Open Software Solutions

INTRODUCTION loadTOCNode(1, \\\'summary\\\'); This article describes how to uninstall the existing 2007 Microsoft Office system if you cannot uninstall it by using the Add or Remove Programs feature in Control Panel. If you want to reinstall the 2007 Office system, we recommend that you first uninstall it by using the Add or Remove Programs feature in Control Panel. When this method is successful, the 2007 Office system is completely uninstalled. However, you may be unable to successfully uninstall the 2007 Office system ... Read more..

The Norton AntiVirus plug-in for Microsoft Office scans documents for macro virus infections in Office products. This plug-in may cause performance issues, the inability to open files within Office, or the inability to install some Office programs. This article contains the latest information about how to use Office with the Norton AntiVirus Office plug-in. MORE INFORMATION loadTOCNode(1, 'moreinformation'); To work around the issues that are listed in the “Summary” section, use either of the following methods. Method 1: Run Live Update loadTOCNode(2, 'moreinformation'); ... Read more..

SUMMARY loadTOCNode(1, \\\'summary\\\'); When your trial version of the Microsoft 2007 Office suite or program expires, you may have the option to convert the trial version to the full retail perpetual license version of the suite or program. This article describes how to determine whether your trial version of the 2007 Office suite or program is eligible for conversion to the full retail perpetual license version. This article also describes how to make this conversion. MORE INFORMATION loadTOCNode(1, \\\'moreinformation\\\'); Step 1: Determine ... Read more..

When you run a 2007 Microsoft Office program, fonts may not appear as clear as expected. Note Fonts in a 2007 Office program affect how the following types of text appear: Document text Menu text Ribbon text Toolbar text CAUSE loadTOCNode(1, \'cause\'); This issue may occur on some computer monitors that do not automatically show ClearType fonts as clear as expected. For example, this issue may occur more frequently on a computer that has a CRT-based display. Note ClearType fonts are optimized to appear clearer on LCD ... Read more..

INTRODUCTION loadTOCNode(1, \\\'summary\\\'); The 2007 Microsoft Office programs include a new feature named Alert ID. This feature can help you find the content that you want when you search the Microsoft Knowledge Base. This article describes how to use the new Alert ID feature. MORE INFORMATION loadTOCNode(1, \\\'moreinformation\\\'); When you search the Microsoft Knowledge Base for a warning or for an error message that you receive in a 2007 Office program, you may find several articles that contain similar text. Additionally, ... Read more..

SYMPTOMS loadTOCNode(1, \\\'symptoms\\\'); After you install a Microsoft Office service pack or an Office update, you are unexpectedly prompted to restart the computer. CAUSE loadTOCNode(1, \\\'cause\\\'); This issue may occur if the service pack or the update must modify a file that is currently being used. The file may be used by a program that is running when you install the service pack or the update. Sometimes, the program that is using the file is not an Office program. This issue may ... Read more..

This article describes how to determine the version of an installed 2007 Microsoft Office language pack. MORE INFORMATION To determine the version of an installed 2007 Office language pack, use one of the following methods. Method 1: Use Control Panel Windows XP or Windows Server 2003 To determine the version of the installed language pack and to determine whether updates or services packs are installed for the language pack, use the Add or Remove Programs feature in Control Panel. To do this, follow these steps: 1. To ... Read more..

If a Microsoft Office program experiences a serious error and quits, your computer records an error signature that describes the error that occurred. This article explains how to view these error signatures. MORE INFORMATION loadTOCNode(1, 'moreinformation'); The error signature contains information, such as the program name, error name, and module name, that Microsoft uses to further develop and improve Microsoft products. If you have an Internet connection, you can send this information directly to Microsoft by using the Office Application Error Reporting ... Read more..

SUMMARY loadTOCNode(1, \\\'summary\\\'); The Office Shortcut Bar is not available in Microsoft Office 2007 or Microsoft Office 2003. However, you can use the Start menu in Microsoft Windows XP to start an Office program or to open a file or a folder. Additionally, you can use the Quick Launch bar in Windows XP or in Microsoft Windows 2000 to start an Office program or to open a file or a folder. MORE INFORMATION loadTOCNode(1, \\\'moreinformation\\\'); The following instructions are for the ... Read more..

SYMPTOMS loadTOCNode(1, \\'symptoms\\'); Consider the following scenario. When you install a 2007 Microsoft Office suite or a 2007 Office program, the installation process is interrupted. Additionally, the Setup program is prevented from rolling back the 2007 Office installation. In this scenario, when you try to install the same 2007 Office suite or the 2007 Office program again, you receive the following error message: 2007 Microsoft Office suite_name encountered an error during setup. CAUSE loadTOCNode(1, \\'cause\\'); This problem may occur if the Rgstrtn.lck ... Read more..

SYMPTOMS loadTOCNode(1, \\\'symptoms\\\'); You remove the beta release version of a 2007 Microsoft Office suite or program from the computer. When you try to install the original release version of the 2007 Office suite or program, you receive the following error message: Setup is unable to proceed due to the following error(s): The 2007 Microsoft Office system does not support upgrading from a prerelease version of the 2007 Microsoft Office system. You must first uninstall any prerelease versions of the 2007 Microsoft ... Read more..

SYMPTOMS loadTOCNode(1, \\\'symptoms\\\'); When you click Start, point to All Programs, and then click New Office Document, only the Blank Document template for Word can be seen in the New Office Document dialog box. All other Office templates are missing. CAUSE loadTOCNode(1, \\\'cause\\\'); This problem may occur if you upgrade Microsoft Office XP or earlier to Microsoft Office 2003 or later versions of Office, and not all the Office XP or earlier programs are upgraded or are removed. The most common ... Read more..

SYMPTOMS loadTOCNode(1, \\\'symptoms\\\'); Consider the following scenario. You try to open or to save a 2007 Microsoft Office document in one of the programs that is listed in the "Applies to" section. The file uses the Open XML file format that is new to the 2007 Microsoft Office system. In this scenario, you may receive one of the following error messages: This file was created by a newer version of Microsoft Excel. Do you want to download a compatibility pack so ... Read more..

This article describes how to insert an image from a scanner into a Microsoft Office Word 2007 document. MORE INFORMATION loadTOCNode(1, \'moreinformation\'); To insert an image from a scanner into a Word 2007 document, follow these steps: 1. Start Word 2007. 2. On the Insert tab, click Clip Art. 3. In the Clip Art pane, click Organize clips. 4. On the File menu, point to Add Clips to Organizer, and then click From Scanner or Camera. 5. Select the image, click Add, and then close ... Read more..

SYMPTOMS loadTOCNode(1, \\\'symptoms\\\'); When you try to start a Microsoft Office 2007 or Microsoft Office 2003 program, you may receive the following error message or an error message that is similar to the following: Error 25090. Office Setup encountered a problem with the Office Source Engine, system error: -2147023836. Please open SETUP.CHM and look for "Office Source Engine" for information on how to resolve this problem. CAUSE loadTOCNode(1, \\\'cause\\\'); This behavior occurs when the following conditions are true:   Two people installed Office on ... Read more..

The Security Level tab in the Security dialog box in a Microsoft Office 2003 program and the Trust Center dialog box in a 2007 Microsoft Office program imply what the security level is for macros. The security level setting also changes how the Office products that are listed in the "Applies To" section handle other types of files and add-ins. MORE INFORMATION loadTOCNode(1, \'moreinformation\'); The security level setting affects the following items: Microsoft Visual Basic for Application (VBA) macros COM add-ins Smart tags Smart Documents Extensible ... Read more..

Microsoft has released a service pack for Microsoft Office Project Portfolio Server 2007. This article contains information about how to obtain the service pack and about how to obtain a list of issues that the service pack fixes. Additionally, this article contains information about the issues that you may experience when you install the service pack and about how to determine whether the service pack is installed.   INTRODUCTION Microsoft Office Project Portfolio Server 2007 Service Pack 1 (SP1) contains significant security improvements, ... Read more..

In a Microsoft Office program, when you click Open on the File menu, select a File Transfer Protocol (FTP) site, and then click Open, you may receive error messages that are similar to the following: Cannot connect to the FTP server on the computer named 'ftp.microsoft.com'. The folder 'ftp://ftp.microsoft.com/' isn't accessible. The folder may be located in an unavailable location, protected with a password, or the filename contains a / or \. CAUSE loadTOCNode(1, \\'cause\\'); This problem may occur if your computer is ... Read more..

SYMPTOMS loadTOCNode(1, \\\'symptoms\\\'); When you visit the Microsoft Office Online Web site to scan for updates for your Microsoft Office programs, Office Update may offer updates to programs that you do not have installed on your computer. Or, you may be prompted to insert the CD for an earlier version of Microsoft Office. For example, you may be offered updates for Microsoft Office 2003 as an upgrade over Microsoft Office XP Pro. Or, you may be prompted to provide the Office ... Read more..

The Microsoft Office Activation Assistant for the 2007 Microsoft Office suites tool does not display a trial activation key in the OEM Key displayed here box when you click Click here to request your Trial Activation key online. Instead, you receive the following message: The Microsoft Office Activation Assistant has detected more than one version of a 2007 Microsoft Office release installed on your computer. Please go to www.microsoft.com/office/pctrial2007 to select a version and request a trial activation key. CAUSE The Office ... Read more..