Open Software Solutions

Windows Vista may crash and you may receive a Stop error message on a blue screen when you remove a USB host controllerView products that this article applies to.Article ID:933938Last Review:May 3, 2007Revision:2.1SYMPTOMSIn Windows Vista, when you remove a USB host controller or a device that contains a USB host controller, Windows Vista may crash. Additionally, you may receive a Stop error message on a blue screen. This problem occurs if the following conditions are true:•A USB device is ... Read more..

Files that are encrypted by using the Encrypting File System (EFS) are not backed up when you use the “Back up files” option in Windows VistaView products that this article applies to.Article ID:934172Last Review:March 14, 2007Revision:1.0SYMPTOMSYou use the Back up files option in the Backup and Restore Center in Windows Vista. However, files are not backed up that are encrypted by using the Encrypting File System (EFS).Note The Back up computer option in Windows Vista correctly backs up ... Read more..

Error message when you try to activate Windows Vista: An error has occurredView products that this article applies to.Article ID:931276Last Review:November 28, 2007Revision:3.3On This PageSYMPTOMSWhen you try to activate Windows Vista, you may receive the following error message:An error has occurredIn this case, you also receive one of the following error codes and descriptions. Error codeDescription0xC004C003The activation server determined the specified product key is in use.0xC004C001The activation server determined the specified product key is invalid.0xC004C008The activation server determined that ... Read more..

Error message when you run the Sysprep command on a Windows Vista-based computer: A fatal error occurredView products that this article applies to.Article ID:930193Last Review:August 29, 2007Revision:2.0On This PageSYMPTOMSWhen you run the Sysprep command on a Windows Vista-based computer, you receive an error message that resembles the following: A fatal error occurred while trying to sysprep the machineAdditionally, an error code that resembles the following is logged in the Setupact.log file: 0x80070020ERROR_SHARING_VIOLATIONNote The Setupact.log file is located along the ... Read more..

You cannot use a fingerprint reader or another biometric device to log on after you upgrade to Windows VistaView products that this article applies to.Article ID:926673Last Review:March 15, 2007Revision:1.4SYMPTOMSAfter you upgrade to Windows Vista, you cannot use a fingerprint reader or another biometric device to log on.Back to the topCAUSEThis issue occurs because Windows Vista does not support the Graphical Identification and Authentication (GINA) components that the device requires.Back to the topRESOLUTIONTo resolve this problem, log on by using the ... Read more..

Follow these guidelines to help protect yourself from phishing scams sent through e-mail. 1. If you think you've received a phishing e-mail message, do not respond to it. 2. Report suspicious e-mail. Report the e-mail to the faked or "spoofed" organization. Contact the organization directly-not through the e-mail you received-and ask for confirmation. Or call the organization's toll-free number and speak to a customer service representative. Report the e-mail to the proper authorities, including the FBI, the Federal Trade Commission (FTC), and the Anti-Phishing ... Read more..

Guest operating systems that are supported on a Hyper-V virtual machine hostView products that this article applies to.Article ID:954958Last Review:June 26, 2008Revision:1.0On This PageFor more information about the Microsoft support policy on non-Microsoft virtualization hardware, click the following article number to view the article in the Microsoft Knowledge Base:897615 (/Feedback.aspx?kbNumber=897615/) Support policy for Microsoft software running in non-Microsoft hardware virtualization softwareBack to the topINTRODUCTIONThis article lists the server and client guest operating systems that are supported on a Hyper-V virtual ... Read more..

Description of the Jet 4.0 Database Engine update rollup for the release version of Windows Vista: May 11, 2007View products that this article applies to.Article ID:937248Last Review:October 27, 2007Revision:2.1On This PageSUMMARYThis article describes a Jet 4.0 Database Engine update rollup for the release version of Windows Vista. This update rollup fixes several issues that are not documented in the Microsoft Knowledge Base.Back to the topINTRODUCTIONThis article describes the Microsoft Jet 4.0 Database Engine issues that are fixed in the ... Read more..

A USB video camera that is connected to a Windows Vista-based computer may not display an image after you resume the computer from sleepView products that this article applies to.Article ID:938315Last Review:June 7, 2007Revision:1.0SYMPTOMSConsider the following scenario:•You have a video camera that is connected to a Windows Vista-based computer through a USB connection. Note This kind of camera may also be known as a webcam.•You use the video camera together with a video-capture program to capture input from the camera.•The ... Read more..

The enhanced video renderer (EVR) sends the EC_DISPLAY_CHANGED event when you play a video stream in Windows VistaView products that this article applies to.Article ID:935878Last Review:September 11, 2007Revision:1.3On This PageSYMPTOMSIn Windows Vista, you play a video stream by using DirectShow and the enhanced video renderer (EVR). When an upstream filter performs a dynamic reconnection, the EVR sends the EC_DISPLAY_CHANGED event. Therefore, the other filters may stop working.Back to the topRESOLUTIONUpdate informationThe following files are available for download from the Microsoft ... Read more..

You cannot install a gadget if the gadget has international characters in the file name in Windows VistaView products that this article applies to.Article ID:930135Last Review:March 15, 2007Revision:1.2SYMPTOMSIn Windows Vista, you cannot install a gadget if the gadget has international characters in the file name. For example, you cannot install a gadget that has Japanese or Chinese characters in the file name.Back to the topCAUSEThis problem occurs because Windows Vista cannot extract files from some cabinet (.cab) files ... Read more..

A Web site sends data very slowly or drops the data completely when you use Windows Vista EnterpriseView products that this article applies to.Article ID:929868Last Review:October 16, 2007Revision:1.1SYMPTOMSWhen you use Windows Vista Enterprise to try to access a Web site, the Web site sends data very slowly or drops the data completely.Back to the topCAUSEBy default, Windows Vista Enterprise fully supports RFC 1323 and supports a Windows Scaling factor of 8. This issue occurs when a Web site does ... Read more..

The administrator account does not appear on the Windows Vista Welcome screenView products that this article applies to.Article ID:926183Last Review:March 15, 2007Revision:1.3SYMPTOMSYou notice that the administrator account does not appear on the Windows Vista Welcome screen.Back to the topCAUSEBy default, the following conditions are true in Windows Vista:•The built-in administrator account is disabled.•The built-in administrator account cannot log on to the computer in safe mode.Note In some cases, Windows Vista may determine, during an upgrade from Microsoft Windows XP, ... Read more..

The value in the Next Run Time field in Task Scheduler is incorrect on a Windows Vista-based computerView products that this article applies to.Article ID:950035Last Review:April 25, 2008Revision:1.0On This PageSYMPTOMSOn a Windows Vista-based computer, you create a scheduled task that has repetition settings. When you examine the next run time of the scheduled task, the value of Next Run Time field may be incorrect.For example, you create a daily scheduled task as follows:•The task starts at 7:00 A.M. and has ... Read more..

Article ID: 967759 - Last Review: February 10, 2009 - Revision: 1.0Sort function of STL Gives Unexpected Output when Vector is a Type Derived from _com_ptr_tView products that this article applies to.Expand all | Collapse allSource: Microsoft SupportBack to the topRAPID PUBLISHINGRAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.Back to the topActionC++ code which ... Read more..

Error message when you run a program that uses the waveOutWrite function on a Windows Vista-based computer: MMSYSERR_NODRIVERView products that this article applies to.Article ID:936316Last Review:August 24, 2007Revision:1.2On This PageSYMPTOMSConsider the following scenario:•You have a Windows Vista-based computer that has multiple processors, such as a dual-core processor. Or, the computer has a hyperthreading-enabled processor. •You run a program that uses the waveOutWrite function. In this scenario, the waveOutWrite function returns the following error message: MMSYSERR_NODRIVERThe waveOutWrite function ... Read more..

The World Wide Web publishing service is unexpectedly turned on and started after you upgrade to Windows VistaView products that this article applies to.Article ID:930905Last Review:March 19, 2007Revision:1.2SYMPTOMSAfter you upgrade from Microsoft Windows XP Service Pack 2 (SP2) to Windows Vista, the World Wide Web publishing service is unexpectedly turned on and started. This problem occurs even though this Microsoft Internet Information Services (IIS) component is not installed in Windows XP before the upgrade occurs.Back to the topCAUSEThis ... Read more..

The DeviceType registry entry value is truncated when the Microsoft Storport driver is installed on a computer that is running Windows Server 2008 or Windows Vista View products that this article applies to.Article ID:953390Last Review:June 6, 2008Revision:1.1On This PageSYMPTOMSThe Microsoft Storport driver (Storport.sys) is installed on a computer that is running Windows Server 2008 or Windows Vista. Then, you notice that the value of the DeviceType registry entry for storage devices is truncated to half of its length. Note ... Read more..

Article ID: 960014 - Last Review: December 3, 2008 - Revision: 1.1Some services occasionally do not start if you repeatedly restart a computer that runs Windows Vista or Windows Server 2008Hotfix Download AvailableView and request hotfix downloadsView products that this article applies to.On This PageExpand all | Collapse allSYMPTOMSYou have a computer that runs Windows Vista or Windows Server 2008. If you repeatedly restart the computer, some services occasionally do not start. For example, the TCP/IP NetBIOS Helper service and ... Read more..

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows VistaView products that this article applies to.Article ID:929461Last Review:March 12, 2008Revision:5.1SYMPTOMSYou upgrade a computer to Windows Vista or install Windows Vista Service Pack 1 or you install or uninstall applications that have a CD/DVD filter driver. When you restart the computer, the CD drive or DVD drive no longer works as expected.Back to the topCAUSEThis problem may occur if one ... Read more..