Open Software Solutions

On a Windows Vista-based computer, the Microsoft ISATAP adapter appears with a yellow exclamation mark next to it in Device Manager, and you also receive an error messageView products that this article applies to.Article ID:932520Last Review:March 15, 2007Revision:1.3SYMPTOMS On a Windows Vista-based computer, the Microsoft ISATAP adapter appears with a yellow exclamation mark (!) next to it in Device Manager. Additionally, when you open the properties dialog box for the device, you receive an error message that ... Read more..

How to use User Account Control (UAC) in Windows VistaView products that this article applies to.Article ID:922708Last Review:April 23, 2007Revision:2.1On This PageINTRODUCTIONThis article describes the User Account Control (UAC) feature in Windows Vista. This article also describes how to run a program as an administrator in Windows Vista.Back to the topMORE INFORMATIONUser Account Control (UAC) is a new feature that helps prevent malicious programs, also known as malware, from damaging a system. UAC stops the automatic installation of unauthorized applications. ... Read more..

You cannot install a gadget if the gadget has international characters in the file name in Windows VistaView products that this article applies to.Article ID:930135Last Review:March 15, 2007Revision:1.2SYMPTOMSIn Windows Vista, you cannot install a gadget if the gadget has international characters in the file name. For example, you cannot install a gadget that has Japanese or Chinese characters in the file name.Back to the topCAUSEThis problem occurs because Windows Vista cannot extract files from some cabinet (.cab) files ... Read more..

Article ID: 959221 - Last Review: November 7, 2008 - Revision: 1.0You cannot change the settings in the font substitution table from some device fonts back to TrueType fonts on a Windows Vista-based or Windows Server 2008-based computerHotfix Download AvailableView and request hotfix downloadsView products that this article applies to.On This PageExpand all | Collapse allSYMPTOMSOn a Windows Vista-based or Windows Server 2008-based computer, you have a printer on which some device fonts are installed. On the computer, ... Read more..

MS07-017: Vulnerability in GDI could allow remote code executionView products that this article applies to.Article ID:925902Last Review:December 3, 2007Revision:6.5On This PageMicrosoft has released security bulletin MS07-017. The security bulletin contains all the relevant information about the security update. This information includes file manifest information and deployment options. To view the complete security bulletin, visit one of the following Microsoft Web sites:•Home users:http://www.microsoft.com/athome/security/update/bulletins/200704oob.mspx (http://www.microsoft.com/athome/security/update/bulletins/200704oob.mspx)•IT professionals:http://www.microsoft.com/technet/security/bulletin/ms07-017.mspx (http://www.microsoft.com/technet/security/bulletin/ms07-017.mspx)Back to the topKnown issues•Microsoft is aware of an issue that affects a limited number of ... Read more..

A transparent layered window appears corrupted after the program stops responding, the program window is replaced by a ghost window, and then the program resumes in Windows VistaView products that this article applies to.Article ID:934228Last Review:April 5, 2007Revision:2.0SYMPTOMSWhen a program stops responding in Windows Vista, top-level windows that are owned by the program are supposed to be replaced by a ghost window until the program resumes. When the program resumes, the ghost windows are replaced by the program windows. However, ... Read more..

Stop error message when you run the Common Scenario Stress with IO test, print to a shared printer on the network, or perform a power management operation on a Windows Vista-based computer: Stop 0x0000009FView products that this article applies to.Article ID:937322Last Review:August 29, 2007Revision:2.0On This PageSYMPTOMSYou perform one of the following operations on a Windows Vista-based computer:•Connect to a shared printer on the network, and then run the Common Scenario Stress with IO test in Driver Test Manager (DTM).•Print to ... Read more..

A folder does not open when you click the folder in the All Programs list in Windows VistaView products that this article applies to.Article ID:932404Last Review:August 29, 2007Revision:4.0On This PageSYMPTOMSIn Windows Vista, when you click a folder to open it in the All Programs list, the folder does not open. This problem occurs only when you try to open certain folders by using the Vista Start menu.This problem occurs if the folder is stored in one of the following locations:•Drive: ... Read more..

A Remote Desktop session disconnects even after you press a key when you receive the Idle timer expired message in Windows VistaView products that this article applies to.Article ID:929709Last Review:March 15, 2007Revision:1.1SYMPTOMSIn a Remote Desktop session on a Windows Vista-based computer, you receive the following warning message:Idle timer expired: Session has been idle over its time limit. It will be disconnected in 2 minutes. Press any key now to continue session.However, after you press a key, the ... Read more..

You cannot configure Windows Mail to use a Web-based (HTTP) e-mail account in Windows VistaView products that this article applies to.Article ID:926374Last Review:November 8, 2007Revision:5.2 Windows Mail no longer supports the HTTP servers that are used by Hotmail and other Web-based e-mail providers such as AOL mail, Google mail, and Yahoo! mail.This article is intended for a beginning to intermediate computer user. Symptoms of the problemWhen you try to configure Windows Mail to use a Web-based (HTTP) e-mail account ... Read more..

When a user logs on to a domain from a Windows Vista-based client computer, the client computer takes a long time (about 10 minutes) to process the logon scriptView products that this article applies to.Article ID:952611Last Review:July 17, 2008Revision:1.0On This PageSYMPTOMSConsider the following scenario. In an Active Directory domain environment, you deploy a user logon script to client computers in the domain. The logon script contains calls to Active Directory Service Interfaces (ADSI), such as Lightweight ... Read more..

Windows Explorer stops responding on a Windows Vista-based computer when you try to open a file or a folder that resides on a Sony Ultra Portable universal serial bus drive View products that this article applies to.Article ID:930092Last Review:March 15, 2007Revision:1.2On This PageSYMPTOMSWhen you try to open a file or a folder on an external Sony Ultra Portable universal serial bus (USB) drive (model VGP-UHDP04) that is connected to a Windows Vista-based computer, you cannot access the file or ... Read more..

You may experience a long delay after you enter the product key and then click Next in the Windows Vista Setup WizardView products that this article applies to.Article ID:930127Last Review:March 15, 2007Revision:1.2SYMPTOMSAfter you enter the product key and then click Next in the Windows Vista Setup Wizard, you may experience a long delay. This delay lasts about 20 to 60 seconds.CAUSEThis behavior may occur because of a timing issue in the Windows Vista Setup Wizard. This timing issue is ... Read more..

A Bluetooth device may no longer work correctly when you wake a Windows Vista-based computer from sleepView products that this article applies to.Article ID:929577Last Review:August 29, 2007Revision:2.0On This PageSYMPTOMSWhen you wake a Windows Vista-based computer from sleep, a Bluetooth device may no longer work correctly. After this problem occurs, the computer may stop responding when you try to put the computer to sleep again. Or, the computer may stop responding when you try to shut down or restart the computer.Back ... Read more..

You receive an error message when you start Windows Vista after you install an ATM network adapterView products that this article applies to.Article ID:926178Last Review:March 15, 2007Revision:2.4SYMPTOMS After you install an asynchronous transfer mode (ATM) network adapter, you receive the following error message when you start Windows Vista or Windows Server 2008:Windows encountered a problem installing the driver software for your device. The class installer has denied the request to install or upgrade this device.Back to the topCAUSEThis behavior occurs ... Read more..

Error message when you try to upgrade a computer to Windows Vista: This computer does not have enough space for temporary files. Error code 0x80070103View products that this article applies to.Article ID:928232Last Review:December 18, 2007Revision:2.0On This PageSYMPTOMSWhen you try to upgrade a computer to Windows Vista, you receive the following error message:This computer does not have enough space for temporary files. Windows installation needs at least size megabytes (MB) of space on any partition for temporary files. To install ... Read more..

The contents of a DFS share do not appear if you access the share by using a shortcut to the DFS link from a Windows Vista-based computer or from a Windows Server 2008-based client computerView products that this article applies to.Article ID:953537Last Review:August 1, 2008Revision:1.0On This PageSYMPTOMSOn a Windows Vista-based computer or on a Windows Server 2008-based client computer, you create a shortcut to a DFS link in the Favorite Links folder (%Userprofile% Links). However, when ... Read more..

Article ID: 959453 - Last Review: November 21, 2008 - Revision: 1.0On a computer that runs Windows Vista or Windows Server 2008, a PCI Express bus may run in PCI compatibility mode instead of in PCI native mode after the PCI root bus restartsHotfix Download AvailableView and request hotfix downloadsView products that this article applies to.On This PageExpand all | Collapse allSYMPTOMSOn a computer that runs Windows Vista or Windows Server 2008, a Peripheral Component Interconnect (PCI) Express bus ... Read more..

Article ID: 960735 - Last Review: January 13, 2009 - Revision: 2.0When you access a SATA device that supports the Native Command Queuing (NCQ) feature in Windows Vista or in Windows Server 2008, you may experience poor performanceHotfix Download AvailableView and request hotfix downloadsView products that this article applies to.On This PageExpand all | Collapse allSYMPTOMSOn a Windows Vista-based or Windows Server 2008-based computer, you have a Serial Advanced Technology Attachment (SATA) device that supports the Native Command Queuing (NCQ) ... Read more..

How to disable the command prompt during the Windows Vista Enterprise installation processView products that this article applies to.Article ID:929839Last Review:February 8, 2008Revision:3.0INTRODUCTIONIn some cases, you may want to use the command prompt to troubleshoot the Windows Vista Enterprise installation process. By default, the command prompt is enabled in Windows Vista Enterprise. This article describes how to disable the command prompt during the Windows Vista Enterprise installation process.Note To start a command prompt during the Windows Vista Enterprise installation process, ... Read more..