Open Software Solutions

Error message when you use Outlook 2007 to send a Word 2003 document that you have opened in Word 2007: Word could not load the e-mail envelopeView products that this article applies to.Article ID:948859Last Review:April 1, 2008Revision:1.0SYMPTOMSConsider the following scenario: •You have a Word 2003 document that contains mail recipient information and attachments.•You have installed Microsoft Office Outlook 2007 and Office Word 2007 on your computer.•You open the Word 2003 document in Word 2007.In this scenario, when you click Send ... Read more..

Microsoft Outlook autodiscover issues while customer is in co-existence while using the same namespaceView products that this article applies to.Article ID:956297Last Review:July 28, 2008Revision:1.0Source: Microsoft SupportBack to the topRAPID PUBLISHINGRAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.Back to the topActionMicrosoft Outlook AutoDiscover will not Configure Outlook for the Microsoft Online Environment. It will revert ... Read more..

Description of the Word 2007 hotfix package: June 20, 2008View products that this article applies to.Article ID:954576Last Review:July 17, 2008Revision:1.0On This PageSUMMARYThis article describes the Microsoft Office Word 2007 issue that is fixed in the Word 2007 hotfix package that is dated June 20, 2008.This article describes the following items about the hotfix package:•The issues that the hotfix package fixes.•The prerequisites for installing the hotfix package.•Whether you must restart the computer after you install the hotfix package.•Whether the ... Read more..

Article ID: 959456 - Last Review: February 13, 2009 - Revision: 1.0Error message when you try to open an appointment in the calendar after you apply hotfix 955572: Cannot open this itemView products that this article applies to.Expand all | Collapse allSYMPTOMSAfter you apply hotfix 955572, you may receive an error message when you open an appointment in a shared calendar: Cannot open this item This issue may occur if the following conditions are true: ... Read more..

Article ID: 952684 - Last Review: March 10, 2009 - Revision: 1.0In Outlook 2007, when you disable the permission controls for mailbox folders by setting the DisableEditPermissions registry entry, the permission controls for public folders are disabled unexpectedlyView products that this article applies to.Expand all | Collapse allSYMPTOMSIn Microsoft Office Outlook 2007, when you disable the permission controls for mailbox folders by setting the following registry data, mailbox folders are disabled as expected. However, the permission controls for public ... Read more..

You may experience various symptoms when you try to open an Office document from a Web site hyperlink in a 2007 Office application on a Windows Vista-based client computerView products that this article applies to.Article ID:955375Last Review:July 28, 2008Revision:1.0SYMPTOMSOn a Windows Vista-based client computer, you try to open a Microsoft Office document from a Web site hyperlink in a 2007 Microsoft Office application. When you do this, you may experience the following symptoms:•Performance is slow, or the 2007 Office ... Read more..

An update is available for Outlook 2007 that improves Internet Calendar functionality and improves compatibility with IMAP serversView products that this article applies to.Article ID:950219Last Review:May 29, 2008Revision:1.0On This PageSUMMARYThis article describes an update that is available for Microsoft Office Outlook 2007. This update improves Internet Calendar functionality, and it improves compatibility with Internet Message Access Protocol (IMAP) servers.Back to the topMORE INFORMATIONThis update for Outlook 2007 adds support for the following Internet Calendar features:•Users can now respond to ... Read more..

Error message when you start Outlook 2007 in Windows Vista: <FileName>.pst file could not be openedView products that this article applies to.Article ID:934545Last Review:April 16, 2007Revision:1.0SYMPTOMSWhen you start Microsoft Office Outlook 2007 in Windows Vista, you receive the following error message: FileName.pst file could not be opened. The file may not be compatible with this version of Outlook or it may be corrupted.Back to the topCAUSEThis problem occurs when all following conditions are true:•You used the Backup Status and Configuration ... Read more..

Description of the Software Update for Web Folders: May 18, 2007View products that this article applies to.Article ID:907306Last Review:September 11, 2007Revision:1.6On This PageSUMMARYThis article describes the Web folders issues that are fixed in the Software Update for Web Folders that is dated May 18, 2007.This article describes the following items about the update:•The issues that the update fixes.•The prerequisites for installing the update.•Whether you must restart the computer after you install the update.•Whether the update is replaced by any other ... Read more..

When a Windows Vista-based client computer synchronizes a cached Outlook .pst file with the server, you cannot access the .pst fileView products that this article applies to.Article ID:944386Last Review:March 12, 2008Revision:1.0On This PageSYMPTOMSConsider the following scenario:•You are running Microsoft Office Outlook on a Windows Vista-based computer.•You are using a Personal Folders File (.pst file) that is stored in a folder. •The folder is redirected to a server. •The .pst file is cached locally by Client-Side Caching (CSC).In ... Read more..

Description of the Outlook 2007 Junk E-mail Filter update: September 9, 2008 View products that this article applies to.Article ID:956080Last Review:September 10, 2008Revision:1.0On This PageINTRODUCTIONThis update provides the Junk E-mail Filter in Microsoft Office Outlook 2007 with a more current definition of which e-mail messages should be considered junk e-mail. This update was released in September 2008.Back to the topMORE INFORMATIONUpdate detailsThis update replaces the following previously released update:955433 (/Feedback.aspx?kbNumber=955433/) Description of the Outlook 2007 Junk E-mail Filter update: August ... Read more..

Description of the Outlook 2007 Junk E-mail Filter update: August 12, 2008View products that this article applies to.Article ID:955433Last Review:August 12, 2008Revision:1.0On This PageINTRODUCTIONThis update provides the Junk E-mail Filter in Microsoft Office Outlook 2007 with a more current definition of which e-mail messages should be considered junk e-mail. This update was released in August 2008.Back to the topMORE INFORMATIONUpdate detailsThis update replaces the following update:953463 (/Feedback.aspx?kbNumber=953463/) Description of the Outlook 2007 Junk E-mail Filter update: July 8, 2008Back to ... Read more..

Article ID: 958934 - Last Review: November 3, 2008 - Revision: 1.0Outlook 2007 crashes after you install a package that contains the .NET Framework 3.5 with SP1 and the .NET Framework 2.0 with SP2 on an Exchange 2007 Client Access serverView products that this article applies to.Expand all | Collapse allSYMPTOMSYou may experience one or more of the following symptoms after you install a package that contains the Microsoft .NET Framework 3.5 with Service Pack 1 (SP1) and ... Read more..

The changes in the TOC and PageRef fields do not appear when you compare Word 2007 documentsView products that this article applies to.Article ID:954540Last Review:July 17, 2008Revision:1.0SYMPTOMSYou update some page values in a Microsoft Office Word 2007 document. When you compare the revised document to the original document, the changes in the TOC and PageRef fields do not appear.RESOLUTIONImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might ... Read more..

When you start the Microsoft Exchange client, one of the more common reasons for slow startup is the failure to resolve the Microsoft Exchange Server TCP/IP host name. This document discusses the steps for eliminating host name resolution issues on client computers with Transmission Control Protocol/Internet Protocol (TCP/IP) running. Start troubleshooting by going to the Microsoft Exchange Server properties of the user profile. With the correct server name and mailbox entered, click the Check Name button to get an idea ... Read more..

Article ID: 956573 - Last Review: November 20, 2008 - Revision: 1.0Event ID 1032 is not logged in the Application log when users send e-mail messages while they are logged on to Outlook Web Access as another user in Exchange 2007View products that this article applies to.Expand all | Collapse allSYMPTOMSIn a Microsoft Exchange Server 2007 environment, you grant a user the Full Access permission and the Send As permission on a shared mailbox or Exchange Management ... Read more..

Article ID: 957829 - Last Review: November 11, 2008 - Revision: 1.0Description of the Outlook 2007 Junk E-mail Filter update: November 11, 2008View products that this article applies to.On This PageExpand all | Collapse allINTRODUCTIONThis update provides the Junk E-mail Filter in Microsoft Office Outlook 2007 with a more current definition of which e-mail messages should be considered junk e-mail. This update was released in November 2008.Back to the topMORE INFORMATIONUpdate detailsThis update replaces the following previously released update:957258  ... Read more..

Article ID: 951597 - Last Review: November 11, 2008 - Revision: 1.0MS08-069: Description of the security update for the 2007 Office servers: November 11, 2008View products that this article applies to.On This PageExpand all | Collapse allINTRODUCTIONMicrosoft has released security bulletin MS08-069. To view the complete security bulletin, visit one of the following Microsoft Web sites: Home users:http://www.microsoft.com/protect/computer/updates/bulletins/200811.mspx (http://www.microsoft.com/protect/computer/updates/bulletins/200811.mspx) Skip the details: ... Read more..

NSPI connections from Microsoft Outlook to a Windows Server 2008-based domain controller may fail with an error code: MAPI_E_LOGON_FAILEDView products that this article applies to.Article ID:949469Last Review:April 1, 2008Revision:1.0Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the ... Read more..

There are a couple of situations which may cause Outlook to download duplicate messages: Outlook Downloads Messages from a POP3 Server Twice: http://support.microsoft.com/default.aspx?scid=kb;en-us;292249 Mail Retrieval Problems Occur When You Receive POP Mail: http://support.microsoft.com/default.aspx?scid=kb;en-us;317945 Password Prompt, Duplicate Messages Appear If Outlook Profile Has Two POP3 Accounts: http://support.microsoft.com/default.aspx?scid=kb;en-us;284404&Product=ol2002 POP3 Headers Are Duplicated: http://support.microsoft.com/default.aspx?scid=kb;en-us;289942&Product=ol2002 You are Using Anti-Virus Software Many of the anti-virus programs that scan email can cause this issue as well. When the messages are large, the software causes a 'timeout' to the server ... Read more..