Blogging about Open Software Solutions

Symptom 1

You are running a Windows Vista-based computer that has Onekey Recovery 5.0 installed. If you try to upgrade the operating system to Windows Vista Service Pack 1 (SP1) by using Windows Update or another method, you may experience a black screen issue after the computer is restarted.

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Symptom 2

You are running a Windows XP Service Pack 2 (SP2)-based computer that has Onekey Recovery 5.0 installed. If you try to upgrade the operating system to Windows XP Service Pack 3 by using Windows Update or another method, you may experience a black screen issue after the computer is restarted.

Note This issue occurs when the computer contains Onekey recovery software that is earlier than version 5.1. If the computer uses the Onekey recovery software version 5.1 or later versions, this issue does not occur.

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Windows Vista SP1 and Windows XP SP2 are incompatible with Onekey Recovery 5.0.

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Update information for Windows Vista

The following files are available for download from the Microsoft Download Center:

Update for Windows Vista

Download the 951618 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=DDB2D8CF-6D37-45A3-B0B6-28B0EA95319B&displaylang=en)

Update for Windows Vista for x64-based Systems

Download the 951618 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=91D8F00F-2CC0-473B-98F2-5DB9B467B81E&displaylang=en)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

There are no prerequisites.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions

File name	File version	File size	Date	Time	Platform
Acres.dll	6.0.6001.18032	2,560	08-Mar-2008	01:58	x86
Sysmain.sdb	Not Applicable	3,263,802	12-Jun-2008	00:30	Not Applicable
Acres.dll	6.0.6001.22201	2,560	12-Jun-2008	02:57	x86
Sysmain.sdb	Not Applicable	3,263,802	12-Jun-2008	00:30	Not Applicable
Aclayers.dll	6.0.6001.18089	541,696	12-Jun-2008	05:28	x86
Acxtrnal.dll	6.0.6001.18032	173,056	08-Mar-2008	04:19	x86
Drvmain.sdb	Not Applicable	88,338	12-Jun-2008	00:30	Not Applicable
Aclayers.dll	6.0.6001.22201	541,696	12-Jun-2008	05:15	x86
Acxtrnal.dll	6.0.6001.22201	173,056	12-Jun-2008	05:15	x86
Drvmain.sdb	Not Applicable	88,338	12-Jun-2008	00:30	Not Applicable

Windows Vista, x64-based versions

File name	File version	File size	Date	Time	Platform
Sysmain.sdb	Not Applicable	41,668	12-Jun-2008	00:32	Not Applicable
Sysmain.sdb	Not Applicable	41,860	12-Jun-2008	00:30	Not Applicable
Aclayers.dll	6.0.6000.16700	327,680	12-Jun-2008	05:45	x64
Aclayers.dll	6.0.6000.20856	328,192	12-Jun-2008	05:32	x64
Acres.dll	6.0.6000.16700	2,560	12-Jun-2008	01:21	x86
Sysmain.sdb	Not Applicable	3,220,124	12-Jun-2008	00:35	Not Applicable
Acres.dll	6.0.6000.20856	2,560	12-Jun-2008	01:18	x86
Sysmain.sdb	Not Applicable	3,222,092	12-Jun-2008	00:31	Not Applicable
Aclayers.dll	6.0.6000.16700	537,600	12-Jun-2008	06:54	x86
Acxtrnal.dll	6.0.6000.16700	173,056	12-Jun-2008	06:54	x86
Drvmain.sdb	Not Applicable	82,546	12-Jun-2008	00:35	Not Applicable
Aclayers.dll	6.0.6000.20856	537,600	12-Jun-2008	05:16	x86
Acxtrnal.dll	6.0.6000.20856	173,056	12-Jun-2008	05:16	x86
Drvmain.sdb	Not Applicable	82,546	12-Jun-2008	00:31	Not Applicable

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Update information for Windows XP

The following files are available for download from the Microsoft Download Center:

Download the 951618 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=BDD33251-3E0B-4D14-BF02-DDCDEFB7EDED&displaylang=en)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

This hotfix requires Windows XP Service Pack 2 to be installed on the computer.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP, x86-based versions

File name	File version	File size	Date	Time	Platform	SP requirement
Acadproc.dll	5.1.2600.3396	39,424	24-Jun-2008	17:20	x86	SP2
Apphelp.sdb	Not Applicable	217,346	24-Jun-2008	17:21	Not Applicable	SP2
Apph_sp.sdb	Not Applicable	769,742	24-Jun-2008	17:21	Not Applicable	SP2
Apps.chm	Not Applicable	80,262	24-Jun-2008	17:23	Not Applicable	SP2
Apps_sp.chm	Not Applicable	303,246	25-Jun-2008	05:53	Not Applicable	SP2
Drvmain.sdb	Not Applicable	9,696	24-Jun-2008	17:21	Not Applicable	SP2
Sysmain.sdb	Not Applicable	1,197,704	24-Jun-2008	17:21	Not Applicable	SP2

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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To avoid this issue, use one of the following methods:

•	Use the Windows Update Web site to install the hotfix before you upgrade the operating system.
•	Upgrade to the newer one-key recovery application before you upgrade the operating system.

For more information about this issue, visit the following Web sites:

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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