A computer that is running Windows XP or Windows Vista becomes unresponsive after the driver load and unload operation is repeated many times
| Article ID | : | 950162 |
| Last Review | : | May 14, 2008 |
| Revision | : | 1.0 |
On This Page
SYMPTOMS
If you use the Memory Pool Monitor (Poolmon.exe) utility to monitor the IoSe and Pp memory tags, the memory that these two tags consume increases as every successful driver load and unload operation occurs.
Back to the topCAUSE
RESOLUTION
Hotfix information
Windows XP
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
To apply this hotfix, you must have Windows XP Sevice Pack 2 or any higher version of Windows XP Service Pack installed on the computer.
Restart requirement
You have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix replaces hotfix 901122 and hotfix 935892.
Registry information
To use this hotfix, you do not have to make any changes to the registry.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with Service Pack 2 (SP2), x86-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | |||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Ntkrnlmp.exe | 5.1.2600.3357 | 2,142,720 | 23-Apr-2008 | 10:03 | x86 | SP2 | |||||||
| Ntkrnlpa.exe | 5.1.2600.3357 | 2,062,976 | 23-Apr-2008 | 09:30 | x86 | SP2 | |||||||
| Ntkrpamp.exe | 5.1.2600.3357 | 2,020,864 | 23-Apr-2008 | 09:29 | x86 | SP2 | Ntoskrnl.exe | 5.1.2600.3357 | 2,185,984 | 23-Apr-2008 | 10:05 | x86 | SP2 |
Windows XP with Service Pack 3 (SP3), x86-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement |
|---|---|---|---|---|---|---|
| Ntkrnlmp.exe | 5.1.2600.5586 | 2,145,280 | 23-Apr-2008 | 11:47 | x86 | SP3 |
| Ntkrnlpa.exe | 5.1.2600.5586 | 2,066,048 | 23-Apr-2008 | 08:44 | x86 | SP3 |
| Ntkrpamp.exe | 5.1.2600.5586 | 2,023,936 | 23-Apr-2008 | 11:14 | x86 | SP3 |
| Ntoskrnl.exe | 5.1.2600.5586 | 2,189,184 | 23-Apr-2008 | 11:49 | x86 | SP3 |
Hotfix information for Windows Vista
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Vista service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
To apply this hotfix, you must have Windows XP Sevice Pack 2 or any higher version of Windows XP Service Pack installed on the computer.
Restart requirement
You have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix replaces hotfix 901122 and hotfix 935892.
Registry information
To use this hotfix, you do not have to make any changes to the registry.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Package_1_for_kb950162~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,777 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_2_for_kb950162~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,944 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_3_for_kb950162~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,782 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_4_for_kb950162~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,782 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_5_for_kb950162~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,782 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_6_for_kb950162~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,778 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_for_kb950162_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,426 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_for_kb950162_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,367 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_for_kb950162_client~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,713 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_for_kb950162_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,421 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_for_kb950162_sc~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,423 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_for_kb950162_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,425 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_for_kb950162_server~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,431 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_for_kb950162_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,422 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_for_kb950162_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,430 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_for_kb950162_winpe_0~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,420 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_for_kb950162_winpe~31bf3856ad364e35~x86~~6.0.1.0.mum | Not Applicable | 1,424 | 17-Mar-2008 | 17:50 | Not Applicable |
| Update.mum | Not Applicable | 3,571 | 17-Mar-2008 | 17:50 | Not Applicable |
| X86_b2841d128109f9c36ad3ab4396a1b261_31bf3856ad364e35_6.0.6001.22137_none_409187180aed2bf6.manifest | Not Applicable | 697 | 17-Mar-2008 | 17:50 | Not Applicable |
| X86_e614c84179b81c336ef4d39f4f7ee615_31bf3856ad364e35_6.0.6000.20793_none_3381c5d5f998944e.manifest | Not Applicable | 697 | 17-Mar-2008 | 17:50 | Not Applicable |
| X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6000.20793_none_6a757157d06068bf.manifest | Not Applicable | 17,806 | 15-Mar-2008 | 03:58 | Not Applicable |
| X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22137_none_6ca090adcd52b766.manifest | Not Applicable | 17,806 | 15-Mar-2008 | 04:02 | Not Applicable |
| Ntkrnlpa.exe | 6.0.6000.20793 | 3,505,720 | 15-Mar-2008 | 03:37 | Not Applicable |
| Ntoskrnl.exe | 6.0.6000.20793 | 3,471,928 | 15-Mar-2008 | 03:37 | Not Applicable |
| Ntkrnlpa.exe | 6.0.6001.22137 | 3,600,952 | 15-Mar-2008 | 03:41 | Not Applicable |
| Ntoskrnl.exe | 6.0.6001.22137 | 3,548,728 | 15-Mar-2008 | 03:41 | Not Applicable |
Windows Vista, x64-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Amd64_7f762a8fc733dda22962c5a09fc6e233_31bf3856ad364e35_6.0.6000.20793_none_2574194dd6e92517.manifest | Not Applicable | 701 | 17-Mar-2008 | 17:50 | Not Applicable |
| Amd64_d4af2085ffb0889d625b352db1b830bb_31bf3856ad364e35_6.0.6001.22137_none_bb3cbe4e85d201ad.manifest | Not Applicable | 701 | 17-Mar-2008 | 17:50 | Not Applicable |
| Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6000.20793_none_c6940cdb88bdd9f5.manifest | Not Applicable | 16,512 | 15-Mar-2008 | 04:12 | Not Applicable |
| Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22137_none_c8bf2c3185b0289c.manifest | Not Applicable | 16,512 | 15-Mar-2008 | 04:35 | Not Applicable |
| Package_1_for_kb950162~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,787 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_2_for_kb950162~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,956 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_3_for_kb950162~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,792 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_4_for_kb950162~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,792 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_5_for_kb950162~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,792 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_6_for_kb950162~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,788 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_for_kb950162_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,434 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_for_kb950162_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,375 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_for_kb950162_client~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,723 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_for_kb950162_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,429 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_for_kb950162_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,431 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_for_kb950162_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,433 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_for_kb950162_server~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,439 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_for_kb950162_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,430 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_for_kb950162_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,438 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_for_kb950162_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,428 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_for_kb950162_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mum | Not Applicable | 1,432 | 17-Mar-2008 | 17:50 | Not Applicable |
| Update.mum | Not Applicable | 3,597 | 17-Mar-2008 | 17:50 | Not Applicable |
| Ntoskrnl.exe | 6.0.6000.20793 | 4,429,880 | 15-Mar-2008 | 03:52 | x64 |
| Ntoskrnl.exe | 6.0.6001.22137 | 4,694,072 | 15-Mar-2008 | 04:13 | x64 |
Windows Vista, IA64-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Ia64_8924c38a181e9c1abaa1327d13cee35e_31bf3856ad364e35_6.0.6001.22137_none_e29da3f49e96b211.manifest | Not Applicable | 699 | 17-Mar-2008 | 17:50 | Not Applicable |
| Ia64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22137_none_6ca234a3cd50c062.manifest | Not Applicable | 16,819 | 15-Mar-2008 | 04:14 | Not Applicable |
| Package_1_for_kb950162~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,782 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_2_for_kb950162~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,787 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_3_for_kb950162~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,787 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_for_kb950162_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,425 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_for_kb950162_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,426 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_for_kb950162_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,429 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_for_kb950162_server~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,434 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_for_kb950162_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,426 | 17-Mar-2008 | 17:50 | Not Applicable |
| Package_for_kb950162_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum | Not Applicable | 1,433 | 17-Mar-2008 | 17:50 | Not Applicable |
| Update.mum | Not Applicable | 2,423 | 17-Mar-2008 | 17:50 | Not Applicable |
| Ntoskrnl.exe | 6.0.6001.22137 | 9,501,240 | 15-Mar-2008 | 03:59 | IA-64 |
STATUS
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
APPLIES TO
| • | Windows Vista Enterprise 64-bit Edition |
| • | Windows Vista Home Basic 64-bit Edition |
| • | Windows Vista Home Premium 64-bit Edition |
| • | Windows Vista Ultimate 64-bit Edition |
| • | Windows Vista Business |
| • | Windows Vista Business 64-bit Edition |
| • | Windows Vista Enterprise |
| • | Windows Vista Home Basic |
| • | Windows Vista Home Premium |
| • | Windows Vista Ultimate |
| • | Microsoft Windows XP Professional |
| • | Microsoft Windows XP Home Edition |
Keywords:Â |
kbexpertisebeginner kbfix kbqfe kbhotfixserver KB950162 |
Microsoft Knowledge Base Article
This article contents is Microsoft Copyrighted material.
Microsoft Corporation. All rights reserved. Terms of Use | Trademarks
You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
Leave a Reply