Open Software Solutions

On a Windows Vista-based or Windows Server 2008-based computer, you try to access a network share by typing the path of the share in the Run box. However, it may take more than 10 seconds for the network share to open in Windows Explorer.

For example, in the Run box, you type the universal naming convention (UNC) path of the share, such as ServerName ShareName. When you do this, it takes the Windows Explorer more than 10 seconds to open the share.

This issue occurs if the firewall of the server on which the share resides blocks traffic on port 80.

This issue occurs because Shell32.dll applies the file name extension detection logic to the path that you type.

After you enter the share name in the Run box, an additional period (.) is appended to the server name. This behavior results in requests for the path ServerName .*. Because this path is an invalid network path for the server message block (SMB), the WebClient service tries to connect to the server through TCP port 80. If the firewall is enabled on the server, and the TCP port 80 is blocked, no response is sent by the server. Therefore, the client waits for the time out to expire. This results in a delay of 10 to 20 seconds.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, you must have Windows Server 2008 or Windows Vista SP1 installed on the computer.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 and Windows Vista note

The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and Windows Vista

For all supported x64-based versions of Windows Server 2008 and Windows Vista

For all supported Itanium-based versions of Windows Server 2008

To work around this issue, disable the WebClient service on your Vista computer. Or, open port 80 on the file server firewall.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista

Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista

Additional files for all supported Itanium-based versions of Windows Server 2008