You receive a STOP 0×0000010E or STOP 0×000000C1 error message on a Windows Vista-based computer or on a Windows Server 2008-based computer

You receive a STOP 0×0000010E or STOP 0×000000C1 error message on a Windows Vista-based computer or on a Windows Server 2008-based computer
Article ID : 953026
Last Review : August 12, 2008
Revision : 3.0
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SYMPTOMS

A Windows Vista-based computer or a Windows Server 2008-based computer may restart unexpectedly. Additionally, you may receive a Stop error message that resembles one of the following error messages:
*** STOP: 0×0000010E (0×00000002, 0×00000001, 0×00000000, 0×00000000)
VIDEO_MEMORY_MANAGEMENT_INTERNAL
***STOP: 0×000000C1 (0×9944efd0, 0×00000000, 0×00000030, 0×000000022}
SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION (c1)

Note The four parameters in the STOP 0×0000010E error message may vary, depending on the actual configurations.

This problem typically occurs when you are running an application that requires lots of graphics processing. For example, this problem may occur when you play a video game on the computer.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791 (/Feedback.aspx?kbNumber=935791/) How to obtain the latest Windows Vista service pack

No prerequisites are required for Windows Server 2008.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

• Service Pack 1 is integrated into Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
• The .manifest files and the .mum files that are installed in each environment are listed separately in the Additional file information for Windows Server 2008 and for Windows Vista section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported 32-bit versions of Windows Server 2008 and of Windows Vista
File name File version File size Date Time Platform
Cdd.dll 6.0.6000.16688 36,864 14-May-2008 05:21 x86
Dxgkrnl.sys 6.0.6000.16688 619,008 14-May-2008 03:00 x86
Cdd.dll 6.0.6000.20833 37,376 13-May-2008 03:14 x86
Dxgkrnl.sys 6.0.6000.20833 621,568 13-May-2008 00:53 x86
Cdd.dll 6.0.6001.18000 36,864 19-Jan-2008 07:26 x86
Dxgkrnl.sys 6.0.6001.18071 625,152 14-May-2008 03:01 x86
Cdd.dll 6.0.6001.22178 36,864 14-May-2008 05:15 x86
Dxgkrnl.sys 6.0.6001.22178 625,152 14-May-2008 02:57 x86
For all supported 64-bit versions of Windows Server 2008 and of Windows Vista
File name File version File size Date Time Platform
Cdd.dll 6.0.6000.16688 47,104 14-May-2008 05:32 x64
Dxgkrnl.sys 6.0.6000.16688 875,520 14-May-2008 03:18 x64
Cdd.dll 6.0.6000.20833 47,104 13-May-2008 03:19 x64
Dxgkrnl.sys 6.0.6000.20833 879,104 13-May-2008 01:07 x64
Cdd.dll 6.0.6001.18000 47,104 19-Jan-2008 07:53 x64
Dxgkrnl.sys 6.0.6001.18071 883,200 14-May-2008 03:38 x64
Cdd.dll 6.0.6001.22178 47,104 14-May-2008 05:39 x64
Dxgkrnl.sys 6.0.6001.22178 883,200 14-May-2008 03:25 x64


Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported 32-bit versions of Windows Server 2008 and of Windows Vista
File name Package_1_for_kb953026_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 1,897
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_1_for_kb953026~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 2,603
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_2_for_kb953026_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 1,739
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_2_for_kb953026~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 2,441
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_3_for_kb953026_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 1,739
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_3_for_kb953026~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 2,441
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_4_for_kb953026_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 1,739
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_4_for_kb953026~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 2,443
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_for_kb953026_client_0_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 1,406
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_for_kb953026_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 1,426
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_for_kb953026_client_1_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 1,348
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_for_kb953026_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 1,367
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_for_kb953026_client_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 1,681
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_for_kb953026_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 1,713
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_for_kb953026_sc_0_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 1,402
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_for_kb953026_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 1,421
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_for_kb953026_sc_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 1,404
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_for_kb953026_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 1,423
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_for_kb953026_server_0_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 1,406
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_for_kb953026_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 1,425
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_for_kb953026_server_bf~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 1,412
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_for_kb953026_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not applicable
File size 1,431
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Update-bf.mum
File version Not applicable
File size 2,525
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Update.mum
File version Not applicable
File size 2,580
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name X86_57df3dc61491937c58e440ca78b851e2_31bf3856ad364e35_6.0.6001.18071_none_41c5b33719e70a26.manifest
File version Not applicable
File size 696
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name X86_879ec131314c4433a82f104b7fe7d3d1_31bf3856ad364e35_6.0.6001.22178_none_c131879559ed8fdd.manifest
File version Not applicable
File size 696
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name X86_b9923f0d4f868214e0874228a110e08c_31bf3856ad364e35_6.0.6000.16688_none_45d8159cd0411e07.manifest
File version Not applicable
File size 696
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name X86_f8a5cd9b5e855c15018c1b97f60832ea_31bf3856ad364e35_6.0.6000.20833_none_3c349437ce1fb812.manifest
File version Not applicable
File size 696
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name X86_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6000.16688_none_a993dce8e69fdecb.manifest
File version Not applicable
File size 8,417
Date (UTC) 14-May-2008
Time (UTC) 05:54
Platform Not applicable
File name X86_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6000.20833_none_aa4e89c3ff997154.manifest
File version Not applicable
File size 8,417
Date (UTC) 13-May-2008
Time (UTC) 03:47
Platform Not applicable
File name X86_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.18071_none_ab7de974e3c4a26a.manifest
File version Not applicable
File size 8,862
Date (UTC) 14-May-2008
Time (UTC) 19:08
Platform Not applicable
File name X86_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.22178_none_ac0e8845fcdbf395.manifest
File version Not applicable
File size 8,417
Date (UTC) 14-May-2008
Time (UTC) 05:52
Platform Not applicable
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
File name Amd64_0d1bbbf13b8621d926196ece8ee34920_31bf3856ad364e35_6.0.6000.16688_none_e586fb8fe1b045a2.manifest
File version Not applicable
File size 700
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Amd64_544c08cb6b222dae559b23dd8c292d81_31bf3856ad364e35_6.0.6000.20833_none_4692a336af7f1085.manifest
File version Not applicable
File size 700
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Amd64_794c9249e6340b0e91058990f3f087e3_31bf3856ad364e35_6.0.6001.18071_none_c2ab34e51146e46a.manifest
File version Not applicable
File size 700
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Amd64_87becb17cb241e1712e79b28f7290287_31bf3856ad364e35_6.0.6001.22178_none_f1f84ee5b71fcb6b.manifest
File version Not applicable
File size 700
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6000.16688_none_05b2786c9efd5001.manifest
File version Not applicable
File size 8,679
Date (UTC) 14-May-2008
Time (UTC) 06:26
Platform Not applicable
File name Amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6000.20833_none_066d2547b7f6e28a.manifest
File version Not applicable
File size 8,679
Date (UTC) 13-May-2008
Time (UTC) 03:59
Platform Not applicable
File name Amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.18071_none_079c84f89c2213a0.manifest
File version Not applicable
File size 9,127
Date (UTC) 14-May-2008
Time (UTC) 19:10
Platform Not applicable
File name Amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.22178_none_082d23c9b53964cb.manifest
File version Not applicable
File size 8,679
Date (UTC) 14-May-2008
Time (UTC) 11:33
Platform Not applicable
File name Package_1_for_kb953026_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 1,909
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_1_for_kb953026~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 2,619
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_2_for_kb953026_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 1,749
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_2_for_kb953026~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 2,455
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_3_for_kb953026_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 1,749
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_3_for_kb953026~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 2,455
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_4_for_kb953026_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 1,749
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_4_for_kb953026~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 2,457
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_for_kb953026_client_0_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 1,414
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_for_kb953026_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 1,434
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_for_kb953026_client_1_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 1,356
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_for_kb953026_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 1,375
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_for_kb953026_client_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 1,691
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_for_kb953026_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 1,723
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_for_kb953026_sc_0_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 1,410
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_for_kb953026_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 1,429
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_for_kb953026_sc_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 1,412
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_for_kb953026_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 1,431
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_for_kb953026_server_0_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 1,414
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_for_kb953026_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 1,433
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_for_kb953026_server_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 1,420
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Package_for_kb953026_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not applicable
File size 1,439
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Update-bf.mum
File version Not applicable
File size 2,543
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable
File name Update.mum
File version Not applicable
File size 2,598
Date (UTC) 14-May-2008
Time (UTC) 19:06
Platform Not applicable

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

A STOP 0×0000010E error message indicates that the video memory manager has encountered an unrecoverable error condition. The first parameter indicates the specific violation that occurred to the system. For more information, visit the following Microsoft Web site:
http://msdn.microsoft.com/en-us/library/aa469182.aspx (http://msdn.microsoft.com/en-us/library/aa469182.aspx)

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (/Feedback.aspx?kbNumber=824684/) Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
• Windows Vista Starter
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Ultimate
• Windows Vista Enterprise
• Windows Vista Business
• Windows Vista Business 64-bit Edition
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Enterprise 64-bit Edition
• Windows Server 2008 Standard
• Windows Server 2008 Enterprise
• Windows Server 2008 Datacenter
• Windows Server 2008 Datacenter without Hyper-V
• Windows Server 2008 Enterprise without Hyper-V
• Windows Server 2008 Standard without Hyper-V
• Windows Web Server 2008

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Keywords: 
kbautohotfix kbexpertisebeginner kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe KB953026

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Microsoft Knowledge Base Article

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