An access violation occurs during system startup when the pen service (Wisptis.exe) is configured on a computer that is running Windows Vista or Windows Server 2008
An access violation occurs during system startup when the pen service (Wisptis.exe) is configured on a computer that is running Windows Vista or Windows Server 2008
| Article ID | : | 957405 |
| Last Review | : | September 10, 2008 |
| Revision | : | 1.0 |
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SYMPTOMS
Consider the following scenario. You configure a computer that is running Windows Vista or Windows Server 2008 to use the pen service (Wisptis.exe). Then, you restart the computer. In this scenario, an access violation occurs during startup. When the access violation occurs, the Wisptis.exe process exits, and you receive an error message that resembles the following:
Microsoft Tablet PC Input Component was closed
To help protect your computer, Data Execution Prevention has closed Microsoft Tablet PC Input Component. Click to learn more.
To help protect your computer, Data Execution Prevention has closed Microsoft Tablet PC Input Component. Click to learn more.
Back to the topRESOLUTION
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes
| • | The files that apply to a specific product, milestone (RTM, SPn) can be identified by examining the file version numbers as shown in the following table:
|
||||||||||||
| • | Service Pack 1 is integrated into Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number. | ||||||||||||
| • | The MANIFEST files (.manifest) and MUM files (.mum) that are installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature. |
For all supported x86-based versions of Windows Server 2008 and Windows Vista
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Tabletpcplatforminput-core-ppdlic.xrm-ms | Not Applicable | 3,002 | 30-Aug-2008 | 03:03 | Not Applicable |
| Tabsvc.dll | 6.0.6000.20907 | 68,096 | 30-Aug-2008 | 03:27 | x86 |
| Tabsvc.mof | Not Applicable | 2,845 | 13-Dec-2007 | 20:02 | Not Applicable |
| Touchx.dll | 6.0.6000.20907 | 2,073,600 | 30-Aug-2008 | 03:27 | x86 |
| Wisptis.exe | 6.0.6000.20907 | 244,224 | 30-Aug-2008 | 01:13 | x86 |
| Tabletpcplatforminput-core-ppdlic.xrm-ms | Not Applicable | 3,031 | 30-Aug-2008 | 03:13 | Not Applicable |
| Tabsvc.dll | 6.0.6001.22255 | 68,096 | 30-Aug-2008 | 03:39 | x86 |
| Tabsvc.mof | Not Applicable | 2,845 | 18-Dec-2007 | 21:19 | Not Applicable |
| Touchx.dll | 6.0.6001.22255 | 2,073,600 | 30-Aug-2008 | 03:39 | x86 |
| Wisptis.exe | 6.0.6001.22255 | 244,224 | 30-Aug-2008 | 03:39 | x86 |
For all supported x64-based versions of Windows Server 2008 and Windows Vista
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Tabletpcplatforminput-core-ppdlic.xrm-ms | Not Applicable | 3,002 | 30-Aug-2008 | 03:19 | Not Applicable |
| Tabsvc.dll | 6.0.6000.20907 | 84,992 | 30-Aug-2008 | 03:46 | x64 |
| Tabsvc.mof | Not Applicable | 2,845 | 14-Dec-2007 | 21:43 | Not Applicable |
| Touchx.dll | 6.0.6000.20907 | 2,084,352 | 30-Aug-2008 | 03:46 | x64 |
| Wisptis.exe | 6.0.6000.20907 | 287,232 | 30-Aug-2008 | 01:41 | x64 |
| Tabletpcplatforminput-core-ppdlic.xrm-ms | Not Applicable | 3,031 | 30-Aug-2008 | 04:16 | Not Applicable |
| Tabsvc.dll | 6.0.6001.22255 | 84,992 | 30-Aug-2008 | 04:43 | x64 |
| Tabsvc.mof | Not Applicable | 2,845 | 18-Dec-2007 | 21:20 | Not Applicable |
| Touchx.dll | 6.0.6001.22255 | 2,084,352 | 30-Aug-2008 | 04:43 | x64 |
| Wisptis.exe | 6.0.6001.22255 | 287,232 | 30-Aug-2008 | 04:42 | x64 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.
MORE INFORMATION
Additional file information for Windows Server 2008 and for Windows Vista
Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
| File name | Package_1_for_kb957405~31bf3856ad364e35~x86~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,946 |
| Date (UTC) | 02-Sep-2008 |
| Time (UTC) | 16:27 |
| File name | Package_2_for_kb957405~31bf3856ad364e35~x86~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,784 |
| Date (UTC) | 02-Sep-2008 |
| Time (UTC) | 16:27 |
| File name | Package_3_for_kb957405~31bf3856ad364e35~x86~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,784 |
| Date (UTC) | 02-Sep-2008 |
| Time (UTC) | 16:27 |
| File name | Package_for_kb957405_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,408 |
| Date (UTC) | 02-Sep-2008 |
| Time (UTC) | 16:27 |
| File name | Package_for_kb957405_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,367 |
| Date (UTC) | 02-Sep-2008 |
| Time (UTC) | 16:27 |
| File name | Package_for_kb957405_client~31bf3856ad364e35~x86~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,711 |
| Date (UTC) | 02-Sep-2008 |
| Time (UTC) | 16:27 |
| File name | Package_for_kb957405_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,408 |
| Date (UTC) | 02-Sep-2008 |
| Time (UTC) | 16:27 |
| File name | Package_for_kb957405_server~31bf3856ad364e35~x86~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,430 |
| Date (UTC) | 02-Sep-2008 |
| Time (UTC) | 16:27 |
| File name | X86_6d18414d131f0d0cf015c0d0553a9ec5_31bf3856ad364e35_6.0.6001.22255_none_12a10423345e549f.manifest |
| File version | Not Applicable |
| File size | 716 |
| Date (UTC) | 02-Sep-2008 |
| Time (UTC) | 16:27 |
| File name | X86_ae6fb70c17c868dfa0af97437cf3b7ba_31bf3856ad364e35_6.0.6000.20907_none_df37b37e3eaa1b5c.manifest |
| File version | Not Applicable |
| File size | 716 |
| Date (UTC) | 02-Sep-2008 |
| Time (UTC) | 16:27 |
| File name | X86_microsoft-windows-t..platform-input-core_31bf3856ad364e35_6.0.6000.20907_none_cfbab06ff8bea086.manifest |
| File version | Not Applicable |
| File size | 90,582 |
| Date (UTC) | 30-Aug-2008 |
| Time (UTC) | 03:55 |
| File name | X86_microsoft-windows-t..platform-input-core_31bf3856ad364e35_6.0.6001.22255_none_d168dcfff60f8d57.manifest |
| File version | Not Applicable |
| File size | 90,582 |
| Date (UTC) | 30-Aug-2008 |
| Time (UTC) | 04:17 |
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
| File name | Amd64_74f746e9329ae32d6b427989ac2a4c45_31bf3856ad364e35_6.0.6001.22255_none_8fe58e5db2ef364b.manifest |
| File version | Not Applicable |
| File size | 720 |
| Date (UTC) | 02-Sep-2008 |
| Time (UTC) | 16:27 |
| File name | Amd64_a1b87c9c881afe3c3ce8b9cfabcff696_31bf3856ad364e35_6.0.6000.20907_none_3f9d2f41c8c7ae90.manifest |
| File version | Not Applicable |
| File size | 720 |
| Date (UTC) | 02-Sep-2008 |
| Time (UTC) | 16:27 |
| File name | Amd64_microsoft-windows-t..platform-input-core_31bf3856ad364e35_6.0.6000.20907_none_2bd94bf3b11c11bc.manifest |
| File version | Not Applicable |
| File size | 90,910 |
| Date (UTC) | 30-Aug-2008 |
| Time (UTC) | 04:08 |
| File name | Amd64_microsoft-windows-t..platform-input-core_31bf3856ad364e35_6.0.6001.22255_none_2d877883ae6cfe8d.manifest |
| File version | Not Applicable |
| File size | 90,910 |
| Date (UTC) | 30-Aug-2008 |
| Time (UTC) | 05:03 |
| File name | Package_1_for_kb957405~31bf3856ad364e35~amd64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,958 |
| Date (UTC) | 02-Sep-2008 |
| Time (UTC) | 16:27 |
| File name | Package_2_for_kb957405~31bf3856ad364e35~amd64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,794 |
| Date (UTC) | 02-Sep-2008 |
| Time (UTC) | 16:27 |
| File name | Package_3_for_kb957405~31bf3856ad364e35~amd64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,794 |
| Date (UTC) | 02-Sep-2008 |
| Time (UTC) | 16:27 |
| File name | Package_for_kb957405_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,416 |
| Date (UTC) | 02-Sep-2008 |
| Time (UTC) | 16:27 |
| File name | Package_for_kb957405_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,375 |
| Date (UTC) | 02-Sep-2008 |
| Time (UTC) | 16:27 |
| File name | Package_for_kb957405_client~31bf3856ad364e35~amd64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,721 |
| Date (UTC) | 02-Sep-2008 |
| Time (UTC) | 16:27 |
| File name | Package_for_kb957405_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,416 |
| Date (UTC) | 02-Sep-2008 |
| Time (UTC) | 16:27 |
| File name | Package_for_kb957405_server~31bf3856ad364e35~amd64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,438 |
| Date (UTC) | 02-Sep-2008 |
| Time (UTC) | 16:27 |
APPLIES TO
| • | Windows Vista Business |
| • | Windows Vista Enterprise |
| • | Windows Vista Home Basic |
| • | Windows Vista Home Premium |
| • | Windows Vista Ultimate |
| • | Windows Vista Business 64-bit Edition |
| • | Windows Vista Enterprise 64-bit Edition |
| • | Windows Vista Home Basic 64-bit Edition |
| • | Windows Vista Home Premium 64-bit Edition |
| • | Windows Vista Ultimate 64-bit Edition |
| • | Windows Server 2008 Datacenter without Hyper-V |
| • | Windows Server 2008 Enterprise without Hyper-V |
| • | Windows Server 2008 Standard without Hyper-V |
| • | Windows Server 2008 Datacenter |
| • | Windows Server 2008 Enterprise |
| • | Windows Server 2008 Standard |
Keywords: |
kbexpertiseinter kbfix kbbug kbautohotfix kbqfe kbhotfixserver KB957405 |
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