Open Software Solutions

The Photo E-mail wizard closes when you try to send a picture by using e-mail in Windows VistaView products that this article applies to.Article ID:928431Last Review:July 12, 2007Revision:2.0SYMPTOMSIn Windows Vista, when you try to send a picture by using e-mail, the Photo E-mail wizard does not send the picture. Instead, the wizard closes.This problem occurs when you use one of the following methods:•You right-click a picture, click Send To, and then click Mail recipient.•You select a picture in Windows Photo ... Read more..

The OOBE Wizard may not run when you use Sysprep.exe to deploy a Windows Vista imageView products that this article applies to.Article ID:926175Last Review:March 15, 2007Revision:1.3SYMPTOMSWhen you use the System Preparation tool (Sysprep.exe) in audit mode to deploy a Windows Vista Windows Image Format (WIM) image file, the Out of Box Experience (OOBE) Wizard does not run automatically. Instead, the OOBE Wizard is displayed as a System Cleanup Action option in a dialog box. This symptom occurs even though the ... Read more..

A connected USB storage device does not appear when you click the Safely Remove Hardware icon in the notification area in Windows Vista View products that this article applies to.Article ID:927826Last Review:March 15, 2007Revision:1.3SYMPTOMSAfter you connect a USB storage device such as a flash drive to a computer that is running Windows Vista, the device does not appear when you click the Safely Remove Hardware icon in the notification area. Therefore, you cannot prepare Windows Vista for the removal of ... Read more..

You cannot configure Windows Mail to use a Web-based (HTTP) e-mail account in Windows VistaView products that this article applies to.Article ID:926374Last Review:November 8, 2007Revision:5.2 Windows Mail no longer supports the HTTP servers that are used by Hotmail and other Web-based e-mail providers such as AOL mail, Google mail, and Yahoo! mail.This article is intended for a beginning to intermediate computer user. Symptoms of the problemWhen you try to configure Windows Mail to use a Web-based (HTTP) e-mail account ... Read more..

A handle leak occurs in a Server Message Block (SMB) session between two Windows Vista-based computers or between two Windows Server 2008-based computersView products that this article applies to.Article ID:948572Last Review:April 17, 2008Revision:1.0On This PageSYMPTOMSConsider the following scenario:•In a network environment, you set up a Server Message Block (SMB) connection between two Windows Vista-based computers that use the SMB2 protocol.•The SMB session requires more than one roundtrip.•The connection is closed while Windows Vista is processing the response for the ... Read more..

Article ID: 963682 - Last Review: January 22, 2009 - Revision: 1.0Image of the Shortcut (.url) on the desktop gets changed when using Remote DesktopView products that this article applies to.Expand all | Collapse allSource: Microsoft SupportBack to the topRAPID PUBLISHINGRAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.Back to the topSymptomConsider the following scenario:·         ... Read more..

Error message when you start Outlook 2007 in Windows Vista: <FileName>.pst file could not be openedView products that this article applies to.Article ID:934545Last Review:April 16, 2007Revision:1.0SYMPTOMSWhen you start Microsoft Office Outlook 2007 in Windows Vista, you receive the following error message: FileName.pst file could not be opened. The file may not be compatible with this version of Outlook or it may be corrupted.Back to the topCAUSEThis problem occurs when all following conditions are true:•You used the Backup Status and Configuration ... Read more..

You cannot install some programs after you restore Windows Vista by using a Windows Complete PC Backup and Restore imageView products that this article applies to.Article ID:932142Last Review:August 29, 2007Revision:4.1On This PageSYMPTOMSAfter you restore a Windows Vista-based computer by using a Windows Complete PC Backup and Restore image, you may be unable to install certain programs. When this problem occurs, you may receive the following error message:The Directory Name is Invalid.Back to the topCAUSEThis problem occurs because the Temp folder ... Read more..

An update is available for Windows Error Reporting in Windows Vista to make sure that problem reports are sent only after you have granted permissionView products that this article applies to.Article ID:930857Last Review:August 29, 2007Revision:6.0On This PageSYMPTOMSSome programs that run on Windows Vista use Microsoft Application Error Reporting (DW 2.0) to report certain problems to Microsoft. In some instances, these programs may unintentionally send problem reports to Microsoft without first verifying that you have granted permission for this ... Read more..

The Photo E-mail wizard closes when you try to send a picture by using e-mail in Windows VistaView products that this article applies to.Article ID:928431Last Review:July 12, 2007Revision:2.0SYMPTOMSIn Windows Vista, when you try to send a picture by using e-mail, the Photo E-mail wizard does not send the picture. Instead, the wizard closes.This problem occurs when you use one of the following methods:•You right-click a picture, click Send To, and then click Mail recipient.•You select a picture in Windows Photo ... Read more..

You cannot record more data to a recordable DVD-R Dual Layer disc after you format and then eject the disc in Windows VistaView products that this article applies to.Article ID:928355Last Review:March 15, 2007Revision:1.4SYMPTOMS After you format and then eject a recordable DVD-R Dual Layer disc in Windows Vista, you cannot record more data to the disc. Back to the topCAUSEThis issue occurs because Windows automatically closes the disc when you eject it. Closing a disc lets you use it in ... Read more..

Article ID: 960334 - Last Review: December 18, 2008 - Revision: 1.0The Windows Server 2008 and Windows Vista Failover Cluster Validation process fails, and you receive an error message when the System cryptography: Use FIPS compliant algorithms for encryption, hashing and signing policy is enabledHotfix Download AvailableView and request hotfix downloadsView products that this article applies to.On This PageExpand all | Collapse allSYMPTOMSThe following policy is enabled on a Windows Server 2008-based computer or on a Windows Vista SP1-based ... Read more..

How to use the BitLocker Recovery Password Viewer for Active Directory Users and Computers tool to view recovery passwords for Windows VistaView products that this article applies to.Article ID:928202Last Review:October 26, 2007Revision:3.2On This PageINTRODUCTIONThis article describes how to use the BitLocker Recovery Password Viewer for Active Directory Users and Computers tool. The BitLocker Drive Encryption feature is a data protection feature that is included with the following versions of Windows Vista:•Windows Vista Ultimate•Windows Vista EnterpriseYou can use this tool ... Read more..

Error message when you try to upgrade a computer to Windows Vista: This computer does not have enough space for temporary files. Error code 0x80070103View products that this article applies to.Article ID:928232Last Review:December 18, 2007Revision:2.0On This PageSYMPTOMSWhen you try to upgrade a computer to Windows Vista, you receive the following error message:This computer does not have enough space for temporary files. Windows installation needs at least size megabytes (MB) of space on any partition for temporary files. To install ... Read more..

After you download the Group Policy preference client-side extensions on a Windows Vista-based or a Windows XP-based computer, nothing is present under Computer Configuration Policies Administrative Templates System Group PolicyView products that this article applies to.Article ID:954372Last Review:June 26, 2008Revision:1.0SYMPTOMSConsider the following scenario: •On a Windows Vista-based or a Windows XP-based computer, you download the Group Policy preference client-side extensions that are described in Microsoft Knowledge Base article (KB) 943729.•You try to turn on tracing for ... Read more..

You cannot start Sync Center from Windows Explorer on a Windows Server 2008-based computerView products that this article applies to.Article ID:951043Last Review:April 15, 2008Revision:1.0SYMPTOMSConsider the following scenario:•You are running a Windows Server 2008-based computer.•In Windows Explorer, you click Open Sync Center on the Tools menu. In this scenario, nothing happens. Sync Center does not start as expected.Back to the topCAUSEThis problem occurs if you did not install the Windows Desktop Experience component of ... Read more..

Article ID: 959573 - Last Review: November 4, 2008 - Revision: 1.0PRB: GetVolumeNameForVolumeMountPoint API may return Incorrect Name for Volumes with Multiple NamesView products that this article applies to.Expand all | Collapse allSource: Microsoft SupportBack to the topRAPID PUBLISHINGRAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.Back to the topSymptomOn Windows, every volume is assigned a ... Read more..

Event ID 215 is logged in the Application event log after you install Windows Vista and then restart the computerView products that this article applies to.Article ID:938494Last Review:June 19, 2007Revision:1.2SYMPTOMSYou install Windows Vista and then restart the computer. An event that resembles the following is logged in the Application event log on a Windows Vista-based computer:Event Type: Error Event Source: ESENTEvent ID: 215Description: WinMail (3924) WindowsMail0: The backup has been stopped because it was halted by the client or the ... Read more..

Description of the Software Update for Web Folders: May 18, 2007View products that this article applies to.Article ID:907306Last Review:September 11, 2007Revision:1.6On This PageSUMMARYThis article describes the Web folders issues that are fixed in the Software Update for Web Folders that is dated May 18, 2007.This article describes the following items about the update:•The issues that the update fixes.•The prerequisites for installing the update.•Whether you must restart the computer after you install the update.•Whether the update is replaced by any other ... Read more..

The screen may go blank when you try to upgrade the video driver on a Windows Vista-based computerView products that this article applies to.Article ID:932539Last Review:August 29, 2007Revision:2.0On This PageSYMPTOMSWhen you try to upgrade the video driver on a Windows Vista-based computer, the screen may go blank. In this situation, nothing happens when you move the mouse or when you press CTRL+ALT+DELETE. If you turn off the power and then restart the computer, the desktop is displayed correctly. ... Read more..