Open Software Solutions

When you change the selection in a classic-style ListView, you may hear a beep sound even when the Select option for the system sound is set to None. This problem does not occur in applications that have been updated to use the themed ListView in Windows XP or in Windows Vista. CAUSE loadTOCNode(1, \'cause\'); This problem occurs if the Select option for the system sound is changed in the Sound Control Panel item, and then the system sound is changed back to ... Read more..

When you start one of the products that are listed in the "Applies To" section, you receive an error message that resembles the following: One or more ActiveX controls could not be displayed because either: 1) Your current security settings prohibit running ActiveX controls on this page, or 2) You have blocked a publisher of one of the controls. As a result, the page may not display correctly. When you click OK in the error message, you receive the same error message ... Read more..

Some W32Time-related registry settings are not updated after you upgrade Windows XP Service Pack 2 to Windows Vista or to Windows Vista Service Pack 1View products that this article applies to.Article ID:952660Last Review:May 16, 2008Revision:1.0SYMPTOMSYou upgrade Windows XP Service Pack 2 (SP2) to Windows Vista or to Windows Vista Service Pack 1 (SP1). However, the following Windows Time Synchronization service (W32Time)-related registry settings are not updated to the default Windows Vista values.Default registry settings in Windows XPRegistry ... Read more..

When you run the sysprep /generalize command on a Windows Vista-based computer, you receive the following error message: A fatal error occurred while running sysprep. Additionally, an error message that resembles the following may be logged in the Setuperr.log file: SYSPRP LaunchDll:Failure occurred while executing 'C:\Windows\system32\msdtcprx.dll,SysPrepDtcCleanup', returned error code -2146434815[gle=0x000000b7] This error message is logged if you change the value of the following registry entry to 7: HKEY_LOCAL_MACHINE\SYSTEM\Setup\Status\SysprepStatus\GeneralizationState CAUSE This problem occurs because Microsoft Distributed Transaction Coordinator (MS DTC) is corrupted. RESOLUTION Important This section, method, or ... Read more..

Article ID: 962220 - Last Review: January 20, 2009 - Revision: 1.0You receive an Event ID 4999 and an Event ID 5000 error message when you try to mount a database on a server that is running the cluster continuous replication feature in Exchange 2007View products that this article applies to.Expand all | Collapse allSYMPTOMSYou try to mount a Storage Group database on a server that is running the cluster continuous replication (CCR) feature in Microsoft Exchange Server 2007. If ... Read more..

You cannot turn on an optional feature, install a Windows update, install a hotfix, or install a language pack on a Windows Vista-based computerView products that this article applies to.Article ID:934538Last Review:October 31, 2007Revision:1.2On This PageSYMPTOMSConsider the following scenario. On a Windows Vista-based computer, you try to turn on an optional feature. Or, you try to install a Windows update, a hotfix, or a language pack. However, the process is interrupted because of a power failure or ... Read more..

The logon screen is not available after you remove a second monitor when Windows Vista is asleep or in hibernationView products that this article applies to.Article ID:932339Last Review:September 7, 2007Revision:2.0SYMPTOMSConsider the following scenarios:• An additional monitor is connected to a Windows Vista-based desktop computer. The additional monitor is designated as the primary display (the main monitor). The computer goes into hibernation or goes to sleep. This additional monitor is disconnected. The computer resumes from sleep or from hibernation.• An ... Read more..

You cannot access a locked Sony USB hard disk drive in Windows VistaView products that this article applies to.Article ID:929705Last Review:March 15, 2007Revision:1.2SYMPTOMSWindows Vista does not recognize a locked Sony USB hard disk drive. Therfore, you cannot access the drive.Back to the topCAUSEThis problem occurs because the USB device sends an incorrect status code to Windows Vista. Also, the device sends no additional sense code information before the device is unlocked. Therefore, Windows Vista does not recognize the device.Back to ... Read more..

Windows Easy Transfer does not migrate some desktop settings from a 32-bit version of Windows Vista to a 64-bit version of Windows VistaView products that this article applies to.Article ID:929459Last Review:March 15, 2007Revision:1.2INTRODUCTIONThis article describes the settings that are not migrated when you use the Windows Easy Transfer tool to migrate files and settings from a computer that is running a 32-bit version of Windows Vista to a computer that is running a 64-bit version of ... Read more..

Error message when you perform an unattended installation of some East Asian language versions of Windows Vista: Setup could not set display languageView products that this article applies to.Article ID:949609Last Review:March 19, 2008Revision:1.1SYMPTOMSWhen you perform an unattended installation of East Asian language versions of Windows Vista, the installation is not successful. Additionally, you receive the following error message:Setup could not set display languageNote This problem has been verified in the Japanese, Chinese (Taiwan), and Chinese (PRC) ... Read more..

Organizing the Start menu can make it easier to find your favorite programs and folders. Note Some of the following steps do not apply if you're using the Classic Start menu. To pin a program icon to the Start menu If you use a program regularly, you can create a shortcut to it by pinning the program icon to the Start menu. Pinned program icons appear on the left side of the Start menu, above the horizontal ... Read more..

Description of the Excel 2007 hotfix package: April 29, 2008View products that this article applies to.Article ID:951996Last Review:May 16, 2008Revision:1.0On This PageSUMMARYThis article describes the Microsoft Office Excel 2007 issues that are fixed in the hotfix package that is dated April 29, 2008.This article describes the following items about the hotfix package:•The issues that the hotfix package fixes.•The prerequisites for installing the hotfix package.•Whether you must restart the computer after you install the hotfix package.•Whether the hotfix package is replaced ... Read more..

Folders may have to be excluded from antivirus scanning when you use a file-level antivirus program in Windows SharePoint Services 3.0 or in SharePoint Server 2007View products that this article applies to.Article ID:952167Last Review:May 19, 2008Revision:2.0On This PageINTRODUCTIONThis article includes information about folders that may have to be excluded from antivirus scanning in Microsoft Windows SharePoint Services 3.0 and in Microsoft Office SharePoint Server 2007. These folders may have to be excluded from antivirus scanning when you use a ... Read more..

Article ID: 959956 - Last Review: December 19, 2008 - Revision: 1.0When you send e-mail from Outlook to a non-SMTP address, you receive a non-delivery report message if your organization includes Exchange Server 2007 View products that this article applies to.Expand all | Collapse allSYMPTOMS You are running a Microsoft Exchange Server environment that includes Exchange Server 2007. You are using Microsoft Office Outlook 2007 or Microsoft Office Outlook 2003 in cached mode on a client computer. You ... Read more..

Article ID: 958970 - Last Review: January 7, 2009 - Revision: 1.0A long delay occurs when you try to open a network share by entering a path in the Run box on a Windows Vista-based or Windows Server 2008-based computerHotfix Download AvailableView and request hotfix downloadsView products that this article applies to.On This PageExpand all | Collapse allSYMPTOMSOn a Windows Vista-based or Windows Server 2008-based computer, you try to access a network share by typing the path of the share ... Read more..

Article ID: 967538 - Last Review: March 4, 2009 - Revision: 1.0In a Word 2007 document, the hyperlink that should link to a UNC path resolves to the mapped local drive unexpectedlyView products that this article applies to.Expand all | Collapse allSYMPTOMSConsider the following scenario:You map a local drive to a UNC path to share the files on the local drive with other users.In a Microsoft Office Word 2007 document, you insert a hyperlink that links to a file on ... Read more..

On a Windows Vista-based computer, the netsh firewall command together with the profile=all parameter does not configure the public profile. For example, the following command opens local port 80 to TCP traffic for the domain profile and for the private profile. But the following command does not open the public profile: netsh firewall add portopening protocol=TCP port=80 name="Web Port" profile=all The Windows Firewall Control Panel program only displays settings for the currently active profile. ... Read more..

The Windows XP startup option is unavailable in the System Configuration Utility in Windows VistaView products that this article applies to.Article ID:934564Last Review:April 19, 2007Revision:1.0On This PageSYMPTOMSYou have a computer on which Microsoft Windows XP with Service Pack 2 (SP2) is installed on the main partition. On this computer, you install Windows Vista on a different partition. Then, you try to use the System Configuration Utility (Msconfig.exe) in Windows Vista to remove or change the Windows XP startup option. However, ... Read more..

Some properties of a WordPad document may not appear in Windows VistaView products that this article applies to.Article ID:927689Last Review:March 15, 2007Revision:1.3SYMPTOMSIn Windows Vista, when you view the properties of a WordPad document that was created in Windows XP, some properties may not appear.This problem occurs if the document was created by right-clicking the desktop, pointing to New, and then clicking WordPad Document. When you do this is Windows XP, the WordPad document uses the .doc file name extension.APPLIES ... Read more..

When you establish a Terminal Services session that requires smart card authentication to log on to a Windows Server 2008-based terminal server, the Terminal Services session stops respondingView products that this article applies to.Article ID:952234Last Review:July 4, 2008Revision:1.0On This PageSYMPTOMSConsider the following scenario: •You establish a Terminal Services session to a Windows Server 2008-based terminal server.•The Terminal Services session requires smart card authentication for the client to log on to the terminal server.In this scenario, the Terminal Services ... Read more..