Open Software Solutions

Consider the following scenario:

•	You have an x86 version of Windows Vista or of Windows Server 2008 installed on a computer’s IDE/ATA disk.
•	The computer has more than 4 gigabytes (GB) of physical memory.
•	The system is running in Physical Address Extension (PAE) mode.
•	You configure the system to generate a memory dump file when a fatal system error occurs.

However, when a fatal system error occurs, and you receive a Stop error message, no dump file is generated. Or, an invalid dump file is generated.

Back to the top

The system must initialize direct memory access (DMA) registers to write the dump file. However, in this scenario, these registers are not initialized correctly. Therefore, the system uses an incorrect physical memory address when it writes the dump file.

Back to the top

Windows Vista hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

Note The Hotfix download available section and the online request forms display the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions

File name	File version	File size	Date	Time	Platform
Dumpata.sys	6.0.6000.20845	29,240	30-May-2008	05:49	x86
Aliide.sys	1.2.0.0	17,464	30-May-2008	05:50	x86
Amdide.sys	6.0.6000.20845	17,976	30-May-2008	05:50	x86
Atapi.sys	6.0.6000.20845	21,560	30-May-2008	05:49	x86
Ataport.sys	6.0.6000.20845	110,136	30-May-2008	05:50	x86
Cmdide.sys	2.0.7.0	19,000	30-May-2008	05:49	x86
Intelide.sys	6.0.6000.20845	17,976	30-May-2008	05:50	x86
Msahci.sys	6.0.6000.20845	28,216	30-May-2008	05:49	x86
Mshdc.inf	Not Applicable	47,986	30-May-2008	01:09	Not Applicable
Pciide.sys	6.0.6000.20845	15,928	30-May-2008	05:50	x86
Pciidex.sys	6.0.6000.20845	45,112	30-May-2008	05:49	x86
Viaide.sys	5.1.3790.150	20,024	30-May-2008	05:50	x86

Windows Vista with Service Pack 1, x86-based versions

File name	File version	File size	Date	Time	Platform	SP requirement
Dumpata.sys	6.0.6001.22190	29,240	30-May-2008	05:57	x86	SP1
Aliide.sys	1.2.0.0	17,464	30-May-2008	05:57	x86	SP1
Amdide.sys	6.0.6001.22190	17,976	30-May-2008	05:57	x86	SP1
Atapi.sys	6.0.6001.22190	21,560	30-May-2008	05:57	x86	SP1
Ataport.sys	6.0.6001.22190	110,136	30-May-2008	05:58	x86	SP1
Cmdide.sys	2.0.7.0	19,000	30-May-2008	05:57	x86	SP1
Intelide.sys	6.0.6001.22190	17,976	30-May-2008	05:57	x86	SP1
Msahci.sys	6.0.6001.22190	28,728	30-May-2008	05:57	x86	SP1
Mshdc.inf	Not Applicable	47,458	30-May-2008	01:09	Not Applicable	SP1
Pciide.sys	6.0.6001.22190	16,440	30-May-2008	05:58	x86	SP1
Pciidex.sys	6.0.6001.22190	45,112	30-May-2008	05:58	x86	SP1
Viaide.sys	5.1.3790.150	20,024	30-May-2008	05:58	x86	SP1

Back to the top

Windows Server 2008 hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

Note The Hotfix download available section and the online request forms display the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008, x86-based versions

File name	File version	File size	Date	Time	Platform	SP requirement
Dumpata.sys	6.0.6001.22190	29,240	30-May-2008	05:57	x86	SP1
Aliide.sys	1.2.0.0	17,464	30-May-2008	05:57	x86	SP1
Amdide.sys	6.0.6001.22190	17,976	30-May-2008	05:57	x86	SP1
Atapi.sys	6.0.6001.22190	21,560	30-May-2008	05:57	x86	SP1
Ataport.sys	6.0.6001.22190	110,136	30-May-2008	05:58	x86	SP1
Cmdide.sys	2.0.7.0	19,000	30-May-2008	05:57	x86	SP1
Intelide.sys	6.0.6001.22190	17,976	30-May-2008	05:57	x86	SP1
Msahci.sys	6.0.6001.22190	28,728	30-May-2008	05:57	x86	SP1
Mshdc.inf	Not Applicable	47,458	30-May-2008	01:09	Not Applicable	SP1
Pciide.sys	6.0.6001.22190	16,440	30-May-2008	05:58	x86	SP1
Pciidex.sys	6.0.6001.22190	45,112	30-May-2008	05:58	x86	SP1
Viaide.sys	5.1.3790.150	20,024	30-May-2008	05:58	x86	SP1

Back to the top

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

Back to the top

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

Back to the top