Open Software Solutions

You may receive error messages when you try to perform a backup operation on a Windows Vista-based computerView products that this article applies to.Article ID:950167Last Review:March 31, 2008Revision:1.0SYMPTOMSWhen you try to perform a backup operation on a Windows Vista-based computer, you may experience the following symptoms:• You may receive the following error message:Windows could not find backup devices on your computer. The following information might explain why this problem occurred:Incorrect function. (0x80070001) Please close the backup application and try again. This ... Read more..

Error message when you use SmartCard-only authentication to log on to a Windows Vista-based client computer in a wireless network environment: Cannot connect to <SSID>: Please contact network administratorView products that this article applies to.Article ID:948927Last Review:April 24, 2008Revision:1.0On This PageSYMPTOMSConsider the following scenario:•Your computer is in a wireless network environment that uses Extensible Authentication Protocol-Transport Layer Security (EAP-TLS).•You use SmartCard-only authentication for the wireless connection authentication. In this scenario, when you log on to a Windows Vista-based client computer, ... Read more..

Article ID: 959130 - Last Review: November 21, 2008 - Revision: 1.0When you run the Connect to the Internet Wizard and select the Browse the Internet now option, Internet Explorer starts instead of the default Web browser that you set in Windows Vista or in Windows Server 2008View products that this article applies to.On This PageExpand all | Collapse allSYMPTOMSOn a Windows Vista-based computer or on a Windows Server 2008-based computer, you install a third-party Web browser. You set ... Read more..

The Windows Explorer menu bar is not displayed in Windows VistaView products that this article applies to.Article ID:927388Last Review:March 15, 2007Revision:3.3On This PageSYMPTOMSWhen you view files and folders by using Windows Explorer, the Windows Explorer menu bar is not displayed.Note The Windows Explorer menu bar includes the File menu, the Edit menu, the View menu, the Tools menu, and the Help menu.Back to the topCAUSEBy default, the menu bar is hidden in Windows Explorer.Back to the topRESOLUTIONTo resolve this ... Read more..

You cannot use all the features of an AC '97-compliant audio device after you install Windows VistaView products that this article applies to.Article ID:927834Last Review:March 15, 2007Revision:1.2On This PageSYMPTOMSAfter you install Windows Vista, you cannot use all the features of an integrated audio device that is compliant with the Audio Codec '97 (AC '97) specification.Back to the topCAUSEThis issue may occur if no driver is available for the audio device when you install Windows Vista. If no ... Read more..

Recording devices may not work if the devices have the same name in Windows VistaView products that this article applies to.Article ID:928236Last Review:March 15, 2007Revision:1.5SYMPTOMSIn Windows Vista, if multiple recording devices have the same name, the recording devices may not work.Back to the topCAUSEThis problem occurs because Windows Vista cannot distinguish the devices.Back to the topRESOLUTIONTo resolve this problem, make sure that each recording device has a unique name. For example, ... Read more..

The thumbnail representation of a file may not be displayed correctly in Windows VistaView products that this article applies to.Article ID:928572Last Review:March 15, 2007Revision:1.3SYMPTOMSThe thumbnail representation of a file may not be displayed correctly in Windows Vista.Back to the topCAUSEThis problem occurs because Windows Vista may not update the thumbnail cache.Back to the topRESOLUTIONTo resolve this problem, reset the thumbnail cache. To do this, follow these steps:1.Click Start, click All Programs, click Accessories, click System Tools, and then click ... Read more..

After you upgrade a Windows XP-based computer to Windows Vista, you may no longer hear the audio handshake when you use a dial-up modemView products that this article applies to.Article ID:928899Last Review:March 15, 2007Revision:1.3SYMPTOMSAfter you upgrade a Microsoft Windows XP-based computer to Windows Vista, you may no longer hear the audio handshake when you use a dial-up modem. However, the modem works and connects.Back to the topCAUSEThis problem occurs because certain modem drivers cannot stream audio to the ... Read more..

You may experience authentication issues when you access a network-attached storage device after you upgrade to Windows Server 2008, to Windows Vista, to Windows Server 2003, or to Windows XPView products that this article applies to.Article ID:954387Last Review:July 14, 2008Revision:1.1SYMPTOMSWhen you access a network-attached storage device after you upgrade to Windows Server 2008, to Windows Vista, to Windows Server 2003, or to Windows XP, you may experience authentication issues. Typically, you receive an error message that states that access ... Read more..

The Message Queueing service does not start when you run Windows Vista in Workgroup mode after you uninstall Windows Vista SP1View products that this article applies to.Article ID:952572Last Review:May 15, 2008Revision:1.0SYMPTOMSConsider the following scenario:•You run the release version of Windows Vista in Workgroup mode.•You install Windows Vista Service Pack 1 (SP1).•You uninstall Windows Vista SP1.•You run Windows Vista in Workgroup mode again.In this scenario, the Microsoft Message Queuing (also known as MSMQ) service does not start. Additionally, an event ... Read more..

Article ID: 955555 - Last Review: November 11, 2008 - Revision: 1.0The LocalLow folder may not be created on a Windows Vista SP1-based computer or on a Windows Server 2008-based computer when roaming profiles are used in a domain environmentHotfix Download AvailableView and request hotfix downloadsView products that this article applies to.On This PageExpand all | Collapse allSYMPTOMSConsider the following scenario: You configure roaming profiles for a domain environment.You log on to the domain from a Windows Vista ... Read more..

The version information of an SMSC infrared receiver appears as garbled text or as Not Available when you view it in Device Manager in Windows VistaView products that this article applies to.Article ID:935263Last Review:October 31, 2007Revision:1.1SYMPTOMSWhen you use Device Manager to view the properties of an SMSC infrared receiver, the version information appears as garbled text. Or, Not Available appears instead of the version information.This problem occurs if you install the SMSC Infrared Data Association (IrDA) driver that is on ... Read more..

Error message when you try to install Windows Vista on a computer that contains multiple RAW hard disks: Windows is unable to find a system volume that meets its criteria for installationView products that this article applies to.Article ID:933925Last Review:March 16, 2007Revision:1.0On This PageSYMPTOMSWhen you try to install Windows Vista, you experience the following symptoms:•In the Windows Vista installation program, you receive the following error message at the bottom of the Where do you want to install Windows? ... Read more..

You may experience various problems when you use optical media in Windows VistaView products that this article applies to.Article ID:929460Last Review:March 15, 2007Revision:1.2On This PageSYMPTOMSIn Windows Vista, you may experience various problems when you use optical media. Back to the topCAUSEThis issue may occur if there are problems with the optical media, with the optical drive, or with the file that you wrote to the optical media. Back to the topOptical media problemsOptical media problems include media quality problems and ... Read more..

Error message when you try to install a Windows update, a hotfix, or a service pack after you perform System Restore in Windows Vista: 0x80071A91View products that this article applies to.Article ID:948252Last Review:March 5, 2008Revision:1.1SYMPTOMSAfter you perform System Restore in Windows Vista, you cannot install a Windows update, a hotfix, or a service pack. Additionally, you may receive the following error message: 80071A91 (ERROR_RM_NOT_ACTIVE)Back to the topCAUSEThis problem occurs because, after the System Restore is performed, the ... Read more..

Article ID: 961027 - Last Review: January 8, 2009 - Revision: 1.0Unexpected behavior occurs in the Windows Time service when you enable the Windows Time Service Group Policy setting in Windows Server 2008 or in Windows Vista Service Pack 1Hotfix Download AvailableView and request hotfix downloadsView products that this article applies to.On This PageExpand all | Collapse allSYMPTOMSConsider the following scenario. On a Windows Server 2008-based computer or on a Windows Vista Service Pack 1-based computer, you enable the ... Read more..

When you interrupt the formatting operation before the formatting operation is complete, a DVD-RAM disc becomes unusable in Windows VistaView products that this article applies to.Article ID:938684Last Review:November 26, 2007Revision:1.1SYMPTOMSWhen you format a DVD-RAM disc for the first time in Windows Vista, the formatting operation will be complete in 20 to 60 minutes. The formatting operation continues for this period of time even if you try to cancel the operation before the formatting operation is complete. Additionally, if you ... Read more..

Backup system files are not restored as expected when you use third-party system restore applications on a Windows Vista-based computerView products that this article applies to.Article ID:935606Last Review:August 29, 2007Revision:2.0On This PageSYMPTOMSWhen you try to restore system files by using third-party system restore applications on a Windows Vista-based computer, the backup system files are not restored as expected.Note This problem does not occur when you use the Windows Vista System Restore feature.Back to the topCAUSEThis issue occurs because of a ... Read more..

You cannot change the settings for a file backup operation or use Windows Task Scheduler to change the defrag schedule in Windows VistaView products that this article applies to.Article ID:939615Last Review:July 19, 2007Revision:1.0On This PageSYMPTOMSIn Windows Vista, you may experience the following symptoms.Back to the topSymptom 1When you try to use Windows Task Scheduler to change the defrag schedule, you may receive the following error message:Transaction support within the specified file system resource manager is not started or was shut ... Read more..

A red X appears in the icon for a mapped network drive in Windows Vista, even though you can successfully access the driveView products that this article applies to.Article ID:938062Last Review:August 29, 2007Revision:2.0On This PageSYMPTOMSIn Windows Vista, a red X appears in the icon for a mapped network drive in Folders area of Windows Explorer. However, in the details pane, a green pipe appears in the icon for the same drive. Because you can successfully access the network drive, ... Read more..