Open Software Solutions

Intel Turbo Memory (ITM) is an integrated nonvolatile (NV) caching solution. ITM works together with Microsoft RAID, and it introduces support for caching of a RAID device. This NV caching solution requires that NV cache commands be sent to the RAID device.

In Windows Vista, the NV cache commands can be sent only to HDC-class devices. However, many RAID products are Small Computer Standard Interface (SCSI)-class devices. Therefore, the NV cache commands cannot be sent to these devices.

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An update is available to let NV cache commands be sent to SCSI-class devices.

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Update information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, the computer must run one of the following:

•	Windows Vista
•	Windows Vista Service Pack 1
•	Windows Server 2008

Restart requirement

You must restart the computer after you apply this update.

Hotfix replacement information

This update does not replace any other previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions

File name	File version	File size	Date	Time	Platform
Package_1_for_kb954943~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,959	10-Jul-2008	21:52	Not Applicable
Package_2_for_kb954943~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,797	10-Jul-2008	21:52	Not Applicable
Package_3_for_kb954943~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,797	10-Jul-2008	21:52	Not Applicable
Package_for_kb954943_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,425	10-Jul-2008	21:52	Not Applicable
Package_for_kb954943_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,367	10-Jul-2008	21:52	Not Applicable
Package_for_kb954943_client~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,711	10-Jul-2008	21:52	Not Applicable
Package_for_kb954943_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,425	10-Jul-2008	21:52	Not Applicable
Package_for_kb954943_server~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,430	10-Jul-2008	21:52	Not Applicable
Update.mum	Not Applicable	2,084	10-Jul-2008	21:52	Not Applicable
X86_8512b29b7f26e7c73963d372d6755b47_31bf3856ad364e35_6.0.6000.20874_none_79cf02a400c9987b.manifest	Not Applicable	712	10-Jul-2008	21:52	Not Applicable
X86_microsoft-windows-s..mmaintenanceservice_31bf3856ad364e35_6.0.6000.20874_none_3ba9a409fc6387ca.manifest	Not Applicable	13,289	09-Jul-2008	03:31	Not Applicable
Sysmain.dll	6.0.6000.20874	542,720	09-Jul-2008	03:16	x86
Systemsf.ebd	Not Applicable	177,772	13-Dec-2007	20:27	Not Applicable
Systemsf.ebd	Not Applicable	132,148	03-Jan-2008	23:42	Not Applicable

Windows Vista SP1 and Windows Server 2008, x86-based versions

File name	File version	File size	Date	Time	Platform
Package_1_for_kb954943~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,959	10-Jul-2008	21:52	Not Applicable
Package_2_for_kb954943~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,797	10-Jul-2008	21:52	Not Applicable
Package_3_for_kb954943~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,797	10-Jul-2008	21:52	Not Applicable
Package_for_kb954943_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,425	10-Jul-2008	21:52	Not Applicable
Package_for_kb954943_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,367	10-Jul-2008	21:52	Not Applicable
Package_for_kb954943_client~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,711	10-Jul-2008	21:52	Not Applicable
Package_for_kb954943_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,425	10-Jul-2008	21:52	Not Applicable
Package_for_kb954943_server~31bf3856ad364e35~x86~~6.0.1.0.mum	Not Applicable	1,430	10-Jul-2008	21:52	Not Applicable
Update.mum	Not Applicable	2,084	10-Jul-2008	21:52	Not Applicable
X86_2d8615ff7563b406d8a07ea14c5bf951_31bf3856ad364e35_6.0.6001.22218_none_0d5fcc5e25bf7fbc.manifest	Not Applicable	712	10-Jul-2008	21:52	Not Applicable
X86_microsoft-windows-s..mmaintenanceservice_31bf3856ad364e35_6.0.6001.22218_none_3dd4c35ff955d671.manifest	Not Applicable	13,289	09-Jul-2008	03:46	Not Applicable
Systemsf.ebd	Not Applicable	177,772	13-Dec-2007	20:27	Not Applicable
Sysmain.dll	6.0.6001.22218	574,976	09-Jul-2008	03:20	x86
Systemsf.ebd	Not Applicable	132,148	03-Jan-2008	23:42	Not Applicable

Windows Vista, x64-based versions

File name	File version	File size	Date	Time	Platform
Amd64_d801488d8d4fa48e8eae94e697b9eb4b_31bf3856ad364e35_6.0.6000.20874_none_de9fc07d56f16552.manifest	Not Applicable	716	10-Jul-2008	21:52	Not Applicable
Amd64_microsoft-windows-s..mmaintenanceservice_31bf3856ad364e35_6.0.6000.20874_none_97c83f8db4c0f900.manifest	Not Applicable	13,311	09-Jul-2008	05:08	Not Applicable
Package_1_for_kb954943~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,971	10-Jul-2008	21:52	Not Applicable
Package_2_for_kb954943~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,807	10-Jul-2008	21:52	Not Applicable
Package_3_for_kb954943~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,807	10-Jul-2008	21:52	Not Applicable
Package_for_kb954943_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,433	10-Jul-2008	21:52	Not Applicable
Package_for_kb954943_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,375	10-Jul-2008	21:52	Not Applicable
Package_for_kb954943_client~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,721	10-Jul-2008	21:52	Not Applicable
Package_for_kb954943_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,433	10-Jul-2008	21:52	Not Applicable
Package_for_kb954943_server~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,438	10-Jul-2008	21:52	Not Applicable
Update.mum	Not Applicable	2,098	10-Jul-2008	21:52	Not Applicable
Sysmain.dll	6.0.6000.20874	848,384	09-Jul-2008	04:17	x64
Systemsf.ebd	Not Applicable	456,680	14-Dec-2007	22:03	Not Applicable
Systemsf.ebd	Not Applicable	528,680	18-Dec-2007	21:41	Not Applicable

Windows Vista SP1 and Windows Server 2008, x64-based versions

File name	File version	File size	Date	Time	Platform
Amd64_75249965f1f68552f37ec91e9a3b8c7d_31bf3856ad364e35_6.0.6001.22218_none_24f2e982cc2ee271.manifest	Not Applicable	716	10-Jul-2008	21:52	Not Applicable
Amd64_microsoft-windows-s..mmaintenanceservice_31bf3856ad364e35_6.0.6001.22218_none_99f35ee3b1b347a7.manifest	Not Applicable	13,311	09-Jul-2008	04:48	Not Applicable
Package_1_for_kb954943~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,971	10-Jul-2008	21:52	Not Applicable
Package_2_for_kb954943~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,807	10-Jul-2008	21:52	Not Applicable
Package_3_for_kb954943~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,807	10-Jul-2008	21:52	Not Applicable
Package_for_kb954943_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,433	10-Jul-2008	21:52	Not Applicable
Package_for_kb954943_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,375	10-Jul-2008	21:52	Not Applicable
Package_for_kb954943_client~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,721	10-Jul-2008	21:52	Not Applicable
Package_for_kb954943_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,433	10-Jul-2008	21:52	Not Applicable
Package_for_kb954943_server~31bf3856ad364e35~amd64~~6.0.1.0.mum	Not Applicable	1,438	10-Jul-2008	21:52	Not Applicable
Update.mum	Not Applicable	2,098	10-Jul-2008	21:52	Not Applicable
Systemsf.ebd	Not Applicable	456,680	14-Dec-2007	22:03	Not Applicable
Sysmain.dll	6.0.6001.22218	840,192	09-Jul-2008	04:00	x64
Systemsf.ebd	Not Applicable	528,680	18-Dec-2007	21:41	Not Applicable

Windows Server 2008, Itanium-based versions

File name	File version	File size	Date	Time	Platform
Ia64_5de4b4cd77b3253e3e3ac8f37080dcea_31bf3856ad364e35_6.0.6001.22218_none_50824296297d7286.manifest	Not Applicable	714	10-Jul-2008	21:52	Not Applicable
Ia64_microsoft-windows-s..mmaintenanceservice_31bf3856ad364e35_6.0.6001.22218_none_3dd66755f953df6d.manifest	Not Applicable	13,300	09-Jul-2008	04:31	Not Applicable
Package_1_for_kb954943~31bf3856ad364e35~ia64~~6.0.1.0.mum	Not Applicable	1,802	10-Jul-2008	21:52	Not Applicable
Package_for_kb954943_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum	Not Applicable	1,429	10-Jul-2008	21:52	Not Applicable
Package_for_kb954943_server~31bf3856ad364e35~ia64~~6.0.1.0.mum	Not Applicable	1,434	10-Jul-2008	21:52	Not Applicable
Update.mum	Not Applicable	1,425	10-Jul-2008	21:52	Not Applicable
Sysmain.dll	6.0.6001.22218	977,920	09-Jul-2008	03:41	IA-64
Systemsf.ebd	Not Applicable	528,680	18-Dec-2007	21:41	Not Applicable

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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For more information about The Device: hdc component, visit the following Microsoft Web site:

For more information about Intel Turbo Memory, visit the following Intel Web site:

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

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