A Bluetooth device no longer works on a Windows Vista-based computer after you resume the computer from standby (S3) or from hibernation (S4)

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A Bluetooth device no longer works on a Windows Vista-based computer after you resume the computer from standby (S3) or from hibernation (S4)
View products that this article applies to.
Article ID : 948643
Last Review : March 5, 2008
Revision : 1.1
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SYMPTOMS

Consider the following scenario:
• You install a Bluetooth device on a Windows Vista-based computer, and then you turn the device on.
• You put the computer into standby (the S3 power state) or into hibernation (the S4 power state).
• You resume the computer from standby or from hibernation.

In this scenario, the Bluetooth device no longer works. Additionally, a yellow exclamation mark (!) appears next to the device in Device Manager. When you view the device properties, the device status is reported as code 43.

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RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Vista service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions
File name File version File size Date Time Platform
Package_1_for_kb948643~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 2,669 05-Feb-2008 18:48 Not applicable
Package_2_for_kb948643~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 2,507 05-Feb-2008 18:48 Not applicable
Package_3_for_kb948643~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 2,507 05-Feb-2008 18:48 Not applicable
Package_4_for_kb948643~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 2,509 05-Feb-2008 18:48 Not applicable
Package_5_for_kb948643~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 2,504 05-Feb-2008 18:48 Not applicable
Package_for_kb948643_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,426 05-Feb-2008 18:48 Not applicable
Package_for_kb948643_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,367 05-Feb-2008 18:48 Not applicable
Package_for_kb948643_client~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,713 05-Feb-2008 18:48 Not applicable
Package_for_kb948643_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,421 05-Feb-2008 18:48 Not applicable
Package_for_kb948643_sc~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,423 05-Feb-2008 18:48 Not applicable
Package_for_kb948643_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,425 05-Feb-2008 18:48 Not applicable
Package_for_kb948643_server~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,431 05-Feb-2008 18:48 Not applicable
Package_for_kb948643_winpe_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,420 05-Feb-2008 18:48 Not applicable
Package_for_kb948643_winpe~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,424 05-Feb-2008 18:48 Not applicable
X86_usb.inf_31bf3856ad364e35_6.0.6000.20765_none_c95fe7052a9588a1.manifest Not applicable 2,644 05-Feb-2008 18:49 Not applicable
X86_usb.inf_31bf3856ad364e35_6.0.6001.22107_none_cb8905c72789a49a.manifest Not applicable 2,644 05-Feb-2008 18:49 Not applicable
X86_usbport.inf_31bf3856ad364e35_6.0.6000.20765_none_bc29df821fb0d688.manifest Not applicable 6,734 05-Feb-2008 18:49 Not applicable
X86_usbport.inf_31bf3856ad364e35_6.0.6001.22107_none_be52fe441ca4f281.manifest Not applicable 6,734 05-Feb-2008 18:49 Not applicable
Usbccgp.sys 6.0.6000.20765 73,216 05-Feb-2008 04:23 x86
Usbhub.sys 6.0.6000.20765 193,536 05-Feb-2008 04:23 x86
Usbccgp.sys 6.0.6001.22107 73,216 05-Feb-2008 04:21 x86
Usbhub.sys 6.0.6001.22107 194,560 05-Feb-2008 04:21 x86
Hccoin.dll 6.0.6000.20765 8,704 05-Feb-2008 06:24 x86
Hcrstco.dll 6.0.6000.20765 14,336 05-Feb-2008 06:24 x86
Usbd.sys 6.0.6000.20765 5,888 05-Feb-2008 04:22 Not applicable
Usbehci.sys 6.0.6000.20765 38,400 05-Feb-2008 04:22 x86
Usbhub.sys 6.0.6000.20765 193,536 05-Feb-2008 04:23 x86
Usbohci.sys 6.0.6000.20765 19,456 05-Feb-2008 04:22 x86
Usbport.sys 6.0.6000.20765 224,768 05-Feb-2008 04:23 x86
Usbuhci.sys 6.0.6000.20765 23,552 05-Feb-2008 04:22 x86
Hccoin.dll 6.0.6001.22107 8,704 05-Feb-2008 06:22 x86
Hcrstco.dll 6.0.6001.22107 15,872 05-Feb-2008 06:22 x86
Usbd.sys 6.0.6001.22107 5,888 05-Feb-2008 04:21 Not applicable
Usbehci.sys 6.0.6001.22107 39,424 05-Feb-2008 04:21 x86
Usbhub.sys 6.0.6001.22107 194,560 05-Feb-2008 04:21 x86
Usbohci.sys 6.0.6001.22107 19,456 05-Feb-2008 04:21 x86
Usbport.sys 6.0.6001.22107 226,304 05-Feb-2008 04:21 x86
Usbuhci.sys 6.0.6001.22107 23,552 05-Feb-2008 04:21 x86
Windows Vista, x64-based versions
File name File version File size Date Time Platform
Amd64_usb.inf_31bf3856ad364e35_6.0.6000.20765_none_257e8288e2f2f9d7.manifest Not applicable 2,646 05-Feb-2008 18:52 Not applicable
Amd64_usb.inf_31bf3856ad364e35_6.0.6001.22107_none_27a7a14adfe715d0.manifest Not applicable 2,646 05-Feb-2008 18:52 Not applicable
Amd64_usbport.inf_31bf3856ad364e35_6.0.6000.20765_none_18487b05d80e47be.manifest Not applicable 6,736 05-Feb-2008 18:52 Not applicable
Amd64_usbport.inf_31bf3856ad364e35_6.0.6001.22107_none_1a7199c7d50263b7.manifest Not applicable 6,736 05-Feb-2008 18:52 Not applicable
Package_1_for_kb948643~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 2,685 05-Feb-2008 18:48 Not applicable
Package_2_for_kb948643~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 2,521 05-Feb-2008 18:48 Not applicable
Package_3_for_kb948643~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 2,521 05-Feb-2008 18:48 Not applicable
Package_4_for_kb948643~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 2,523 05-Feb-2008 18:48 Not applicable
Package_5_for_kb948643~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 2,518 05-Feb-2008 18:48 Not applicable
Package_for_kb948643_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,434 05-Feb-2008 18:48 Not applicable
Package_for_kb948643_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,375 05-Feb-2008 18:48 Not applicable
Package_for_kb948643_client~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,723 05-Feb-2008 18:48 Not applicable
Package_for_kb948643_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,429 05-Feb-2008 18:48 Not applicable
Package_for_kb948643_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,431 05-Feb-2008 18:48 Not applicable
Package_for_kb948643_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,433 05-Feb-2008 18:48 Not applicable
Package_for_kb948643_server~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,439 05-Feb-2008 18:48 Not applicable
Package_for_kb948643_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,428 05-Feb-2008 18:48 Not applicable
Package_for_kb948643_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,432 05-Feb-2008 18:48 Not applicable
Usbccgp.sys 6.0.6000.20765 95,744 05-Feb-2008 04:37 x64
Usbhub.sys 6.0.6000.20765 269,312 05-Feb-2008 04:37 x64
Usbccgp.sys 6.0.6001.22107 95,744 05-Feb-2008 04:55 x64
Usbhub.sys 6.0.6001.22107 270,336 05-Feb-2008 04:55 x64
Hccoin.dll 6.0.6000.20765 10,752 05-Feb-2008 06:33 x64
Hcrstco.dll 6.0.6000.20765 16,384 05-Feb-2008 06:33 x64
Usbd.sys 6.0.6000.20765 7,552 05-Feb-2008 04:37 x64
Usbehci.sys 6.0.6000.20765 48,128 05-Feb-2008 04:37 x64
Usbhub.sys 6.0.6000.20765 269,312 05-Feb-2008 04:37 x64
Usbohci.sys 6.0.6000.20765 24,064 05-Feb-2008 04:37 x64
Usbport.sys 6.0.6000.20765 258,048 05-Feb-2008 04:37 x64
Usbuhci.sys 6.0.6000.20765 29,184 05-Feb-2008 04:37 x64
Hccoin.dll 6.0.6001.22107 10,752 05-Feb-2008 06:48 x64
Hcrstco.dll 6.0.6001.22107 17,920 05-Feb-2008 06:48 x64
Usbd.sys 6.0.6001.22107 7,680 05-Feb-2008 04:55 x64
Usbehci.sys 6.0.6001.22107 49,152 05-Feb-2008 04:55 x64
Usbhub.sys 6.0.6001.22107 270,336 05-Feb-2008 04:55 x64
Usbohci.sys 6.0.6001.22107 24,064 05-Feb-2008 04:55 x64
Usbport.sys 6.0.6001.22107 259,584 05-Feb-2008 04:55 x64
Usbuhci.sys 6.0.6001.22107 29,184 05-Feb-2008 04:55 x64
Windows Vista, IA-64-based versions
File name File version File size Date Time Platform
Ia64_usb.inf_31bf3856ad364e35_6.0.6001.22107_none_cb8aa9bd2787ad96.manifest Not applicable 2,645 05-Feb-2008 20:26 Not applicable
Ia64_usbport.inf_31bf3856ad364e35_6.0.6001.22107_none_be54a23a1ca2fb7d.manifest Not applicable 6,735 05-Feb-2008 20:26 Not applicable
Package_1_for_kb948643~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 2,514 05-Feb-2008 20:21 Not applicable
Package_2_for_kb948643~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 2,514 05-Feb-2008 20:21 Not applicable
Package_for_kb948643_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,425 05-Feb-2008 20:21 Not applicable
Package_for_kb948643_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,426 05-Feb-2008 20:21 Not applicable
Package_for_kb948643_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,429 05-Feb-2008 20:21 Not applicable
Package_for_kb948643_server~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,434 05-Feb-2008 20:21 Not applicable
Usbccgp.sys 6.0.6001.22107 208,384 05-Feb-2008 06:00 IA-64
Usbhub.sys 6.0.6001.22107 853,504 05-Feb-2008 06:00 IA-64
Hccoin.dll 6.0.6001.22107 22,528 05-Feb-2008 07:49 IA-64
Hcrstco.dll 6.0.6001.22107 24,576 05-Feb-2008 07:49 IA-64
Usbd.sys 6.0.6001.22107 11,648 05-Feb-2008 06:00 Not applicable
Usbehci.sys 6.0.6001.22107 121,856 05-Feb-2008 06:00 IA-64
Usbhub.sys 6.0.6001.22107 853,504 05-Feb-2008 06:00 IA-64
Usbohci.sys 6.0.6001.22107 58,368 05-Feb-2008 06:00 IA-64
Usbport.sys 6.0.6001.22107 645,632 05-Feb-2008 06:00 IA-64
Usbuhci.sys 6.0.6001.22107 80,384 05-Feb-2008 06:00 IA-64

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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APPLIES TO
• Windows Vista Business
• Windows Vista Enterprise
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Starter
• Windows Vista Ultimate
• Windows Vista Business 64-bit Edition
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Service Pack 1

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Keywords: 
 kbexpertisebeginner kbhotfixserver kbqfe KB948643

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
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