review:March 12, 2008Revision:1.0SYMPTOMSOn a computer that is running Windows Vista or Windows Server 2008, you use the Win32_PerfRawData_PerfDisk_LogicalDisk Windows Management Instrumentation (WMI) class to calculate the percentage of free disk space. However, the free disk space percentage that is returned is incorrect.Back to the topCAUSEThis problem occurs because the PercentFreeSpace_Base property that is ... Read more..

No restore points are available when you use Windows Vista or Windows Server 2008 in a dual-boot configuration together with an earlier Windows operating systemView products that this article applies to.Article ID:926185Last Review:January 31, 2008Revision:4.1On This PageSYMPTOMSWhen you use the System Restore feature in Windows Vista, you receive the following message:No Restore Points have been created on your computer's system disk.Additionally, only the most recent backup files from Windows Vista Complete PC Backup are available. Earlier versions of ... Read more..

You may be unable to hear the audio from a newly connected USB audio device in Windows Media Player 11 in Windows VistaView products that this article applies to.Article ID:928596Last Review:March 15, 2007Revision:1.3SYMPTOMSOn a computer that is running Windows Vista, you may be unable to hear the audio from a newly connected USB audio device in Windows Media Player 11.Back to the topWORKAROUNDTo work around this problem, restart Windows Media Player 11.Back to the topSTATUSMicrosoft has confirmed that this ... Read more..

You cannot use the remote fax printer settings when you upgrade from Windows XP Professional SP2 to Windows Vista Enterprise View products that this article applies to.Article ID:929842Last Review:February 19, 2007Revision:1.0SYMPTOMSWhen you upgrade from Microsoft Windows XP Professional Service Pack 2 (SP2) to Windows Vista Enterprise, you cannot use the remote fax printer settings to send fax messages.Back to the topCAUSEBy default, fax printer settings are not installed in Windows Vista Enterprise. Therefore, the Windows XP Professional SP2 remote fax ... Read more..

The BitLocker Drive Encryption feature in Windows Vista generates heavy disk activity after you restart the computer in Windows PE or in Windows REView products that this article applies to.Article ID:926186Last Review:March 15, 2007Revision:2.4SYMPTOMSConsider the following scenario. On a Windows Vista-based computer, you configure the BitLocker Drive Encryption feature to encrypt a volume or to decrypt a volume. Then, you restart the computer in Windows Preinstallation Environment (Windows PE) or in Windows Recovery Environment (Windows RE). In ... Read more..

How to update the RAID driver on a Toshiba Portege M400 mobile PC that is running Windows VistaView products that this article applies to.Article ID:928235Last Review:March 15, 2007Revision:1.4INTRODUCTIONThis article describes how to update the RAID driver on a Toshiba Portege M400 mobile PC that is running Windows Vista.MORE INFORMATIONTo update the RAID driver on a Toshiba Portege M400 mobile PC that is running Windows Vista, follow these steps:1.Obtain an updated RAID driver from the computer manufacturer. For information about how ... Read more..

Windows Media Center does not correctly configure a combo TV tuner that supports both ATSC and NTSC signals on a Windows Vista-based computerView products that this article applies to.Article ID:929011Last Review:August 29, 2007Revision:2.0On This PageSYMPTOMSOn a Windows Vista-based computer, you try to configure a combo TV tuner in Windows Media Center. This combo tuner supports both ATSC and NTSC signals. However, you experience the following problems:•The combo tuner is not detected by Windows Media Center.•Windows Media ... Read more..

An End User Defined Character (EUDC) font that was created in Windows XP cannot be deployed to a Windows Vista-based computer or to a Windows Server 2008-based computerView products that this article applies to.Article ID:945285Last Review:June 26, 2008Revision:1.0On This PageSYMPTOMSConsider the following scenario:•You are running a Windows XP-based computer.•You create an End User Defined Character (EUDC) font.•You deploy the EUDC font to a Windows Vista-based computer or to a Windows Server 2008-based computer. In this scenario, you cannot enter the ... Read more..

You cannot add or remove programs on a Windows Mobile-based device after you connect it to a computer that is running Windows VistaView products that this article applies to.Article ID:929659Last Review:March 15, 2007Revision:1.2SYMPTOMSAfter you connect a Microsoft Windows Mobile-based device to a computer that is running Windows Vista, you cannot add or remove programs on the Windows Mobile-based device.Back to the topCAUSEThis problem occurs if Windows Mobile Device Center is not installed on the computer that is running Windows Vista.Back ... Read more..

No items are imported when you select items in different directories in Windows Photo Gallery on a computer that is running Windows VistaView products that this article applies to.Article ID:934546Last Review:March 25, 2008Revision:1.0SYMPTOMSConsider the following scenario. On a computer that is running Windows Vista, you create an application that uses the Open With functionality in Windows Photo Gallery. The program uses the IDropTarget interface to import the selection. When you select items in different directories, no items are imported. If ... Read more..

An application that is running on a Windows Server 2008-based or Windows Vista SP1-based system may corrupt files on a local file share when these files are scannedView products that this article applies to.Article ID:956550Last Review:September 9, 2008Revision:1.0On This PageSYMPTOMSConsider the following scenario: •On a Windows Server 2008-based or Windows Vista Service Pack 1 (SP1)-based computer, an application writes to a file on a local file share.•This file is scanned by using memory-mapped files. This scanning process typically occurs when certain antivirus ... Read more..

Error message when you open the Office Assistant in Word 2002 by using Works Suite 2006 on a Windows Vista-based computer: “The Office Assistant requires Microsoft Agent 2.0 or later”View products that this article applies to.Article ID:930203Last Review:March 20, 2007Revision:1.2SYMPTOMSWhen you open the Office Assistant in Microsoft Word 2002 by using Microsoft Works Suite 2006 on a Windows Vista-based computer, you receive the following error message:The Office Assistant requires Microsoft Agent 2.0 or later.Back to the topCAUSEThis ... Read more..

You cannot import only one section of a videotape by using Windows Movie Maker in Windows Vista View products that this article applies to.Article ID:930060Last Review:March 15, 2007Revision:1.3SYMPTOMSYou cannot import only a part of video from a videotape by using Windows Movie Maker in Windows Vista.For example, when you start the Import from Digital Video Camera wizard in Windows Movie Maker, you do not have the option to import only part of the video from a connected digital video (DV) ... Read more..

How to install third-party mass storage drivers for the 64-bit editions of Windows Server 2008 and of Windows VistaView products that this article applies to.Article ID:954701Last Review:July 10, 2008Revision:1.0INTRODUCTIONWhen you install a 64-bit edition of Windows Server 2008 or of Windows Vista from a 32-bit based installation media, you may have to provide mass storage controller drivers for the 32-bit operating system and for the 64-bit operating system.This article describes how to install third-party mass storage drivers for the ... Read more..

After you use the Safely Remove Hardware option to remove a built-in optical drive from a portable Windows Vista-based computer, you may be unable to reconnect the driveView products that this article applies to.Article ID:929478Last Review:August 29, 2007Revision:2.0On This PageSYMPTOMSAfter you use the Safely Remove Hardware option to remove a built-in optical drive from a portable Windows Vista-based computer, you may be unable to reconnect the drive. Additionally, the computer may stop responding when you try to shut down or ... Read more..

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program generates in Windows VistaView products that this article applies to.Article ID:928228Last Review:March 15, 2007Revision:1.3On This PageINTRODUCTIONThis article describes how to analyze the log files that the Microsoft Windows Resource Checker (SFC.exe) program generates in Windows Vista. Back to the topMORE INFORMATIONOverviewYou can use the SFC.exe program to help you troubleshoot crashes that occur in the user mode part of Windows Vista. These crashes may ... Read more..