Consider the following scenario. You try to open or to save a 2007 Microsoft Office document in one of the programs that is listed in the “Applies to” section. The file uses the Open XML file format that is new to the 2007 Microsoft Office system. In this scenario, you may receive one of the following error messages:

This file was created by a newer version of Microsoft Excel. Do you want to download a compatibility pack so that you can work with this file?

This file was created by a newer version of Microsoft PowerPoint. Do you want to download a compatibility pack so that you can work with this file?

This file was created by a newer version of Microsoft Word. Do you want to download a compatibility pack so that you can work with this file?

CAUSE

This issue may occur if one of the following conditions is true:

Additionally, the following condition is true:

RESOLUTION

To resolve this issue, install the Compatibility Pack. To do this, use one of the following methods:

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Microsoft Knowledge Base Article

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The Microsoft Office Activation Assistant for the 2007 Microsoft Office suites tool does not display a trial activation key in the OEM Key displayed here box when you click Click here to request your Trial Activation key online. Instead, you receive the following message:

The Microsoft Office Activation Assistant has detected more than one version of a 2007 Microsoft Office release installed on your computer. Please go to www.microsoft.com/office/pctrial2007 to select a version and request a trial activation key.

CAUSE

The Office Activation Assistant for the 2007 Microsoft Office suites tool cannot display activation keys if you have multiple 2007 Office system products installed on a single computer.

RESOLUTION

To resolve this issue, follow these steps:

MORE INFORMATION

The Office Activation Assistant for the 2007 Microsoft Office suites tool is preinstalled on OEM computers together with one or more 2007 Office system products. This tool gives users a simple way to request a trial activation key. This key is required when a 2007 Office application from a preinstalled 2007 Office system product is started for the first time.

You can start the Office Activation Assistant for the 2007 Microsoft Office suites tool by clicking Microsoft Office – 60 Day Trial on the Windows desktop.

APPLIES TO

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Microsoft Knowledge Base Article

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MORE INFORMATION

The security level setting affects the following items:

In 2003 Office programs, a component checks all files of these types. If the macro security is set to High, running scripts is disabled. If the macro security is set to Medium, the user is asked whether to run script in these files. If macro security is set to Low, the script is run.

Note Exceptions to the security settings are as follows:

Office 2003 programs

To locate the security level setting for macros in an Office 2003 program, follow these steps:

2007 Office programs

To locate the security level setting for macros in a 2007 Office program, follow these steps:

In the 2007 Office programs, the security level settings are simplified by comparison with the settings in Office 2003 programs. The macro security settings are as follows:

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Microsoft Knowledge Base Article

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This article describes how to determine the version of an installed 2007 Microsoft Office language pack.

MORE INFORMATION

To determine the version of an installed 2007 Office language pack, use one of the following methods.

Method 1: Use Control Panel

Windows XP or Windows Server 2003

To determine the version of the installed language pack and to determine whether updates or services packs are installed for the language pack, use the Add or Remove Programs feature in Control Panel. To do this, follow these steps:

Windows Vista

To determine the version of the installed language pack and to determine whether updates or services packs are installed for the language pack, use the Programs feature in Control Panel. To do this, follow these steps:

Method 2: Use a Microsoft Visual Basic for Applications script

Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure. However, they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements.
To determine the language pack version information in a 2007 Office system deployment, you can use the sample Visual Basic for Applications script that is provided in this method. The sample Visual Basic script queries the Windows Installer program to provide the version of the installed products.

You must use a Visual Basic script to determine the language pack version if you deployed the language pack by copying the language pack files into the source image of the program that was being installed.

For example, you must use this method if you copied the language pack files into the Updates folder of the 2007 Microsoft Office Enterprise source image. This is because a language pack that is installed in this manner is not listed separately in the Add or Remove Programs feature in Control Panel.

To determine the version information for the installed language pack by using a Visual Basic script, follow these steps:

Set oWI = CreateObject("WindowsInstaller.Installer")
For Each prod In oWI.Products
    If UCase(Right(prod, 7)) = "0FF1CE}" Then _
            sOutput = sOutput & prod & vbTab & _
                              oWI.ProductInfo(prod, "VersionString") & vbTab & _
                              oWI.ProductInfo(prod, "ProductName") & vbCrLf
Next
wscript.echo sOutput

The language pack version information that is provided by the sample Visual Basic script contains the product code GUID in the first column followed by the product version and by the product name.

The following information is an example of the language pack version information that is provided by the sample Visual Basic script:

Microsoft (R) Windows Script Host Version 5.7
Copyright (C) Microsoft Corporation. All rights reserved.

{90120000-0030-0000-0000-0000000FF1CE}        12.0.6215.1000           Microsoft Office Enterprise 2007
{90120000-0051-0000-0000-0000000FF1CE}        12.0.6215.1000           Microsoft Office Visio Professional 2007
{90120000-00A1-0410-0000-0000000FF1CE}        12.0.6215.1000           Microsoft Office OneNote MUI (Italian) 2007
{90120000-00A1-0401-0000-0000000FF1CE}        12.0.6215.1000           Microsoft Office OneNote MUI (Arabic) 2007
{90120000-00A1-0411-0000-0000000FF1CE}        12.0.6215.1000           Microsoft Office OneNote MUI (Japanese) 2007
{90120000-00A1-0402-0000-0000000FF1CE}        12.0.6215.1000           Microsoft Office OneNote MUI (Bulgarian) 2007
{90120000-00A1-0412-0000-0000000FF1CE}        12.0.6215.1000           Microsoft Office OneNote MUI (Korean) 2007
{90120000-00A1-0422-0000-0000000FF1CE}        12.0.6215.1000           Microsoft Office OneNote MUI (Ukrainian) 2007
{90120000-00A1-0413-0000-0000000FF1CE}        12.0.6215.1000           Microsoft Office OneNote MUI (Dutch) 2007
{90120000-00A1-0404-0000-0000000FF1CE}        12.0.6215.1000           Microsoft Office OneNote MUI (Chinese (Traditional)) 2007
{90120000-00A1-0804-0000-0000000FF1CE}        12.0.6215.1000           Microsoft Office OneNote MUI (Chinese (Simplified)) 2007
{90120000-00A1-0C04-0000-0000000FF1CE}        12.0.6215.1000           Microsoft Office OneNote MUI (Chinese (Traditional)) 2007
{90120000-00A1-0414-0000-0000000FF1CE}        12.0.6215.1000           Microsoft Office OneNote MUI (Norwegian (Bokm†l)) 2007
{90120000-00A1-0424-0000-0000000FF1CE}        12.0.6215.1000           Microsoft Office OneNote MUI (Slovenian) 2007
{90120000-00A1-0405-0000-0000000FF1CE}        12.0.6215.1000           Microsoft Office OneNote MUI (Czech) 2007

For more information about how to deploy multiple languages of the 2007 Office system, see the “Customize a multilanguage deployment of the 2007 Office system” topic in the 2007 Office Resource Kit. To do this, visit the following Microsoft TechNet Web site:

http://technet2.microsoft.com/Office/en-us/library/9b5b2d78-66a7-4b0d-bbf1-788036e230e21033.mspx (http://technet2.microsoft.com/Office/en-us/library/9b5b2d78-66a7-4b0d-bbf1-788036e230e21033.mspx)

APPLIES TO

——————————————–

Microsoft Knowledge Base Article

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When you click Start, point to All Programs, and then click New Office Document, only the Blank Document template for Word can be seen in the New Office Document dialog box. All other Office templates are missing.

CAUSE

This problem may occur if you upgrade Microsoft Office XP or earlier to Microsoft Office 2003 or later versions of Office, and not all the Office XP or earlier programs are upgraded or are removed. The most common cause of this problem is if Microsoft Office FrontPage 2003 was installed with Office XP or earlier. When you upgrade to Office 2003 or later versions of Office and you use the Typical or Upgrade installation option, FrontPage 2003 is not installed. This problem may also occur if you use the Custom Install option during Office Setup, and instruct Setup not to upgrade or to remove a specific Office XP or earlier program. If Office XP or earlier programs are still present on your computer, the new Office shortcuts are not installed.

RESOLUTION

To resolve this problem, use the Add or Remove Programs tool to install the New and Open Office Document Shortcuts feature. To do this, use one of the following methods.

Method 1: 2007 Microsoft Office programs

Method 2: Microsoft Office 2003 programs

——————————————–

Microsoft Knowledge Base Article

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When you visit the Microsoft Office Online Web site to scan for updates for your Microsoft Office programs, Office Update may offer updates to programs that you do not have installed on your computer. Or, you may be prompted to insert the CD for an earlier version of Microsoft Office.

For example, you may be offered updates for Microsoft Office 2003 as an upgrade over Microsoft Office XP Pro. Or, you may be prompted to provide the Office XP CD so that the Setup program can access the ProPlus.msi file.

To look for updates, visit the following Microsoft Web site:

http://office.microsoft.com/officeupdate/default.aspx (http://office.microsoft.com/officeupdate/default.aspx)

CAUSE

Scenario 1
This behavior may occur when you upgrade the Microsoft Office programs from one Office version to another.

In this scenario, some components may be left on the computer from the earlier version. For example, by default, if you install Microsoft Office 2000 Premium or Office XP Pro Plus, Microsoft FrontPage 2000 or Microsoft FrontPage 2002 is respectively installed.

When you upgrade to Microsoft Office 2003, the earlier version of Microsoft FrontPage may be left on the computer because FrontPage is not upgraded by Office 2003. Additionally, FrontPage is not removed by the upgrade.

Therefore, some Microsoft Office components are left on the computer. When you visit Office Update and scan for updates, the components from the earlier version may be found, and any updates for that version may be offered to you to install.

Scenario 2
By default, this behavior may occur when updates become available for components that may not be installed. Additionally, this behavior may occur when users choose not to install certain components.

The Office Update detection program checks for installed products. The program makes recommendations for updates for any part of all installed Office products. For example, the English version of Microsoft Office only installs the English language proofing tools unless you have customized your installation.

When you visit Office Update and then you scan for updates, the update for the French language proofing tool is recommended if there is an update to the French proofing tool. This recommendation is made regardless of whether the French proofing tool is installed.

RESOLUTION

To resolve the issue that is described in Scenario 1, remove the earlier Office components that you do not want on your computer. To do this, follow these steps:

To resolve the issue that was described in Scenario 2, use one of the following methods:

——————————————–

Microsoft Knowledge Base Article

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When your trial version of the Microsoft 2007 Office suite or program expires, you may have the option to convert the trial version to the full retail perpetual license version of the suite or program.

This article describes how to determine whether your trial version of the 2007 Office suite or program is eligible for conversion to the full retail perpetual license version. This article also describes how to make this conversion.

MORE INFORMATION

Step 1: Determine whether your trial version is convertible

The following trial versions of the 2007 Office suite or programs may be eligible for conversion to full retail perpetual license versions:

Note Not all trial versions of the 2007 Office suite or programs can be converted to the full retail perpetual license version of the suite or program. A trial version of the 2007 Office suite or program that cannot be converted does not have a conversion option anywhere in the user interface.

If the trial version of the 2007 Office suite or program is not convertible, you must remove the trial version and then install the full retail perpetual license version.

Step 2: Purchase a perpetual license product key

When you decide to convert your trial version of the 2007 Office suite or program to a full retail perpetual license version, you must first purchase a perpetual license product key from Microsoft. Alternatively, you can purchase a full retail perpetual license version of the suite or program from Microsoft or from any authorized retail store.

Step 3: Use one of the conversion methods to convert the trial version to the full retail perpetual license version

There are three methods that you can use to convert your trial version of the 2007 Office suite or program to the full retail perpetual license version of that suite or program. These methods are as follows:

The pre-activation method

When you are prompted to activate your trial version of the 2007 Office suite or program, click I do not want to activate my copy. Instead, I want to convert to the full version now, and then click Next. This action will take you through the conversion procedure that is described in step 4.

The post-activation method

After you activate the trial version of a suite or program, you can convert to the full retail perpetual license version when the Activation Wizard expiration reminders appear. In the Activation Wizard expiration reminder, click Convert to start the conversion to the full retail perpetual license version.

You can open the Activation Wizard expiration reminder whenever you want. To do this, follow these steps, as appropriate for your situation.

For the trial version of the 2007 Office programs that use the Ribbon interface, follow these steps:

For the trial version of the 2007 Office programs that do not use the Ribbon interface, follow these steps:

The Maintenance mode method

Note You can also reach Maintenance mode by using the Add or Remove Programs feature in Control Panel.

Step 4: Activate the product key

After you convert the trial version of the 2007 Office suite or program to a full retail perpetual license version, complete the conversion process by activating the product key. To do this, follow these steps:

The trial version of the 2007 Office suite or program will now be updated to the full retail perpetual license version.

——————————————–

Microsoft Knowledge Base Article

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When you try to upgrade Microsoft Office XP Students and Teachers edition to an upgrade version of a 2007 Microsoft Office suite, you receive the following message:

The path you have chosen does not point at a qualifying upgradeable product. Click ‘Retry’ to try again or ‘Cancel’ to quit setup.

CAUSE

This behavior occurs because Office XP Students and Teachers edition is not a qualifying product for the upgrade version of a 2007 Office product. When you install the upgrade version of the 2007 Office product, the search for qualifying products fails if the following conditions are true:

Note The list of products that qualify for the upgrade version of the 2007 Office product incorrectly indicates that Office XP Students and Teachers edition is a qualifying product. The box for the upgrade version of the 2007 Office product states the following:

The enclosed program will search your hard disk to confirm your eligibility for this upgrade. The software will install only if you are a licensed user of one of the following products:

WORKAROUND

To resolve this behavior, follow these steps:

APPLIES TO

——————————————–

Microsoft Knowledge Base Article

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The Office Shortcut Bar is not available in Microsoft Office 2007 or Microsoft Office 2003. However, you can use the Start menu in Microsoft Windows XP to start an Office program or to open a file or a folder. Additionally, you can use the Quick Launch bar in Windows XP or in Microsoft Windows 2000 to start an Office program or to open a file or a folder.

MORE INFORMATION

The following instructions are for the Windows XP Start menu style. If you are using the Windows Classic Start menu style or the Windows 2000 Start menu style, see Help in Windows.

Add an Office Program to the Start Menu

To add an Office program to the Start menu, follow these steps:

Repeat these steps for additional programs that you want to add to the Start menu.

Notes

Add a File or a Folder to the Start Menu

In My Computer or in Windows Explorer, click the file or the folder that you want to add, and then drag it to the Start menu.

For more information about how to customize the Start menu, see Help in Windows.

Show the Quick Launch Bar

To show the Quick Launch bar, use one of the following methods, as appropriate for your operating system.

Windows XP

Method 1

Method 2

Right-click an empty area on the taskbar, click Toolbars, and then click Quick Launch.

Note If you right-click an empty area on the taskbar and do not see the Toolbars option, click to clear the Lock the Taskbar check box.

Windows 2000

Right-click an empty area on the taskbar, click Toolbars, and then click Quick Launch.

Notes

Add an Office Program to the Quick Launch Bar

In My Computer or in Windows Explorer, click the icon for the program that you want to add, and then drag it to the Quick Launch area on the taskbar. The Quick Launch area on the taskbar is located next to the Start button.

Add an Office Toolbar to the Taskbar

To add an Office toolbar to the taskbar, follow these steps:

Use Earlier Version of Office with Office 2007 or Office 2003

Office 2007 and Office 2003 can coexist with an earlier version of Office. With two versions of Office, you can use the Office Shortcut Bar with Office 2007 and Office 2003. To use the Office Shortcut Bar with Office 2007 and Office 2003, follow these steps:

——————————————–

Microsoft Knowledge Base Article

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Microsoft has released a service pack for Microsoft Office Project Portfolio Server 2007. This article describes the issues that are fixed by Project Portfolio Server Service Pack 1 (SP1).

INTRODUCTION

Project Portfolio Server 2007 SP1 provides the latest updates to Project Portfolio Server 2007. This article contains a list of the issues that are fixed by Project Portfolio Server 2007 SP1.

MORE INFORMATION

Issues that the service pack fixes

Modifications in the Rsreportserver.config and Rssrvpolicy.config files are not removed when you uninstall Project Portfolio Server 2007

When you uninstall Project Portfolio Server 2007, modifications in the Rsreportserver.config and Rssrvpolicy.config files are not removed. When you reinstall Project Portfolio Server 2007, another set of entries are made to the files. These entries can prevent Reporting Services from starting correctly.

Internet Explorer crashes when you try to save an Optimizer chart that contains comments, and the comments contain lots of text

When you try to save an Optimizer chart that contains lengthy comments, Internet Explorer crashes.

The forecasted resource data for previous periods is deleted when you import the data from Microsoft Office Project Server 2007

After you create snapshots, the forecasted resource data for previous periods is deleted when you import the data from Project Server 2007.

The Relative Importance matrix may not be displayed correctly in Windows Vista

On a Windows Vista-based computer, the Relative Importance matrix may not be displayed correctly.

MatrixView does not work if a relational attribute has a single quotation mark in its name

If a relational attribute has a single quotation mark (‘) in its name, MatrixView does not work.

Setup stops responding if you use a nonlocal administrator account to install Project Portfolio Server 2007

If you use an administrator account that is not local to install Project Portfolio Server 2007, Setup stops responding.

Setup fails when you try to install the Reporting components

When you try to install the Reporting components, Setup fails. Additionally, you receive an error message that resembles the following:

Failed to open XML file d:\inetput\wwwroot\…\RS\rsreportserver.config.

Setup fails when you create databases against a Microsoft SQL Server installation that has a case-sensitive name

When you create databases against a SQL Server installation that has a case-sensitive name, Setup fails. You receive the following error:

-2147217900

The “Grant rights to” box is not disabled when you select the “SQL authentication” option during Setup

When you select the SQL authentication option during Setup, the Grant rights to box should be disabled.

Attributes may lose values after they are updated

Depending on client language and culture settings, attributes may lose values, such as MinNumericValue and MaxNumericValue, after these values are updated.

The TYPE, CATEGORY, and ENTITY attributes allow for changes after one value has been set

The TYPE, CATEGORY, and ENTITY attributes may change even after one value has been set in the database. When a value is set, changes should not occur unless the attribute is first deleted.

The Microsoft SharePoint Server Definition page does not accept hostheader URLs for SharePoint sites

The SharePoint Server Definition page does not accept hostheader URLs for SharePoint sites.

Attributes are visible when you create indicator formula parameters for the datetime and string data types

When you create indicator formula parameters for the datetime and string data types, attributes are visible.

The import operation from the .mpp file does not function correctly when you use folder names, paths, or URLs that contain extended characters

The import operation from the .mpp file does not function correctly when you use folder names, paths, or URLs that contain extended characters. For example, when you to open a project by using a path that resembles “D:\프로젝트\프로젝트.mpp,” you receive the following error message:

File D:\??\??.mpp not found

Quick search and full Search operations do not return all results

Quick search and full search operations return only documents from the parent folders in each document library.

You cannot add, edit, or run reports if you have been granted all Allow rights for some organizations but not for the account that you are using

You cannot add, edit, or run reports if you have been granted all Allow rights for some organizations but not for the account that you are using. Instead, you may receive an error message that resembles the following:

You do not have rights to run reports on this organization.

The “Convert Actual resource values to costs” function does not only update cost forecast data between forecast dates

The Convert Actual resource values to costs function should update cost forecast data only between forecast dates.

Two “group by” options do not work correctly

The following two “group by” options do not work correctly:

The Actual column for all resources after the first resource does not contain correct values

If you include more than one resource in the resource competency report, the Actual column for all resources after the first resource does not contain correct values. Instead, all the values are zero.

The resource requirement from the resource pool is not recalculated based on new forecast dates

You cannot recalculate the resource requirement from the resource pool based on new forecast dates.

The completion percentage of a project phase is incorrectly exported to Microsoft Project

After you export a project to Microsoft Project, the completion percentage of a project phase is incorrectly exported.

A Project Summary Report does not display percentages correctly

When you run a Project Summary Report, the percentages are incorrectly displayed.

A crash may occur when you try to import projects from a .mpp file or from Project Server 2007 on projects in which the length of the task name is great than 100 characters

When you try to import projects from a .mpp file or from Project Server 2007, and the length of the task name is great than 100 characters, a crash may occur. Additionally, you receive the following error message:

The statement has been terminated. String or binary data would be truncated.

You should only be able to list resource custom fields when you define “Resource Type Custom Fields” on the Project Server Management page

When you define Resource Type Custom Fields on the Project Server Management page, you can enter multiple values. However, you should only be able to list resource custom fields. If you enter multiple values, you may receive an error message that resembles the following:

Could not synchronize resource pools from server ‘multiple res’. Item has already been added. Key in dictionary: ‘c’ Key being added: ‘c’.

When you convert imported resources from Project Server 2007 into costs, the operation only works when you use monthly granularity

You can only convert resources from Project Server into costs when you use monthly granularity.

Calculated KPI attributes that are created without granularity do not work

Calculated Key performance indicator (KPI) attributes, such as Benefit and NFBenefit, do not work if they are created without granularity.

Resource requirements are incorrectly updated after you import resource plans and assignments from Project Server 2007

After you import resource plans and assignments from Project Server 2007, the resource requirements are incorrectly updated.

A crash may occur if one of the users who is involved in the Workflow Notification process has no defined e-mail address

If one of the users who was involved in the Workflow Notification process has no defined e-mail address, a crash may occur.

The Optimizer ActiveX control crashes if the default save option of Microsoft Office Excel 2007 is changed

If the default save option of Excel 2007 is changed, the Optimizer ActiveX control crashes. For example, this problem occurs if you change the option to Excel 97-2003 Workbook (*.xls).

The validation step is incorrect in saved associations between SharePoint Server and an organization

The validation step is incorrect in saved associations between SharePoint Server and an organization. This may prevent the save process from completing. You cannot save an association for your organization because of an existing association with another organization.

The scheduler incorrectly deletes values for calculated attributes in certain cases

In certain cases, the scheduler incorrectly deletes values for calculated attributes.

Your cost or resource numbers will be erased outside that phase when you add a phase

On the Schedule tab, if you access a project from My Scorecard and if you add a phase, your cost or resource numbers will be erased outside that phase.

You still have to open Project Server preferences if you use Integrated Windows authentication

If you use Integrated Windows authentication, you must open Project Server preferences for the given connection, and then you must click Save by using blank values.

The Comment icon does not indicate if there is a comment that is associated with the icon

The Comment icon should appear differently if there is a comment that is associated with the icon.

The Import templates store only 23 columns

Only 23 columns can be stored in the database during an import operation.

The text is truncated at 255 characters during an import operation

Only 255 characters can be stored in the database during an import operation.

You may receive an invalid checksum error when you use an Optimizer that contains a large list attribute

When you use an Optimizer that contains a large list attribute, you may receive an invalid checksum error.

You cannot easily work on the User Group Management page

You cannot easily work on the User Group Management page. For example, you cannot select all available user rights.

Setup fails when you create databases against a SQL Server installation that uses a non-Latin, case-insensitive collation

When you create databases against a SQL Server installation that uses a non-Latin, case-insensitive collation, Setup fails. Additionally, you may receive the following error:

-2147217900

The values in the Actual Current Month column are wrong after you convert resource values to costs

After conversion, the values in the Actual Current Month column in the Cost Tracking table are wrong.

You are prompted to download ActiveX controls on each page that requires a control

You are prompted to download ActiveX controls on each page that requires a control instead of being requested one time for all pages.

A crash may occur when you use the Import Wizard

When you use the Import Wizard, a crash may occur.

Resend Notification Timeout does not work for standard notifications

Resend Notification Timeout does not work for standard notifications that are single-sign out notifications.

Text attributes are not displayed correctly in regional settings for Bolivia

In regional settings for Bolivia, text attributes are not displayed correctly.

The Import Wizard takes a long time to load a file

When you use the Import Wizard to load file, it takes a long time.

You may receive an error message when you export a project to Project Server 2007

When you export a project to Project Server 2007, you may receive an error message that resembles the following:

The project ‘pps_mmm’ cannot be exported to Microsoft Office Project Server 2007 due to the following reason(s): String was not recognized as a valid DateTime.

You may receive an error message when you try to update approved projects that were imported from Project Server 2007 and that use quarterly granularity

When you try to update approved projects that were imported from Project Server 2007 and that use quarterly granularity, you may receive an error message that resembles the following:

Cannot import actual resource data for snapshots in capitalization period (after project forecast end date).

You may experience slow performance when you load the SharePoint Entity Associations page

The SharePoint Entity Associations page takes five to seven minutes to load for certain organizations. After the SharePoint site is associated with the project or the program, it takes another five to seven minutes for that process to finish.

APPLIES TO

——————————————–

Microsoft Knowledge Base Article

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MORE INFORMATION

The error signature contains information, such as the program name, error name, and module name, that Microsoft uses to further develop and improve Microsoft products.

If you have an Internet connection, you can send this information directly to Microsoft by using the Office Application Error Reporting tool. If you choose to report this information, the tool checks to see if a solution to the problem is available, and if so, sends that information to you.

If you choose not to use the Office Application Error Reporting tool, you can use the information in the error signature to search the Microsoft Knowledge Base directly.

To find the error signature on your computer after a program stops responding, use the appropriate method for your operating system.

In Microsoft Windows 2000, Microsoft Windows XP, and Microsoft Windows Server 2003

The Event Viewer contains the error signature. To use the Event Viewer, follow these steps:

In Microsoft Windows NT 4.0 (SP6)

In Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me)

The error signature is listed on the affected program’s Help menu.

You can also read this information in the DW.log file.

——————————————–

Microsoft Knowledge Base Article

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Note Fonts in a 2007 Office program affect how the following types of text appear:

CAUSE

This issue may occur on some computer monitors that do not automatically show ClearType fonts as clear as expected. For example, this issue may occur more frequently on a computer that has a CRT-based display.

Note ClearType fonts are optimized to appear clearer on LCD displays and flat-panel displays, but may vary based on user experience. Therefore, some fine-tuning of the ClearType fonts may be necessary for you to view the ClearType fonts as clear as expected.

WORKAROUND

To work around this issue, use one or more of the following methods.

Method 1: Run the ClearType Tuning tool

The ClearType Tuning tool is a Microsoft Windows PowerToy that lets you turn on ClearType settings and adjust the settings by using Control Panel.

To download the ClearType Tuning tool, visit the following Microsoft Web site:

http://www.microsoft.com/typography/ClearTypePowerToy.mspx (http://www.microsoft.com/typography/ClearTypePowerToy.mspx)

Method 2: Turn off ClearType fonts

Note We do not recommend that you turn off ClearType fonts.

The 2007 Office programs have been optimized to use ClearType fonts. This is especially true in Microsoft Office Word 2007. ClearType fonts are always used in Reading Layout view.

If you turn off ClearType fonts in one of the 2007 Office programs, ClearType fonts are turned off in all the 2007 Office programs. If you run the 2007 Office programs on a computer that is running Microsoft Windows XP or Windows Server 2003, text in the 2007 Office programs is rendered by using ClearType fonts regardless of the system setting. If you do not want to use ClearType fonts, you can turn them off, and the 2007 Office programs will follow the system setting. If you are running Windows Vista, the 2007 Office programs will always follow the system setting.

Note ClearType fonts make text easier to read. If you change this setting, you must restart the 2007 Office program for the change to take effect.

To turn off ClearType fonts in a 2007 Office program, use one of the following methods:

Method 3: Change the system setting

To change the system setting, follow these steps:

——————————————–

Microsoft Knowledge Base Article

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In Microsoft Office Picture Manager, when you export two images of different orientations (one is landscape, the other is portrait), the longest side of each image is reduced to the longest resize resolution that is specified, even if the longest side of the image is not the width (landscape) but, instead the height (portrait) of the image.

CAUSE

This problem occurs if you choose one of the fixed resolution settings (by using the Export using this size feature) or click the Resize link, and then enter a custom width x height–for example, 400×300.

WORKAROUND

To work around this problem, follow these steps:

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the “Applies to” section.

APPLIES TO

Microsoft Knowledge Base Article

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You remove the beta release version of a 2007 Microsoft Office suite or program from the computer. When you try to install the original release version of the 2007 Office suite or program, you receive the following error message:

Setup is unable to proceed due to the following error(s):
The 2007 Microsoft Office system does not support upgrading from a prerelease version of the 2007 Microsoft Office system. You must first uninstall any prerelease versions of the 2007 Microsoft Office system products and associated technologies.
Correct the issue(s) listed above and re-run setup.

CAUSE

This issue occurs if either of the following conditions is true:

You must remove all beta release versions of the 2007 Office suite or program from the computer before you install the original release version of a 2007 Office suite or program.

Additionally, this issue occurs if any of the following items are installed on the computer.

Note Because of the way that the products are sorted in the list, these products may not be grouped together in the list.

RESOLUTION

To resolve this issue, follow theses steps:

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Cannot connect to the FTP server on the computer named ‘ftp.microsoft.com’.

The folder ‘ftp://ftp.microsoft.com/’ isn’t accessible. The folder may be located in an unavailable location, protected with a password, or the filename contains a / or \.

CAUSE

This problem may occur if your computer is connected to the Internet by a proxy server, and if the FTP proxy settings in Microsoft Internet Explorer are not correct.

RESOLUTION

To prevent this problem, correct the FTP proxy settings. To do this, follow these steps:

You can now connect to an FTP site in the Open dialog box of the programs listed in the “Applies to” section.

If you still cannot connect to an FTP site, ask your network administrator whether you are referring to the correct FTP gateway server.

To verify the FTP server name, follow these steps:

Note You may have to quit and restart the program before you connect to an external FTP site.

MORE INFORMATION

In Microsoft Office XP and in the 2007 Microsoft Office programs, you can use the Open dialog box to connect to an FTP site on the Internet and a local intranet. To do this, follow these steps:

The contents of the FTP site are listed in the Open dialog box. You can open folders and files as if they were stored on your local hard disk.

When you access an external FTP site through Internet Explorer, only the Hypertext Transfer Protocol (HTTP) proxy settings must be correct. This is true because Internet Explorer uses the HTTP protocol, the standard protocol for accessing information on the World Wide Web, to emulate FTP when you connect to an FTP site.

Office programs require that the FTP proxy settings be correct when you access an external FTP site. This is required because these programs do not use the HTTP protocol to emulate FTP. Instead, the FTP proxy settings are used.

If you click to select the Use the same proxy server for all protocols check box in the Internet Options Control Panel, you may not be able to access external FTP sites with Office programs.

APPLIES TO

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This article describes how to uninstall the existing 2007 Microsoft Office system if you cannot uninstall it by using the Add or Remove Programs feature in Control Panel.

If you want to reinstall the 2007 Office system, we recommend that you first uninstall it by using the Add or Remove Programs feature in Control Panel. When this method is successful, the 2007 Office system is completely uninstalled.

However, you may be unable to successfully uninstall the 2007 Office system by using this method. For example, you may experience issues with the Add or Remove Programs dialog box. Or, some 2007 Office components may not be uninstalled. In these cases, you may be unable to reinstall the 2007 Office system.

This article describes an alternative method that you can use to uninstall the existing 2007 Office system. After you use this alternative method, you can reinstall the 2007 Office system.

Note You should not use this alternative method instead of the recommended method. This is because the alternative method does not completely uninstall the 2007 Office system.

MORE INFORMATION

To uninstall the existing 2007 Office system if you cannot uninstall it by using the Add or Remove Programs feature, follow these steps:

UserInfo subkeys:

HKEY_CURRENT_USER\Software\Microsoft\Office\Common\UserInfo

Shadow subkeys for Windows Server 2003 and for earlier versions of Windows Server:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\Office\12.0

Shadow subkeys for Windows Server 2008:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software

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This article describes how to add clip art to Microsoft Clip Organizer in a 2007 Microsoft Office system and in Microsoft Office 2003. If you do not have Internet access to the Microsoft Office Online Clip Art and Media Web site, you can install Microsoft Office clip art on a computer or on a network share.

MORE INFORMATION

Clip Organizer contains drawings, photographs, sounds, videos, and other media files. These media files are called clips. A clip is a single media file, such as a sound, an animation, or a piece of art, that you can insert into a Microsoft Office document. You can use clips in presentations, in publications, and in other Office documents. You can use Clip Organizer to browse through clip collections, to add clips, or to catalog clips in ways that make sense to you. For example, you can create a collection to group the clips that you use most frequently. Or, you can let Clip Organizer automatically add and catalog media files on your hard disk.

2007 Office systems

To start Clip Organizer in a 2007 Office application, click the Insert tab. On the Illustrations group, click Clip Art, and then click Organize clips at the bottom of the Clip Art task pane.

Office 2003

To start Clip Organizer, click Organize clips at the bottom of the Clip Art task pane. To display the Clip Art task pane in an Office 2003 program, point to Picture on the Insert menu, and then click Clip Art.

The 2007 Office systems and Office 2003 can directly access thousands of clip art images that are on the Microsoft Office Online Clip Art and Media Web site. You can use a Web browser to search for clip art on the Microsoft Office Online Clip Art and Media Web site. Or, you can search for clip art on the Microsoft Office Online Clip Art and Media Web site from within any Office program. In an Office program, when you point to Picture on the Insert menu and then click Clip Art, the search process automatically accesses the Microsoft Office Online Clip Art and Media Web site. The search results are displayed in the Clip Art pane. To see the clip art images that are on the Microsoft Office Online Clip Art and Media Web site, visit the following Microsoft Web site:

http://office.microsoft.com/clipart (http://office.microsoft.com/clipart)

If you do not have Internet access, you cannot connect to the Microsoft Office Online Clip Art and Media Web site. Even if you have Internet access, access to the Microsoft Office Online Clip Art and Media Web site may be blocked by a firewall on the local network. If you search for clip art by using common terms, such as “dog” or “flag,” you may receive a “(No results found)” message. Or, the search process may find only a few images. In this scenario, if you examine the thumbnails, you will see that none of the thumbnails have a small globe icon in the lower-left corner of the thumbnail. A globe icon on a thumbnail indicates that the clip art was found on the Web.

Clip Organizer also supports searching for clip art in local clip art archives on a computer or in shared clip art archives on a network share. A small amount of sample clip art images was included with Office 2003 and is part of the “local collection” that is searched when you do not have Internet access to the Microsoft Office Online Clip Art and Media Web site. Office 2003 no longer includes a media content CD with additional clip art. However, the Microsoft Office XP Media Content CD can still be installed locally or on a network share. You can use a network share for all Office 2003 installations on client computers. The Office XP Media Content CD contains approximately 35,000 clips that are a subset of the clips that are available on the Microsoft Office Online Clip Art and Media Web site. The Office XP Media Content CD was included with Microsoft Office XP Professional, Microsoft Office XP Standard, and Microsoft Publisher 2002 Deluxe Edition.

How to perform a local installation of the contents of the Office XP Media Content CD

To install the contents of the Office XP Media Content CD on a computer, follow these steps:

How to perform a network installation of the contents of the Office XP Media Content CD

To install the contents of the Office XP Media Content CD on a network share, you must copy the contents of the Office XP Media Content CD to the network share. After the contents have been copied to the network share, on each client computer that you want to use to access the content, follow these steps:

This command causes the content to remain on the network share. The content can be accessed from the UNC location \\Network_server\share. However, if you want to copy the content to the client computer, change the “ADDSOURCE=ALL” command-line parameter to “ADDLOCAL=ALL.”

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Microsoft Knowledge Base Article

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After you install a Microsoft Office service pack or an Office update, you are unexpectedly prompted to restart the computer.

CAUSE

This issue may occur if the service pack or the update must modify a file that is currently being used. The file may be used by a program that is running when you install the service pack or the update. Sometimes, the program that is using the file is not an Office program.

This issue may occur if any one or more of the following conditions are true:

Note This list is not comprehensive. There may be other programs that are installed that may cause this issue to occur.

RESOLUTION

Before you install the service pack or the update, quit any program or service that is running that may interfere with the installation of the service pack or the update.

The following methods provide information about how to quit some of the most common programs and services that may cause this issue to occur. Use the following methods depending on your situation.

How to quit ActiveSync

To quit ActiveSync, end the Wcescomm.exe process. To end the Wcescomm.exe process, see the “How to end a process for a program that is running in the background” section.

Note A user or device that is connected to the service will be disconnected when you end the process.

How to quit an Office program

To quit an Office program, click Exit on the File menu. If the Office program is not visible on the screen, press ALT+TAB to switch to the Office program. Alternatively, click the taskbar button of the Office program.

Note A process of an Office program may continue to run in the background if a problem causes the program to close abnormally. If you suspect that a process of an Office program is running in the background, end the process. To do this, see the “How to end a process for a program that is running in the background” section.

How to quit Communicator 2005 or Communicator 2007

To quit Communicator 2005 or Communicator 2007, sign out of Communicator, close the program, and then exit the program. To do this, follow these steps:

How to end a process for a program that is running in the background

Important Ending a process can cause unwanted results. This includes system instability and a loss of data. When you end a process, it is not given the chance to save its state or other data before the process is ended.

To end a process of a program that is running in the background, use one of the following methods.

Method 1: Use Task Manager

To use Task Manager to end a process, follow these steps:

Method 2: Use the Taskkill command

To use the Taskkill command to end a process, follow these steps:

How to prevent the computer from unexpectedly restarting when you deploy an Office service pack or an Office update

If you are an administrator who is deploying an Office service pack or an Office update, you can use a script to quit programs or services that may interfere with the installation of the service pack or the update.

Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure. However, they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements.

To use a script to quit programs or services, create a script that is similar to the following script.

; TechNet Sample 2005

; http://www.microsoft.com/technet/scriptcenter/resources/qanda/sept04/hey0927.mspx

; For more information about how to use scripts to manage processes, visit the following Microsoft Web site:

; http://www.microsoft.com/technet/scriptcenter/guide/sas_prc_overview.mspx

strComputer = "."

Set objWMIService = GetObject _

    ("winmgmts:\\" & strComputer & "\root\cimv2")

Set colProcessList = objWMIService.ExecQuery _

    ("Select * from Win32_Process Where Name = 'Communicator.exe'")

For Each objProcess in colProcessList

    objProcess.Terminate()

Next

MORE INFORMATION

Frequently, the installation of an Office service pack or an Office update does not require you to restart the computer. However, there are scenarios in which you must restart the computer.

If you must restart the computer after you install an Office service pack or an Office update, the restart information will be included in the documentation that accompanies the Office service pack or the Office update.

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Microsoft Knowledge Base Article

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When you try to start a Microsoft Office 2007 or Microsoft Office 2003 program, you may receive the following error message or an error message that is similar to the following:

Error 25090. Office Setup encountered a problem with the Office Source Engine, system error: -2147023836. Please open SETUP.CHM and look for “Office Source Engine” for information on how to resolve this problem.

CAUSE

This behavior occurs when the following conditions are true:

RESOLUTION

To resolve this behavior, start the Setup program for Office. To do this, follow these steps:

Note You do not have to complete the Setup program. Setup fixes the error condition when it is first invoked.

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Microsoft Knowledge Base Article

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Microsoft has released a service pack for Microsoft Office Project Portfolio Server 2007. This article contains information about how to obtain the service pack and about how to obtain a list of issues that the service pack fixes. Additionally, this article contains information about the issues that you may experience when you install the service pack and about how to determine whether the service pack is installed.

INTRODUCTION

Microsoft Office Project Portfolio Server 2007 Service Pack 1 (SP1) contains significant security improvements, stability improvements, and performance improvements. Some fixes that are included with Project Portfolio Server 2007 SP1 were previously released in separate updates. Project Portfolio Server 2007 SP1 combines the previously released fixes into one update.

Installation details

How to obtain the service pack

Project Portfolio Server 2007 SP1 is located at the Microsoft Download Center. To download this service pack and to obtain installation instructions and deployment strategies, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyId=7CF44F2C-49D5-4431-BD3E-A10035EC1A39&displaylang=en (http://www.microsoft.com/downloads/details.aspx?FamilyId=7CF44F2C-49D5-4431-BD3E-A10035EC1A39&displaylang=en)

How to deploy Project Portfolio Server 2007 SP1

For more information, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyId=8977C122-A64F-4C4E-A78B-0EA8E150FE3A&displaylang=en (http://www.microsoft.com/downloads/details.aspx?FamilyId=8977C122-A64F-4C4E-A78B-0EA8E150FE3A&displaylang=en)

Removal information

You cannot use the Add or Remove Programs item in Control Panel to remove this service pack. To remove Project Portfolio Server 2007 SP1 from the computer, remove Project Portfolio Server 2007. Then, reinstall Project Portfolio Server 2007 from the Project Portfolio Server 2007 CD.

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This article contains the latest information about how to use Office with the Norton AntiVirus Office plug-in.

MORE INFORMATION

To work around the issues that are listed in the “Summary” section, use either of the following methods.

Method 1: Run Live Update

Obtain the latest version of the Norton AntiVirus Office plug-in that is available through the Live Update option site in your Norton AntiVirus software.

Note An update to the Norton AntiVirus Office plug-in may not be available in all languages.

Method 2: Disable Norton AntiVirus Office plug-in

Perform this method only if you cannot update your Norton AntiVirus software through the Live Update Web site.
Important These steps may increase your security risk. These steps may also make the computer or the network more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed to or to implement specific program capabilities. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you decide to implement this process, take any appropriate additional steps to help protect the system. We recommend that you use this process only if you really require this process.Note An antivirus program is designed to protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.

When the Norton AntiVirus plug-in is disabled, the Norton AntiVirus Office plug-in does not scan documents when you open the documents. Even if the Norton AntiVirus Office plug-in is disabled, the Norton AntiVirus Auto-Protect feature still provides ongoing protection by scanning any file that you run, download, open, create, or delete.

To disable the Norton AntiVirus Office plug-in, use one of the following methods, depending on the version of Norton AntiVirus that is installed on your computer.
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Norton AntiVirus 2007 or Norton Internet Security 2007 is installed

Disable the Turn on scanning for Microsoft Office Documents option. To do this, follow these steps. Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

Norton AntiVirus 2006 is installed

Disable the Norton AntiVirus Office plug-in. To do this, follow these steps. Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

Norton AntiVirus 2004, Norton SystemWorks 2004, Norton AntiVirus 2003, Norton SystemWorks 2003, Norton AntiVirus 2002 or Norton SystemWorks 2002 is installed

Disable the Norton AntiVirus Office plug-in. To do this, follow these steps. Norton AntiVirus 2002 is used as an example. Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

Norton AntiVirus 2001 or Norton SystemWorks 2001 is installed

Disable the Norton AntiVirus Office plug-in. To do this, follow these steps: Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

Norton AntiVirus 2000, Norton SystemWorks 2000, or Norton Internet Security is installed

Unregister the Norton AntiVirus OfficeAV.dll file. To do this, follow these steps: Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

REFERENCES

For more information about how to disable or to enable the Norton AntiVirus Office plug-in, visit the following Symantec Web site:

http://www.symantec.com/search (http://www.symantec.com/search)

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
In the Search text box, type 1999091612160606, and then you can visit the following page:

http://service1.symantec.com/SUPPORT/nav.nsf/docid/1999091612160606 (http://service1.symantec.com/SUPPORT/nav.nsf/docid/1999091612160606)

For more information about your Norton AntiVirus or Norton SystemWorks software, see your product documentation. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Microsoft Knowledge Base Article

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Consider the following scenario. When you install a 2007 Microsoft Office suite or a 2007 Office program, the installation process is interrupted. Additionally, the Setup program is prevented from rolling back the 2007 Office installation. In this scenario, when you try to install the same 2007 Office suite or the 2007 Office program again, you receive the following error message:

2007 Microsoft Office suite_name encountered an error during setup.

CAUSE

This problem may occur if the Rgstrtn.lck file is not removed from the computer. If this file is present when you try to install the same 2007 Office suite or the 2007 Office program that you previously tried to install, the Setup program detects the file. Then, the Setup program stops the installation.

WORKAROUND

To work around this problem, delete the Rgstrtn.lck file. To do this, follow the steps, as appropriate for the operating system that you are using.

Warning If you install another Microsoft program after you receive the error message that is mentioned in the “Symptoms” section, you may experience problems with the program’s Help system if you follow these steps. If you installed another Microsoft program after you receive the error message that is mentioned in the “Symptoms” section, uninstall the program before you follow these steps.

In Microsoft Windows XP

In Windows Vista

After you delete the Rgstrtn.lck file, you can try to install the 2007 Office suite or the 2007 Office program that you tried to install earlier.

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Note The menu expands only if the Show full menus after a short delay option is selected.

Similarly, toolbars intelligently share space on the screen based on the toolbar buttons that you use most frequently. Therefore, toolbar buttons are promoted or demoted (displayed or hidden) based on a hierarchy that enables multiple toolbars to share a single row. When you click the slider button (>>) on a toolbar, the complete toolbar is quickly displayed. After you click a specific toolbar button, that button is added to the visible part of the toolbar.

Note When a recently used button is added to the visible part of the toolbar, a toolbar button that is not recently used may be moved to the hidden part of the toolbar.

Location where the personalized menu and toolbar settings are saved

The settings for the Personalized Menus and Toolbars feature are saved in a program_name.pip file. After you make a change to a menu, the change is stored in the .pip file. You can find the .pip file at the following location:

C:\Documents and Settings\username\Application Data\Microsoft\Office

The .pip files are named as listed in the following table.

How to reset the menus to first-run setting

To reset the menus to their first-run setting, use one of the following methods.

Method 1: Reset My Usage Data (recommended method)

Method 2: Rename the .pip file for the Office program

How to turn off the Personalized Menus and Toolbars feature

Note Following this procedure in one Office program changes all your Office programs to use full menus.

Note This option is only available in applications which do not use the Ribbon user interface.

To turn off the Personalized Menus and Toolbars feature and display only full menus in your Office programs, follow these steps:

REFERENCES

For more information about menus, click Microsoft Office program Help on the Help menu, click All program in the Search box, type menus, and then click Search to view the topics.

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MORE INFORMATION

To insert an image from a scanner into a Word 2007 document, follow these steps:

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This article discusses the supported installation methods for 2007 Microsoft Office suites.

MORE INFORMATION

To install a 2007 Office suite on a workstation, use one of the following supported methods:

The following installation methods are supported only if you are using the Microsoft Professional Support offering and if the deployment is part of an Office Deployment Advisory Service (ODAS) case.

To create a system image that includes the 2007 Office programs, and to replicate that image on the target computers, follow these steps:

Note You must create the image on a computer where the hardware resembles the target computers. Also, the computer must be running the same operating system that is running on the target computers.

Microsoft cannot fully support image installations that are created by using a third-party utility because Microsoft cannot guarantee that a third-party product will successfully install a 2007 Office suite. We cannot guarantee that a third-party product will accurately install all the necessary files to the correct locations or that the third-party product will create all the required registry entries.

Product Support Engineers can provide only commercially reasonable effort support on the actual image file that is used to install a 2007 Office suite. Product Support Engineers will continue to support the 2007 Office applications, and the deployment of those applications that are listed under supported methods. However, support for the actual image will be limited to commercially reasonable effort only. Commercially reasonable effort support for the image file includes troubleshooting and reverse engineering troubleshooting.

Note The method of reverse engineering troubleshoots installation by removing non-Microsoft components or by removing individual Microsoft components.

Troubleshooting an installation of Office

If you have problems running the 2007 Office Setup program, contact Microsoft Product Support Services. If you have problems installing 2007 Microsoft Office suites by using a Microsoft utility other than the Setup program, contact the correct Microsoft product support group. If you are using a third-party utility, contact the manufacturer of that product.

Use the following methods to troubleshoot problems that you have when you install a 2007 Office suite:

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